EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,325 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,325 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for my friend to be deliverd at her work place. The flowers were delivered at 8.56pm!!!! Tracked the delivery throughout the day but changed last minute more than once. Went from 4.45pm to 5.15pm to unspecified to actually arrange at 9 in the evening. Ruined my surprise. What a waste of time and money this was! Should have read the reviews 🙄”

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Posted 1 year ago

“Totally appalling , I had to chase them on day of delivery only to be told that they couldn’t make the delivery that day , this was late afternoon wouldn’t use again.”

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Posted 1 year ago

“Awful. Didn't have 'availability'. Will not use again”

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Posted 1 year ago

“Firstly, I was told I would get an email from the courier on the morning of the delivery but I didn't. I had paid the extra money for guaranteed delivery but no confirmation. I thought the worst, that the flowers would not get delivered for our wedding anniversary, so bought another bunch. Got back home to find the flowers on my doorstep with no confirmation of delivery. Secondly, when I opened the box, several of the stems where snapped, so those flowers died after a day or two so we had to remove them which made the bouquet look small. I paid £49 for the white rose bouquet and £7 delivery. Very disappointed and will never use Eflorist again. Mark Green.”

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Posted 1 year ago

“Ordered on a Friday night for a delivery the next day. Received confirmation that delivery would be made on the Saturday, however didn’t turn up until the Tuesday. Was told that because the order was later than expected, the flowers would be sent “in bud” so that they’d be fresher for longer, the flowers that turned up, barely last two days!”

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Posted 1 year ago

“Flowers were delivered 4 days late,no tracking available from courier,Flowers delivered only lasted 3 days,won't be ordering again,very poor not what i was expecting”

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Posted 1 year ago

“Date confirmed when ordered as was for special occasion but delivered the day after.”

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Posted 1 year ago

“Still my friend she didn’t get her gift so I don’t have any contact numbers to call.”

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Posted 1 year ago

“Awful service, flowers cancelled twice and delivered 3 days late. When they finally arrived in a very large box, the actual basket of flowers were tiny and very cheap. Expecting a proper basket of flowers, we got flowers in a basket from a pub garden meal….. ridiculous and will not use this business again”

Helpful Report

Posted 1 year ago

“I booked online for the same day delivery and paid. I wasn't notified until after 2pm that day that you were unable to fulfil my order which was then too late to arrange another florist. Since then I have had numerous marketing emails which I didn't sign up for and I have unsubscribed but am still receiving, inc this one, hence my response. I suggest you revisit the GDPR guidelines as you are currently in breach. I appreciated many actions and procedures are automated but sometimes a human touch is needed and appreciated. I hope my feedback is constructive and you are probably great florists with an excellent track record, just please review your processes and take this review as constructive feedback!”

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Posted 1 year ago

“Ordered Flowers over a week ago. Still not delivered all I am getting is emails saying not home. Which is a lie still no flower but still getting the emails. No contact very poor”

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Posted 1 year ago

“Taken money from account. No confirmation arrived. Email 3 times to customer service. No response at all. Awful.”

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Posted 1 year ago

“I order 2bouquet for my twin’s daughter for 21 st birthday and one I received second day after and one still not received very disappointed”

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Posted 1 year ago

“It’s my Grandaughters birthday and flowers have not arrived ,she lives in London and to far for me to travel to see her Very disappointed”

Helpful Report

Posted 1 year ago

“Poor quality flowers, wilted on arrival and flowers never opened. Poor customer service, won’t be purchasing from here again.”

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Posted 1 year ago

“Terrible experience after several times, so I definitely will not be using eflorist again! I’ve had nearly rotten old flowers sent to me in past with no apology given, and delivery not been on time! I have selected a chosen delivery date for a reason, and I made the order a month in advance!!! But still no show of the flowers, and no apology or update, it would have been nice to receive a message to say it’s been delayed or something, but clearly as alot of the other reviews are stating, this company doesn’t have common sense or any care for customer service! Why state that flowers will be delivered on ‘chosen date’ if they are not ?! Don’t promise something to your customers when you can’t deliver. Terrible service and disgusting way of dealing with it, save yourself the time and hassle and money and go somewhere else!!”

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Posted 1 year ago

“I sent flowers to my granddaughter for her birthday from Australia. I put the correct name and street address on the order, but inadvertently put the incorrect postcode. The flowers were not delivered and returned to the depot, with no advice of this happening. How difficult would it have been to use the street address given. A bit of common sense was lacking, and could easily have been applied here. Very disappointing, and no refund or credit given for what was a very simple mistake on my part. Will definitely not use them again.”

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Posted 1 year ago

“So upset…bought the “Radiance” bouquet for my sister and what she received was inadequate & below par! The 6 roses were wilted around the petal edges, the carnations were sparse and the additional purple & yellow foliage was thin, in fact, the purple foliage was non existent! I will certainly not be wasting my money on this company going forward, I’d have bought a better bouquet on the side of the road to be honest. Appalling!”

EFlorist 1 star review on 30th September 2023

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Posted 1 year ago

“Terrible company Late night phone calls Non-stop messages about delivery schedule We have used previously But never again”

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Posted 1 year ago

“Having ordered one bouquet I was emailed to said it had been delivered only to receive a message an hour later that delivery was not possible! Heard nothing so had to contact company. Apology email was sent and redelivery organised (a week late!). Unbelievably the same thing happened again. Furiously I demanded a full refund but have now been asked to leave a review... My advice- DON'T use this company!”

Helpful Report

Posted 1 year ago

EFlorist is rated 3.7 based on 12,325 reviews