EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,325 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,325 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers I ordered for the 20 October arrived 2 days late, almost 8 o clock at night, they were very flat and looked very old. What a waste of money. I ordered the flowers for my mother, she was 92 on 20 October. I did message saying they were late, and to cancel them, but I couldn’t. I am so upset I will be shopping elsewhere in future. Amazon delivered and I have had no refund. I have ordered flowers in the past with no problems.”

Helpful Report

Posted 1 year ago

“The flowers lasted 3 days before the tides turned brown , not the usual standard- normally get about 10 days before the flowers start dying”

EFlorist 1 star review on 27th October 2023

Helpful Report

Posted 1 year ago

“Paid for guaranteed next day delivery and yet it took 3 days to arrive! Then the flowers were just left by their dustbins, didn't even knock on the door. Needless to say, won't be using again!”

Helpful Report

Posted 1 year ago

“My flowers were never delivered and even after contacting customer services twice they still failed to arrive and I cancelled the order. Terrible service.”

Helpful Report

Posted 1 year ago

“Your flowers were awful, they were dying within two days and were nothing like the bouquet I had chosen, my wife was very disappointed and angry at the lack of quality. I felt awful having chosen you and bought a beautiful bouquet from Sainsburys for £20 which put your bouquet to shame. I will never use you again and will not be recommending you to anyone I know. I have already explained that I am unable to send you photos as your email address comes up as invalid for some reason. Your "flowers" were thrown in the bin on day five.”

Helpful Report

Posted 1 year ago

“The flowers did not arrive, I emailed you and the courier a week ago and got no reply. I have lost £62. I will never use you again.”

Helpful Report

Posted 1 year ago

“I have not received anything from you. YOU HAVE THE WRONG EMAIL ADDRESS AND i HAVE ASKED YOU NOT TO SEND ANYMORE TO THIS MAIL.”

Helpful Report

Posted 1 year ago

“I was told my flowers would arrive Tuesday I then get a text saying Wednesday. By the time they finally arrive Thursday they’ve missed the event. Well done you have a completely unsatisfactory service .”

Helpful Report

Posted 1 year ago

“I ordered some flowers for someone close that had been rushed to hospital. when they received there was no message and no free chocolates. when I contacted them the customer service was shocking first they offered to get the message to them. then I had to ask about the chocolates and they refunded me £2!! I am shocked that that was what they wanted to do to resolve it. true customer service would have been to apologise and say we will send some more flowers with the message and chocolates. I will never use them again or recommend them. I know mistakes happen and that is ok but the way you rectify it is what counts.”

Helpful Report

Posted 1 year ago

“Absolutely the worst company I have ever had the misfortune of dealing with. Flowers and card dreadful and they refuse to deal with me as I didn't order the flowers but was a recipient of them. My advice is NEVER USE THIS COMPANY. Don't care about customers or quality of the product they are supplying”

Helpful Report

Posted 1 year ago

“Better bouquet from petrol station for a fiver.”

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Posted 1 year ago

“Flowers arrived in 2 days not 24 hours as advertised - Yes it does say 2 days if necessary but not nearly as loud as the 24 hours service is trumpeted. The roses did not open and the freesias only half opened. I’ll never use them again. Lousy product, worse service.”

Helpful Report

Posted 1 year ago

“Being asked for a review for the second time dispute writing a poor review! The only good thing I can say is that I received a full refund without any issues. On the reverse a bunch of flowers ordered 3 weeks plus prior to the event was not delivered. It was for an important event. Very disappointed.”

Helpful Report

Posted 1 year ago

“Everything! Frim start to finish that ended up with a totally different bouquet to what was ordered Will never use your company sgain”

Helpful Report

Posted 1 year ago

“Easy to order and quick delivery but just look at what was delivered. Customer service very good and refunded straight away”

EFlorist 1 star review on 21st October 2023

Helpful Report

Posted 1 year ago

“Ordered flowers for my partner's birthday. I got an email confirmation that it's been processed. Got confirmation that it's in transit. But never got the flower. The updates stopped and I added to keep checking the tracking details that kept saying its in transit but no flower was delivered. I had to email(which took days to be replied to) about the situation. When I finally got a reply, a refund was promised but also took days to manifest. I ended up using another company. Not a great first impression, doubt I'd ever use it again.”

Helpful Report

Posted 1 year ago

“The flowers were never delivered. The postcode was correct but I made a mistake with the house name. The tracker said they had tried to deliver 3 times but where unsuccessful. The tracker said they were in a different county. I wasn’t given any refund.”

Helpful Report

Posted 1 year ago

“Unhelpful, difficult won’t ever use again”

Helpful Report

Posted 1 year ago

“Ordered flower box for my sister's 70th birthday. Within 5 minutes of ordering I realised I had put the wrong delivery date on it and got in touch with Amy at customer service, she emailed me straight back to confirm delivery had been amended and the delivery would be made on the correct day. The order form states you will be contacted by courier the morning of delivery but I had nothing. Got in touch with company and was told flowers had been delivered on the first order date,even though it had been amended. What a load of lies. My sister never received them and I certainly didn't get an email about delivery either. Because I could prove with an email from Amy that it had been changed the company started to back track about delivery. They then wanted me to arrange another date for delivery. What was the point the birthday was over with. Disgusting service really not impressed. Have had refund now and will never order from them again and advise all my friends and family not to either.”

Helpful Report

Posted 1 year ago

“Flowers where not great nothing like the photo even days after putting in a vase”

Helpful Report

Posted 1 year ago

EFlorist is rated 3.7 based on 12,325 reviews