EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,337 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,337 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely nothing like advertised. Paid £50 got 6 stems. Felt embarrassed when they arrived. Never use you again”

Helpful Report

Posted 2 years ago

“I ordered some flowers last weekend. Luckily, they were not for a birthday. I requested a Saturday and understood that this could not be guaranteed. They never arrived and they still didn’t arrive the following day. It got to Tuesday and no sign of the flowers. I contacted eflorist help desk to ask where they were and they apologised and said they could send them out again. I requested this Saturday morning. They replied to say that they couldn’t guarantee a day or time. I would have thought that as a gesture of goodwill they would have been able to send my now week overdue flowers out for a specified time. But no, I just received a sorry they couldn’t do that. As I said, I am glad that they weren’t for a birthday or special occasion as it would have been embarrassing for them to have not turned up. Shoddy, impersonal service will not be using again (it was my first experience) and absolutely would not recommend. Back to Bloom and Wild for me!”

Helpful Report

Posted 2 years ago

“Very disappointed. I ordered flowers online but when I attempted to pay I received a message that the payment was unsuccessful and asked me to try again. Which I did, and payment was then successful. I then received emails telling me that BOTH payments had gone through - as two separate orders. I immediately contacted customer services who replied that they could not cancel either of the orders as the shippers would have already printed the labels! Fortunately we were able to pass on the second bouquet to a friend but we found eFlorist's ordering system and customer service to be pathetic. Definitely will not use again.”

Helpful Report

Posted 2 years ago

“Hi, I have left all the information you need to know, but no response. I am so disappointed. I would like a refund. Many thanks”

Helpful Report

Posted 2 years ago

“I am so upset. I ordered flowers to be delivered to Newquay for my best friends mother's birthday (to be delivered today 1st November). My friend and her mother have gone to Newquay this week for birthday celebrations. It is 4.39pm and the flowers have not arrived. I paid £6 for the next day delivery, £30 in total for this order and honestly amazed that the flowers have not been delivered yet. My friend and her mother and thier family are going out for a meal at 5pm. So unless the delivery arrives soon, no one will be in to receive the flowers. I had typed Newquay florists with delivery on Google search and honestly wish I had kept scrolling and not used Eflorist. This is ridiculous, I'm honestly gutted about this service.”

Helpful Report

Posted 2 years ago

“The flowers were delivered on Tuesday 24th October and had died by Thursday 26th October. The chemical smell on the flowers (which I suspect killed them) was overpowering and disgusting. I did look on the website to report / complain but couldn't see where I could speak to someone/ explain my issue via chat. So you asked for a review and I used the opportunity to feedback. Won't be using e florist again, it was an utter waste of £50.00, and extremely disappointing for my Mum whose birthday it was.”

Helpful Report

Posted 2 years ago

“Terrible service. Flowers inadequate and wilted on arrival due to apparent delayed delivery. No water or plant food supplied. Delivered to me instead of my sick friend whose address I had supplied. No refund or apologies!”

Helpful Report

Posted 2 years ago

“Flowers never arrived 😭. Constant messages that they were unable to deliver that day. Requested a refund, was given one and a few days later I got a message that my parcel was lost... First and last time use of this company.”

Helpful Report

Posted 2 years ago

“Order was not delivered and though I queried this you did not respond”

Helpful Report

Posted 2 years ago

“The emails to and from eflorist were numerous. Although they tried their best my order was never delivered although attempted twice. This order was for a special birthday for a friend who has had a difficult time lately - I thought it would be a nice surprise but sadly all went badly wrong. The courier was obviously the problem in this instance.”

Helpful Report

Posted 2 years ago

“My poorly friend had a disgusting, half dead bouquet delivered two weeks ago. I`ve had no refund and no apology. Needless to say, I`ve advised everyone I know to avoid you like the plague.”

Helpful Report

Posted 2 years ago

“I ordered one of your bouquets that comes with a free box of chocolates for my daughter as a thank you for all she does for me. First, I didn’t realise they were coming so far. Secondly, they were in transit for more than a day with no moisture to keep the stems wet when she received them, she placed them in a vase obviously, and they lasted two days before wilting! The so-called box of chocolates had three chocolates in it. All in all the whole thing was a disaster. I contacted your company and asked for my money back which they gave me straight away, but that doesn’t make up for the disappointment from my daughter.”

Helpful Report

Posted 2 years ago

“The flowers I ordered for the 20 October arrived 2 days late, almost 8 o clock at night, they were very flat and looked very old. What a waste of money. I ordered the flowers for my mother, she was 92 on 20 October. I did message saying they were late, and to cancel them, but I couldn’t. I am so upset I will be shopping elsewhere in future. Amazon delivered and I have had no refund. I have ordered flowers in the past with no problems.”

Helpful Report

Posted 2 years ago

“The flowers lasted 3 days before the tides turned brown , not the usual standard- normally get about 10 days before the flowers start dying”

EFlorist 1 star review on 27th October 2023

Helpful Report

Posted 2 years ago

“Paid for guaranteed next day delivery and yet it took 3 days to arrive! Then the flowers were just left by their dustbins, didn't even knock on the door. Needless to say, won't be using again!”

Helpful Report

Posted 2 years ago

“My flowers were never delivered and even after contacting customer services twice they still failed to arrive and I cancelled the order. Terrible service.”

Helpful Report

Posted 2 years ago

“Your flowers were awful, they were dying within two days and were nothing like the bouquet I had chosen, my wife was very disappointed and angry at the lack of quality. I felt awful having chosen you and bought a beautiful bouquet from Sainsburys for £20 which put your bouquet to shame. I will never use you again and will not be recommending you to anyone I know. I have already explained that I am unable to send you photos as your email address comes up as invalid for some reason. Your "flowers" were thrown in the bin on day five.”

Helpful Report

Posted 2 years ago

“The flowers did not arrive, I emailed you and the courier a week ago and got no reply. I have lost £62. I will never use you again.”

Helpful Report

Posted 2 years ago

“I have not received anything from you. YOU HAVE THE WRONG EMAIL ADDRESS AND i HAVE ASKED YOU NOT TO SEND ANYMORE TO THIS MAIL.”

Helpful Report

Posted 2 years ago

“I was told my flowers would arrive Tuesday I then get a text saying Wednesday. By the time they finally arrive Thursday they’ve missed the event. Well done you have a completely unsatisfactory service .”

Helpful Report

Posted 2 years ago

EFlorist is rated 3.7 based on 12,337 reviews