EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,337 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,337 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting for a reply to my complaint!”

Helpful Report

Posted 2 years ago

“I ordered a bouquet for 28th October. They had to be returned. I ordered another bouquet for 10th November, they were late delivering .it was a works address and they were going to be delivered on Saturday 11th November. They failed to arrive until we went home so they finally arrived on Monday 13th November. Flowers were dead the vase was a cheap plastic one that I have seen better on a county fair or at the local tip. The chocolate box although was free only had 3 in the box. Very disappointed.”

Helpful Report

Posted 2 years ago

“i ordered flowers on 6th November not delivered got an e-mail to say i would be refunded 38.98 to my account still waiting i ordered your flowers for many years --no problem please reply to this mail my order no is 302838”

Helpful Report

Posted 2 years ago

“Not delivered on the day I specified”

Helpful Report

Posted 2 years ago

“We bought a large bunch called serenity for out ill cousin. The quality was dreadful. A £32 bunch looked like a £3.99 bunch. Sent photos to customer services who said to wait until the care instructions had been followed. This bunch was not getting bigger! They eventually sent out another bunch, but this was exactly the same. Photos show what we ordered vs what we got. I'd ring a florist in the future near where they live.”

EFlorist 1 star review on 15th November 2023

Helpful Report

Posted 2 years ago

“Very disappointed I ordered for delivery 14th Nov.and recommend this company to my Brother for delivery to my Sister on her 80th birthday. Guess what! My Brother’s got delivered on time mine? They emailed me to say couldn’t deliver will deliver on 15th Nov. Disgusted never will use them again! Oh they said they use Amazon for delivery enough said!”

Helpful Report

Posted 2 years ago

“Never seen a bigger example of false advertising in my life - what I ordered vs what was delivered is nothing short of a disgrace, and I demand a full refund. I received about 5 piddly little flowers when the photo advertised showed at least 20, and about 8 tonne of greenery surrounding it. I have never been more disappointed of something in my life, save your money and go to any supermarket or use Interflora, because this lot are a joke. Never ever spend your money with them”

EFlorist 1 star review on 14th November 2023

Helpful Report

Posted 2 years ago

“Payment taken for next day delivery but 3 days later had still not been sent. Spoke with customer service who couldn't guarantee their partner would deliver a 'replacement' order the next day (which would have been 5 days after the order was originally placed), so the order was cancelled and I was told I'd have to wait a further 3-5 days for a refund. I wouldn't bother using them again as they were so unreliable.”

Helpful Report

Posted 2 years ago

“Although I paid extra to increase the size of the bouquet the flowers you sent were very poor being few in number and short of blossom. You have lost a customer.”

Helpful Report

Posted 2 years ago

“This was a bouquet for my sister's 80th. I was very glad that I had paid the reduced price. I would have been even more furious if I had paid the higher price. The picture on the promotion material looked very attractive and it appeared to have a number of blooms, but the actual bouquet was disappointing. Far too much greenery and insufficient flowers. The one gerbera and one rose had dropped and the crysanths were few.”

Helpful Report

Posted 2 years ago

“Flowers were rubbish compared to picture they were meant to resemble won’t be using again.”

Helpful Report

Posted 2 years ago

“No delivery card posted through door. Flowers left in wheely dustbin. Five of the yellow roses stems were broken. Absolutely disgusted for the money paid. Would definitely not recommend this company.”

Helpful Report

Posted 2 years ago

“Birthday flowers were not delivered. Address covered only 5 houses , but no attempt made to deliver to anyone even though they are housebound No help from company to investigate. Will NOT use this company again”

Helpful Report

Posted 2 years ago

“I ordered flowers for a special occasion and chose next day delivery. Although they do say this may be 1-2 days delivery I did not receive my order. I was told 2 different things from the delivery company so was quite frustrated. The tracking on the delivery website still now says it's at the depot. I was happy to receive a full refund quickly but the flowers for the special occasion would have been much better.”

Helpful Report

Posted 2 years ago

“While the order process was straight forward the flowers which were ordered a week in advance failed to arrive on our anniversary/ your delivery partner Amazon took them to the wrong place! There is absolutely no recovery process you can use on the day. Your call Centre closes early and the Amazon tracking process is wholly inadequate as you cant reach the driver...I tried. Amazon UK also take no responsibility for Amazon Shipping ...hopeless! To add insult to injury when I complained your service team offered absolutely no apology and instead told me you were busy and I should have allowed 2 days for the 'fresh' flowers to arrive. I cannot recommend anyone use your company and I should have gone to interflora who in 40 years never failed to make an anniversary delivery?”

Helpful Report

Posted 2 years ago

“Nothing like the one I chose and had to throw blooms away within 4 days and others never revived from delivery, very disappointed for the price paid and don't think I would use you again.”

Helpful Report

Posted 2 years ago

“I purchased from Efloriesr for my grandmas 90th, i Received no updates on my order, when I queried it my order it couldn’t be found, Upon receiving my order the roses were dead & when I complained & requested a refund they refused a refund & wanted to know how they could improve there services for next time, I’m heartbroken for my grandma & had to purchase a further order which has now left me out of pocket”

Helpful Report

Posted 2 years ago

“Hello sorry to say the flowers came a day late and missed my mum's 90th birthday in a badly damaged box with 5 stems of dead flowers which never never came to life so I'm sorry I won't b using your services again”

Helpful Report

Posted 2 years ago

“Havnt received my order that I ordered on the 30th October, it’s now 8th November. And I have no option for a refund”

Helpful Report

Posted 2 years ago

“The picture on the web site was nothing like the very small bunch we received.”

Helpful Report

Posted 2 years ago

EFlorist is rated 3.7 based on 12,337 reviews