EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,325 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,325 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers order for anniversary and on date of delivery (a Sunday) still had not received a tracking email so I contacted customer services, waited all day and had no reply. The following day (Monday) waited until 11am and still had no contact from eflorist customer services so contacted them for a second time. I was told that there had been an issue with ‘there system’ and was guaranteed that the flowers would be dispatched with a note explaining the reason for delay. 11am Tuesday and still nothing from eflorist or courier regarding order so for a 3rd time contacted them about this order, the advisor on echat was very blunt and told me that they had decided to issue a full refund . Find this appalling service that a customer had to chase them for order updates on 3 occasions due to lack of communication only to be told that without any discussion with the customer or without the customer being informed a decision was made to issue a refund 3 days after the delivery date and after customer services had given the customer a guarantee that the flowers would be delivered. Attempts to contact the company we made via both email & Live chat. Flower we never delivered see above”

Helpful Report

Posted 1 year ago

“Ordered flowers for a special friends birthday and they did not get them. there was a picture of the bottom half of a door with a box in front but it is not the friends door and try as I might, eflorist say that as they were delivered by amazon it is not their problem. cannot speak to anyone from eflorist about this they will not call me and although I normally use eflorist to send flowers, after losing so much money I shall not be using them again. but as their offices are not too long a drive, I shall be going there to see if there is any one to speak to. I ordered from eflorist NOT amazon and I should not have to chase them to get my money back. I just got an email telling me thank you for using us. I want my money back and this seem the only avenue to contact eflorist. Although I have had good service in the past, I advise anyone to go elsewhere to avoid the worry of the delivery not getting there. I was not aware that amazon was involved and should have been advised”

Helpful Report

Posted 1 year ago

“well, the flowers did not arrive on the date requested. the flowers were found by a farmer worker on the Sunday as the delivery left them outside the farm office. Not the address for delivery. when opened some flower heads where broken off. once again, I hoped and paid for goods and service, all very poor standard. more importantly, I sent an email and I've had NO reply. Also used the Live Chat, which is not worth it”

Helpful Report

Posted 1 year ago

“Absolutely disgusting customer service. Every question I would ask they will send the same words as they never bothered to read my request. Will definitely nor use this company again as they just don’t care! I asked to speak to a manager which they just completely ignore me.”

Helpful Report

Posted 1 year ago

“I was told the flowers were rejected and returned to eflorist,this happened early November,I sent an email and to this date have heard nothing back. Very disappointed at lack of communication. Even more disappointed as they were for my elderly mothers 85th Birthday. Awaiting your reply.”

Helpful Report

Posted 1 year ago

“Four days late in delivering. Poor communication and contradictory information. Error on Eflorist part due to technical issues resulting in no delivery. No acknowledgement or compensation. Still awaiting appology.”

Helpful Report

Posted 1 year ago

“My order was one of the 10% that didn’t make the delivery date and arrived over 24 hours late!”

Helpful Report

Posted 1 year ago

“Absolute shocker!! First the order was duplicated and I got charged twice. Then customer support wouldn't change the order, as advertised on their site, when immediately notified. Then they refused to issue a refund for their error. And finally, their courier ignored their own delivery instructions, left in a safe space and cannot provide proof of delivery. I'm left very disappointed and angry by the while experience.”

Helpful Report

Posted 1 year ago

“My flowers were delivered without the vase I had ordered. I was told the refund will be done within. 3-5 days and it’s been a week and it’s still not credited. Such a disappointment”

Helpful Report

Posted 1 year ago

“My order was not delivered- !! It was impossible to contact your customer services, I have not done any repeat order and will never do!! There is no recourse to a refund!!”

Helpful Report

Posted 1 year ago

“Order ID: WA12662975 Product ID: DE22LUXEM14 Very poor bouquet, vase wrapped in brown paper ONLY & SMASHED, very poor birthday message card, no 1st day water 'additive'. Quite definitely the most careless, or negligently prepared/delivered order ever experienced. The first and only ! Customer Service - not available - only guileless online 'chat'. Utterly useless !”

Helpful Report

Posted 1 year ago

“Terrible service from Eflorist My order was never delivered. When I called they said their driver couldn’t find the address, even though it was in a street in the middle of Edinburgh. They said they would re deliver but never even tried”

Helpful Report

Posted 1 year ago

“The flowers only lasted 2 days”

Helpful Report

Posted 1 year ago

“Very disappointed if i had know flowers were being delivered via Envi i would not have ordered them. Flowers didn't arrive on the day that we asked for.”

Helpful Report

Posted 1 year ago

“Placed order on Thursday 7.30am delivery confirmed for Friday did not arrive contacted customer service was told that I was one of the 30% that fail for next day and I should have payed extra delivery but would be hera next working day , birthday on Monday so ok Saturday not delivered communications non existent over the weekend Monday came and went no delivery had to drive to Tesco got a lovely bunch for less than I paid for you, contacted customer service offered to send a replacement and a sorry note I requested a refund and a replacement was told they don't do that so in way of compansation for letting me down was to send what I had paid for or refund me for what I didn't get,and this was my first time using them . support your local florist they value your custom.”

Helpful Report

Posted 1 year ago

“I ordered flowers to present to my wife on Sunday. I ordered them the day before because the website said they could be delivered then and I was relying on them arriving. My text messages from EFlourist told me they would be delivered on Sunday however they did not arrive. I sent a message asking for a refund Sunday night but no one got back to me. The flowers then arrived the following day on Monday. No one was in and the flowers were left on the doorstep in public view”

Helpful Report

Posted 1 year ago

“Delivered on wrong day not as requested with good notice not on friends birthday very dissatisfied with service”

Helpful Report

Posted 1 year ago

“Brought some flowers for a friend to cheer her up and the flowers and box were completely bashed to bits and left out in the rain. Not exactly how I wanted to cheer a friend up!”

EFlorist 1 star review on 19th November 2023

Helpful Report

Posted 1 year ago

“Never received bouquet at delivery address, & haven’t received any updates on it since , paid £23:99 , so I would now like a refund . I was told the courier sent bouquet back to E florist as it was damaged, feel really let down & angry at this service . Would appreciate some feed back from you.”

Helpful Report

Posted 1 year ago

“Have complained to customer service about non delivery and a week later, still awaiting reply.”

Helpful Report

Posted 1 year ago

EFlorist is rated 3.7 based on 12,325 reviews