EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,325 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,325 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My last order was never delivered. I had a notification from Amazon that they had not been able to deliver it. I did send you an email before but have never had a reply. I shall expect to be reimbursed at a later date. I was very disappointed as they were birthday flowers as well as get well wishes. I look forward to hearing from you asap. My previous order with you was great thank you.”

Helpful Report

Posted 1 year ago

“The flowers were to be delivered on Sept.12th for our friends wedding anniversary. They arrived some 30 hours late. Were dumped in the garden behind their gate. If I had not called them. they would never have found them. They were in a very sorry state when opening the box. Carnations very limp and with broken off heads. Roses are coming back up, but slowly. Needless to say I was very disappointed.”

Helpful Report

Posted 1 year ago

“dreadful delivery service, flowers dumped at the bottom of the stairs to our office not once but on two occaisions. Even worse , this company wouldn't refund the £5.99 charge, yes £5.99 to be dumped . Plenty of other florists doing a superior service . When they offered 10% off the next shop - I told them I wouldn't be ordering again. Appalling service , appalling customer care.”

Helpful Report

Posted 1 year ago

“The flowers I ordered were not delivered, I had an email saying they were damaged. I have tried to get in contact with you for a refund but found it impossible, hopefully you will make the refund to me now, thank you.”

Helpful Report

Posted 1 year ago

“We don't know whether the delivery has been made yet, as couriers claimed, despite being given specific directions, "unable to find the address." The flowers will no doubt be dead by now, and we will be looking for a refund of our money. Not happy at all.”

Helpful Report

Posted 1 year ago

“Birthday flowers did not arrive until 16.42 in the evening. The card was not laid out as I had written it. BUTWASWRITTENINASTRAIGHTLINE May as well have been written in hieroglyphics No attention to details. Will NOT be using this company again.”

Helpful Report

Posted 1 year ago

“Flowers arrived a day late, the box was smashed and some flowers dead. I paid extra for them to arrive on time.”

Helpful Report

Posted 1 year ago

“The delivery schedule showed it was about to be delivered at 1755 and then was stated to be undeliverable. This means it was either damaged or the driver couldn't be bothered to find the address and wanted to go home! I was immediately refunded but the delivery was not carried out and the moment had gone. Very disappointed.”

Helpful Report

Posted 1 year ago

“Dreadful! Flowers not delivered. They have not responded to 3 emails. Save your money, use another company!”

Helpful Report

Posted 1 year ago

“I payed extra for a larger bouquet and chocolates, what arrived was a small disheveled bunch with 3 chocolates, much smaller than others I've had. The following morning we had to swap the dead Blooms for ones we already had.”

Helpful Report

Posted 1 year ago

“I ordered a birthday bouquet for a friend. Unfortunately, my order was never delivered and the company refused to refund my money or at least find another way to fix my situation. The address I entered was correct but the postcode had a very minor error - a letter O instead of the number 0. In the UK, postcodes with 3 letters at the end do not exist, so I contacted the company to see what could be done about this. They then claimed that the order was delivered to an incorrect address, so they could not accept liability. The problem with this is that my order was never delivered in the first place, so the company was not losing out on money or product by returning my money. I do not recommend at all, avoid at all costs. Save your money for a better company.”

Helpful Report

Posted 1 year ago

“Flowers were all dead. Looked nothing like what I ordered. Bit of a rip off!”

Helpful Report

Posted 1 year ago

“Don't know what the flowers were like and don't know if recipient ever got them. I had chosen eflorists because said could be delivered next day. I had not opened the 'Disclaimer' box which concealed that next day went on until 9pm so my fault for going by what was easily visible on my screen. Flowers were intended for someone's last day at work but were left 'front porch' as delivered after business had closed--in spite of a frustrating almost 2 hours on hold waiting for Yodel's online help to warn them that businesses close at 5pm, then watching on the map as van went all round the houses nearby. Eflorist say that drivers prioritise hospitals, schools, businesses...but in my case (dental practice) they clearly didn't. If it is important to you when flowers are delivered then not the one to choose. After leaving the local hub my flowers spent 5 hours in a van on a hot day and arrived after the practice had closed.”

Helpful Report

Posted 1 year ago

“I ordered flowers for my parents 65th wedding anniversary, they arrived mostly in bud, which is fine, the roses opened the day after and the bouquet was over by the third day. I have contacted you regarding this, I would have thought the bouquet would last for more than 3 days, but have received no response.”

Helpful Report

Posted 1 year ago

“Flowers delivered to wrong address, and, after complaint, replacement flowers never arrived. I have emailed, but, as yet, had no reply.”

Helpful Report

Posted 1 year ago

“Ordered a bouquet for my sisters birthday and she thought they were from Tesco garage! Stalks without flowers on, sent dry in 30 degree heat, unlike the advertised picture, ie one of each flower type rather than 4/5 in picture. Very poor customer support stating bouquet would revive itself in 48 hours. In fact the few flowers were all wilted by then. Very very disappointed. Do not buy!”

Helpful Report

Posted 1 year ago

“Ordered for my Sister birthday, didn’t get delivered till late the following day. Had I known the 💐 would not arrive on time, I’d have bought 💐on the way to my Sisters. Very disappointed. 💐 we’re wilting after spending at least one day in the back of a DPD Delivery van. Will not use this service again. Very dissatisfied. 😠”

Helpful Report

Posted 1 year ago

“It was my fault that the address postcode had a wrong letter. However, the driver dropped the items off at an address that could not have been right. I do feel that you could have met me half way with a redelivery at 50%. Disappointed.”

Helpful Report

Posted 1 year ago

“Paid for next day delivery but it didn’t arrive until the following day.”

Helpful Report

Posted 1 year ago

“I ordered next day delivery flowers for a friends 60th birthday, they arrived 2 days later than expected and apparently were very dry and beyond saving. It was a random Sunday in September so not a popular or busy day so unable to justify the let down! Definitely dissatisfied and regretted placing the order. No response from customer service when I contacted them the first day after expected delivery.”

Helpful Report

Posted 1 year ago

EFlorist is rated 3.7 based on 12,325 reviews