EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,325 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,325 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with both of the flowers I ordered for gifs they were very poor condition.I paid extra for a vase that didn’t come the flowers were two days late which spoiled the surprise.I wouldn’t use ever again”

Helpful Report

Posted 1 year ago

“I had two failed deliveries to the same lady for Christmas. Already informed you of this, had request 393138 raised by you, one order refunded, still no sign of my friends flowers though. Very disappointed”

Helpful Report

Posted 1 year ago

“You do not have an UNSUBSCRIBE button on your emails.”

Helpful Report

Posted 1 year ago

“Do NOT use this company. I ordered a Christmas basket which didn't look anything like the one I paid for and thrown together costing £50. When I asked for the right order to be resent they have refused and that is basically their customer service!”

Helpful Report

Posted 1 year ago

“I following three poor deliveries from your selves I will not be ordering from you again so please remove me from your mailing list Keith Webb”

Helpful Report

Posted 1 year ago

“Would not use this company again horrible customer service when they did not deliver my flowers that i ordered and did nothing to rectify the problem nor did they log a complaint when i asked them to do so. AVOID AT ALL COSTS USE ANOTHER COMPANY…”

Helpful Report

Posted 1 year ago

“I bought basket of flowers as a Christmas gift. They arrived in a wet box and flowers in a poor state, many broken. Asked for a replacement but told i had to pay for the delivery! I've asked for reimbursement for postage of replacement but my email has been ignored.”

Helpful Report

Posted 1 year ago

“I'm disappointed with the subpar service. I haven't received the initial delivery or the replacement.Finally Agreed to refund.”

Helpful Report

Posted 1 year ago

“Ordered Christmas bouquet not happy with the condition wont be using you again cant even speak to real person only AI response have had some really good service in the past gone down hill since you have used Amazon delivery service”

Helpful Report

Posted 1 year ago

“was very disappointed with the size of the bouquet and did not look christmassy when i went to see my daughter who is recovering from a stroke”

Helpful Report

Posted 1 year ago

“Ordered flowers for a Christmas present, these were not delivered on date agreed. So was left rearranging an order in the run up to Christmas.”

Helpful Report

Posted 1 year ago

“Stems broken, roses not fresh. Recipient disappointed as am I who sent the flowers as a thank you. Looks like the florist didn't care - Gerry, Edinburgh”

Helpful Report

Posted 1 year ago

“horrible service flower was done poorly and small they forgot to send the box of chocolate that i PAID ! and ever since i placed this order they keep sending my spam emails never buy from this site again”

Helpful Report

Posted 1 year ago

“I sent a bouquet for Christmas to my friend in Gorleston for Christmas. When the flowers arrived - the first thing my friend noticed was that the box had been tampered with. There was a hole in the box flowers were broken. All the leaves on the roses were in such a poor condition they had to be cut off - there were only four stems of freesia and one of those was dying. All in all a bad experience and very upsetting for me who had sent the bouquet. I spent ages trying to report the problems to the "bot" and trying to find a number so I could ring with the complaint. The "bot" could not understand anything I wrote and could not advise how to contact a living person. When I tried telephoning the phone would ring and then it would go dead. I tried this number several times and the result was always the same. I eventually found an address to write to but as yet I haven't written so am glad of this opportunity to vent my unhappiness at the poor service. For your information Order ID DE19BETXM05”

Helpful Report

Posted 1 year ago

“I ordered flowers on 18/1224 and they were not delivered at all. No apologies or refund. I will not be ordering from this company again. Shocking.”

Helpful Report

Posted 1 year ago

“My Christmas flowers order for my sister in law in Essex was very disappointing. The flowers were delivered but the packaging was so damaged that she could not read who it was from and the flowers were damaged too. Please let me know why this was the case. I paid about £35 for this order. No photo available sadly.”

Helpful Report

Posted 1 year ago

“Flowers were not fresh, petals falling off within less than 24 hours, much less flowers than in the picture on the website. Won't be ordering again from here. Really poor”

Helpful Report

Posted 1 year ago

“Shocking arrangement that bore no resemblance to what I ordered. All flowers are available this time of year as well as I checked with a local florist. I ordered a hedgerow bouquet which features vintage style lilac roses and thistles and I got one white rose and tacky leaves sprayed silver! I have complained and asked for a refund but now my emails are going unanswered!”

EFlorist 1 star review on 24th December 2023

Helpful Report

Posted 1 year ago

“Useless company failed to attach birthday card and free chocolates to an order! Send way too many e mails simply because you’ve used them in the past! No telephone number to contact customer services they hide behind a website”

Helpful Report

Posted 1 year ago

“very poor delivery flowers all over the garden ,when delivered seems courier never when to door or rung the bell”

Helpful Report

Posted 1 year ago

EFlorist is rated 3.7 based on 12,325 reviews