“Make sure the item you get is exactly what you want. I bought a phone from them. The carrier support information they had on their website was vauge and misleading. The device didn't work well in the us. They made the return process long and extensive just to discourage you. You also have to pay for shipping to Hong knong. They found a minor reason to reject the claim and forced me to pay for shipping again if I wanted it back.”
“I ordered a mobile phone from this Company over 3 weeks ago.
Was supposedly being sent by express delivery, but has still not arrived.
I received an email from them on the 26th September saying that it had been shipped. Today, the online tracker is saying that the shipment is delayed. Also, the Company are no longer responding to my emails.
This is a scam operation being carried out by a totally dishonest and fraudulent company.
Be warned. Do not deal with them. You will be cheated and never receive the goods you have paid for.”
“This was my second purchase and I had bought Xiaomi max 3. My first purchase experience was good as I received the phone within 7 days. However, there was a problem with a delivery time with second time as it took a lot longer than it was mentioned when you initially purchase. Customer services are poor. I have emailed so many times to the email provided on website but it was only a one response. Yodel was the one who was delivering the item but they had told me initially that they have not received actual phone just paper work they had from eglobal and again eglobal never responded my emails. However, after 2 weeks I received the phone. Phone is brilliant and it was the same case with the first one. Their products are good and i have good experience so far but customer services are poor. I would recommend to use paypal for payments.”
“Please do not buy from this website!! They don't offer warranty for our products. I've send a phone to them, they kept it in service 3 months, I get it back after many emails, the phone was still faulty.”
“I paid for an iPad which I saw had turned up at the Reading DPD depot. When I tried to get it delivered (and eventually drove there to find a human to talk to) they told me it had gone missing. I reported this to eGlobal and they told me (by email) to speak to DPD. I explained (again) that I had but they simply said they would look into it. Nothing from them for 2 weeks now. Terrible customer service. I have raised it as an issue with PayPal but have not had much more joy there either!”
“They don't reply to emails or support tickets. Purchased a phone Sunday and it is Thursday now and all I can see is processing. No emails to say it has been dispatched and stuff.
This is my second purchase from them and very disappointed. Paid with CC so will wait until tomorrow before trying to claim with the CC company.”
“Je souhaite partager ici une expérience très positive concernant le retour et remboursement.
J'ai en effet souhaité retourner un Fuji xt2 à peine acheté chez eux pour un Fuji xh1. Et bien aucun soucis !
1) j'avais reçu très vite le premier appareil photo (cad 1 semaine calendrier ). Le 2 e aussi.
2) dans la communication, bien qu'il y avait chaque fois un ou plusieurs jours d'attente entre chaque mail, il n'y avait eu aucune résistance ou chipotage. Tout a été parfaitement expliqué, suivi et remboursé !
3) Le colis à mis tout un temps pour faire Le traject retour (3 semaines), mais ca c'est la poste, et les vacances estivales.
4) En plus j'avais oublié de retirer la carte SD fraîchement installé dans le xt2. Et bien aucun soucis, je l'air récupérer aussi ensuite.
Bref bon prix, du vrai matos. Un service clientèle disponible et expédition rapide (c.-à-d. 1 bonne semaine)”
“Very poor customer service .
Sold a phone with a faked ROM/firmware and made the phone no longer work .
Pay pal had to deal with the issues to get money back
AVOID !!!!
You have been warned”
“Dear Customer,
Thank you for your email.
We would like to inform you that your order 6901943 has unfortunately lost in transit according to courier.
As such, while placing an order, your order was not under “Insured Shipping”.
I would like to inform you that we have received 10GBP as compensation from courier and this will be refunded to you.
Please kindly visit eGlobal website, as it mentions details on our various shipping methods.
Never ever try this website!”
“Their customer service is non existent...
The camera I received was not brand new and they will not allow me to return it for a refund, even at my own cost. I will give it a 0 star if I could. Please avoid them at all costs, you've been warned...
I'll be responsible for every single words I post here, the order number is 6872079.”
“Dear Customer,
Thank you for your message.
With regard to your inquiry. Please be kindly informed, that courier confirmed that the parcel was lost during the transit.
For orders shipped with the free standard shipping service, courier companies only cover physical loss or damage to an item during transit that is subjected to the maximum liability specified in the terms and conditions of their service. Such liability will cease once the goods is successfully delivered to the designated destination. eGlobaL is not responsible for the aforementioned liability or any dispute arisen in regards to the delivery of goods. Despite that, we will do our utmost to assist you in any event if you need to contact the courier to resolve an issue.
Courier paid us claim for lost parcel 22.00EUR, please confirm the refund of this amount.
Should you have any further inquiries, please feel free to contact us.
Best Regards,
eGlobal Central EU.
Can you believe it? I pay over 660 € for the phone and they offering me 22€ . Scammers, don't buy form them.”
“Bought a Sigma Art lens 18-35 mm 1.8 for Nikon and paid £419 when they are well over £600 in the UK High Street. I was twitching a little about possible customs and VAT at my end but it came through ok and was delivered within 5 days by Yodel who are a subsidiary of DHL. It was in a proper Sigma box with all the paperwork etc and is fine. OK Sigma wont touch it under their worldwide warranty not even for 12 months unless I produce evidence of import duty and VAT payment. However, if it goes wrong I will simply drop it in at a Sigma approved repairer and pay for any repair out of my own pocket. Sigma fixed price repairs are cheap compared to Nikon/Nikkor. If I had to pay for 3 repairs I would still be in pocket. VAT is a Euro tax that is why I welcome Brexi”
“It's a lovely world when everything goes right, but buyer beware if you receive goods from these guys and your device does not work properly.
I received an Asus Zenfone 4 (a great phone by the way) and it's NFC function failed after a few weeks.
For the last 4 months, I have been back and forth with their representative Dominic, who has practically admitted he does not believe the video I sent in proving NFC does not work.
He seems more interested in getting my login details to my Google account, despite this going against Google Terms & Conditions, and being an extremely stupid thing to do. Of course I will not do that, so Dominic says he will only send my broken phone back to me and charge me £30 for the privilege. No way, UK consumers are protected from this bull...
If you do one sensible thing today, you will read of my experience, and steer well clear of these guys. Do not risk your hard earned cash - just in case you get a device that doesn't behave.”
“Simply horrendous.
I was tempted into making a purchase due to low costs. Worst thing I have ever done. cancelled order - but they ignored me and still sent it. Product was absolutely inferior as to what they stated. Returned it immediately. They have received it and say the camera is fine and will refund me my money - MINUS a £15 ADMIN FEE - even though I cancelled it before they sent. They are now keeping my money - even though they said they will refund. They won't say why. I have escalated with PayPal - and they state they will not send me money until I cancel the dispute.
its been a month already.
Please learn from my mistake - the saving you think you will make - isn't. Products are inferior and it is a nightmare to return and get a refund. Please simply stay away from this horrible company.”
“Probably the worst customer service I have ever experienced. no way of contacting direct, a ridiculous "RMA" ticket system where they take forever to respond, then cancel tickets, then ask for a video of a defect ( a static defect) then 6 weeks later refuse to return the property unless £30 is paid. Tantamount to extortion, it cost £7 to send it to the. Avoid them at all costs, buy in the UK. If I could give no stars I would.”
“Fantastic prices, have picked up this years iPad as well as a new phone saving hundreds of pounds vs the high street prices. Customer service is a little slow if you have an issue hence 4 rather than 5 stars”
“I purchase a Samsung Galaxy A8 from eGlobal central at a £160+ saving of the UK cost. I have used a HK based company such as this before and had no issues so was willing to do so again with eGlobal Central.
My order was promptly acknowledge and I received update emails when my order was dispatched. (my card was not charged until dispatch). Once my order hit the UK I received an email with tracking details which was refreshed every 24 hours so I knew where my order was. I was not home the day it was delivered and the courier DPD advised me I could have it delivered to a location for pick up which I did (local Halfords!).
All in all I received a great service, speedy delivery (approx 8 days) and the phone that arrived I was surprised to find was actually at UK model with UK plug! Very please with my purchase, the money I saved and the processing/delivery of my order.”
“I have purchased two tablets and two mobile phones off this company.Unfortunately the Samsung J7 2017 mobile I bought for my wife has developed a black smudge on the screen level with the on/off button.This phone was bought as a Christmas present for my wife,and after contacting eglobal they do not want to know,saying it has been damaged by us.Just to warn anyone contemplating purchasing an item off this company,you have no statutory rights and no guarantee should a fault arise.”
