eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.62

1.6 Rating 447 Reviews

15 %

of reviewers recommend eGlobal Central

Company Reviews

Questions

Metrics

1.6

Based on 447 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 22nd March 2025

Anonymous

Anonymous // 01/01/2019

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“After seeing mixed reviews I was unsure whether to go with this company however I can honestly recommend it. I ordered a Pocophone F1 and it saved me £120 ordering with these guys which was a huge amount. Only downside is the fact that it took about 15 days rather than the 6-8 working days advertised. Would definitely buy again from this company.”

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Posted 6 years ago

“Great price for the device I got. The only downside was I had to wait ages, and with all the bad reviews I got anxious. Costumer support were extremely vague on delivery time. After a month, got it. Original, working perfectly.”

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Posted 6 years ago

“I recently bought a Moto G6+ before realising that they were based in Hong Kong even though they had UK in the company name. I had paid with a credit card so I knew that I had some protection. They emailed me to say that the item had been sent and then I received an update every 24 hours as to it's progress. The item arrived after about 8 days on a timed delivery by DPD. I would not hesitate to purchase from them in the future.”

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Posted 6 years ago

“I have to say, I'm surprised at all the negative feedback here......I bought a lens from eGlobal despite all the negative stuff I read, and it just arrived safely and exactly as I had hoped for, it took just over a week but that shouldn't be a problem for most people, it was tracked all the way and the info was updated regularly, all in all pretty good service, thanks guys and I'll use you again!”

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Posted 6 years ago

“I ORDERED THEN HAS NOT RECEVED HAS BEEN LOST”

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Posted 6 years ago

“I DID BUY PHONE BUT HAS NOT BEEN RECEVED DELEVEREY SERVICE SAYS HAS BEEN LOST NO ONE RESPONDING MY REFAUND SO MANY TIME E MAIL SEND NO ANSWER STILL WAITING”

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Posted 6 years ago

“Make sure the item you get is exactly what you want. I bought a phone from them. The carrier support information they had on their website was vauge and misleading. The device didn't work well in the us. They made the return process long and extensive just to discourage you. You also have to pay for shipping to Hong knong. They found a minor reason to reject the claim and forced me to pay for shipping again if I wanted it back.”

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Posted 6 years ago

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Posted 6 years ago

“I ordered a mobile phone from this Company over 3 weeks ago. Was supposedly being sent by express delivery, but has still not arrived. I received an email from them on the 26th September saying that it had been shipped. Today, the online tracker is saying that the shipment is delayed. Also, the Company are no longer responding to my emails. This is a scam operation being carried out by a totally dishonest and fraudulent company. Be warned. Do not deal with them. You will be cheated and never receive the goods you have paid for.”

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Posted 6 years ago

“This was my second purchase and I had bought Xiaomi max 3. My first purchase experience was good as I received the phone within 7 days. However, there was a problem with a delivery time with second time as it took a lot longer than it was mentioned when you initially purchase. Customer services are poor. I have emailed so many times to the email provided on website but it was only a one response. Yodel was the one who was delivering the item but they had told me initially that they have not received actual phone just paper work they had from eglobal and again eglobal never responded my emails. However, after 2 weeks I received the phone. Phone is brilliant and it was the same case with the first one. Their products are good and i have good experience so far but customer services are poor. I would recommend to use paypal for payments.”

Helpful Report

Posted 6 years ago

“Please do not buy from this website!! They don't offer warranty for our products. I've send a phone to them, they kept it in service 3 months, I get it back after many emails, the phone was still faulty.”

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Posted 6 years ago

“Didn't deliver goods. Claim they have. I even paid for insurance, and they just ignore you. DO NOT ORDER FROM THIS COMPANY.”

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Posted 6 years ago

“I paid for an iPad which I saw had turned up at the Reading DPD depot. When I tried to get it delivered (and eventually drove there to find a human to talk to) they told me it had gone missing. I reported this to eGlobal and they told me (by email) to speak to DPD. I explained (again) that I had but they simply said they would look into it. Nothing from them for 2 weeks now. Terrible customer service. I have raised it as an issue with PayPal but have not had much more joy there either!”

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Posted 6 years ago

“They don't reply to emails or support tickets. Purchased a phone Sunday and it is Thursday now and all I can see is processing. No emails to say it has been dispatched and stuff. This is my second purchase from them and very disappointed. Paid with CC so will wait until tomorrow before trying to claim with the CC company.”

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Posted 6 years ago

“Je souhaite partager ici une expérience très positive concernant le retour et remboursement. J'ai en effet souhaité retourner un Fuji xt2 à peine acheté chez eux pour un Fuji xh1. Et bien aucun soucis ! 1) j'avais reçu très vite le premier appareil photo (cad 1 semaine calendrier ). Le 2 e aussi. 2) dans la communication, bien qu'il y avait chaque fois un ou plusieurs jours d'attente entre chaque mail, il n'y avait eu aucune résistance ou chipotage. Tout a été parfaitement expliqué, suivi et remboursé ! 3) Le colis à mis tout un temps pour faire Le traject retour (3 semaines), mais ca c'est la poste, et les vacances estivales. 4) En plus j'avais oublié de retirer la carte SD fraîchement installé dans le xt2. Et bien aucun soucis, je l'air récupérer aussi ensuite. Bref bon prix, du vrai matos. Un service clientèle disponible et expédition rapide (c.-à-d. 1 bonne semaine)”

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Posted 6 years ago

“Very poor customer service . Sold a phone with a faked ROM/firmware and made the phone no longer work . Pay pal had to deal with the issues to get money back AVOID !!!! You have been warned”

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Posted 6 years ago

“Dear Customer, Thank you for your email. We would like to inform you that your order 6901943 has unfortunately lost in transit according to courier. As such, while placing an order, your order was not under “Insured Shipping”. I would like to inform you that we have received 10GBP as compensation from courier and this will be refunded to you. Please kindly visit eGlobal website, as it mentions details on our various shipping methods. Never ever try this website!”

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Posted 6 years ago

“Their customer service is non existent... The camera I received was not brand new and they will not allow me to return it for a refund, even at my own cost. I will give it a 0 star if I could. Please avoid them at all costs, you've been warned... I'll be responsible for every single words I post here, the order number is 6872079.”

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Posted 6 years ago

“Dear Customer, Thank you for your message. With regard to your inquiry. Please be kindly informed, that courier confirmed that the parcel was lost during the transit. For orders shipped with the free standard shipping service, courier companies only cover physical loss or damage to an item during transit that is subjected to the maximum liability specified in the terms and conditions of their service. Such liability will cease once the goods is successfully delivered to the designated destination. eGlobaL is not responsible for the aforementioned liability or any dispute arisen in regards to the delivery of goods. Despite that, we will do our utmost to assist you in any event if you need to contact the courier to resolve an issue. Courier paid us claim for lost parcel 22.00EUR, please confirm the refund of this amount. Should you have any further inquiries, please feel free to contact us. Best Regards, eGlobal Central EU. Can you believe it? I pay over 660 € for the phone and they offering me 22€ . Scammers, don't buy form them.”

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Posted 6 years ago

“Thieves and fraudsters I bought from them on 27.04 phone till today I did not receive a phone or refund.”

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Posted 6 years ago

eGlobal Central is rated 1.6 based on 447 reviews