“The 2 year warrenty is useless, staff lie and manipulate to get out of the warranty they offer on all sales. My £280 sony headphones suffered from a widly known design issue where they cracked and then broke on the headband in less than a year from regular use and never being dropped. This is a known deisgn flaw reported widely online. I explained this to them many times sharing all the reports of the issue online and the staff kept repeating the same inaccurate thing that physical damage is not covered and telling me I dropped them when I didn't. they link to a warrenty which doesn't even mention physical damage let alone physical faults, which is what this issue is about. I did not damage my headphones, the broke. They are liars and manipulative to try and avoid sticking to the warranty they offer.”
“Phew! just received my orders (two phones) few minutes ago. It took approximately 6 working days as expected. Trust me my hand was in my mouth all through cos of all the reviews I have reading on here. I was tracking my orders right from day 1 (I think 3 or 4 couriers were involved). Anyways, Yodel delivered and I can say my phones was intact, packaging was neat and they work fine.
My advice: If you want to take risk and exercise patience at the same time u can buy from them.
will I buy from them again after all the panic, 70% sure. Mind u I didn't pay for insurance or express delivery. Was I lucky? not sure.
Lastly, do not pay too much attention to what people say here, I advise you go with your guts.”
“Well looking at all the reviews on here I was very sceptical to say the least. However I proceeded and ordered a camera at almost £250 under shop price. Immediately I received an email telling me exactly what was happening and I was given a tracking order to which I could have an update every day.....brilliant. The camera turned around a week and half later as predicted. Upon opening the box everything was in place, NO copies or broken bits....everything was as it should be? Charged the battery, flashed it up, all good, no problems whatsoever. Would I use again......you’re damn right I would. Wouldn’t pay rip off high street prices again. It’s a shame they don’t do laptops. BZ to E global.”
“Disgusted. I ordered Bluetooth speaker 3rd October 2018, no delivery no refund. This item was a birthday present.
No response from emails sent to You, no refund.
DO NOT ORDER FROM THESE FRAUDS”
“Its a con, you either get stung with a fake product or wait a life time for them to find a cheaper version which will have world plugs and adapters, their whole terms and conditions are all set up to sting you with admin costs which is probably their biggest profit earner based on the amount of returns or lost orders surrounding them.
Bit gutted that Google allows them to operate, had no idea they were not in the UK until after I purchased. They have a submit button for cancellations, its not working at present, just a dead link, it then states we only accept cancelled or returns via this button.Creditcard cancellation is my option.”
“I'm in the US and it was my mistake that the product I received was a "Rest of the World" version. I am going to send it back, unopened, and within the 14 day refund period. There will be a $20 administration fee and I guess I deserve that for not paying attention. My complaint is that the product was shipped form the US and arrive to me in less than 5 days. eGlobal says I have to send the product back to HONG KONG at my expense. This is going to be expensive and I believe that their return policy should include shipping or at the least the product should be sent back to where it came from, the US.”
“I ordered a smart watch last year. A month ago it has fallen of from my wrist. Found out the plastic case broken out from the strap within warranty. Contacted eglobal of course they refuse to send a new one or refund the price. Answer was warranty doesn't cover:
"Damage caused by impact, shock, fall, sand, dust, dirt, dampness, leaking batteries, fire, theft, attempted theft, accidental or malicious damage, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding, winds, earthquakes, lightning or other adverse weather conditions."
Smart watch measuring steps, sport activities, sleep periods and splash proof...hmm... in my opinion means can wear it 24/7...
After 2-3 weeks emailing we reached that point if I pay for postage I can send it for them to investigate....
It's appalling and disgusting that you need to fight for a rubber strap cost them a handful of butterfly...”
“Recieved a faulty phone. I sent it back. E global apparently tested to say it was OK. I had videos of the phone turning off. I did not receive a replacement or refund.”
“Cheap is their only feature.
I’ve already written feedback to them before being prompted to write this review. I received no response from that - which is about two weeks ago - and I did raise serious concerns in the spirit of trying to give constructive criticism.
Being as charitable as I can, I might assume there is no one on their end who is able to effectively communicate in English - there’s no evidence anyone can because the only communications I had were in the from of stock replies/information which were on the whole pretty vague and unhelpful.
Where to start? The buying process itself is not so slick - I had to reregister with a second email to process the order that I’d made, the clearest indication my second attempt was successful was the funds going from my bank account.
Then the statements of progress on the order which come eventually. "Your order is being processed”. “You order is being picked”. “Your order is being picked by the courier” and son on… with no indication as to where any of this is going on. While the goods were in transit, I’d no idea which country they were in - whether still in Hong Kong, en route or in the UK. The whole process took about twelve days - which was a bit longer than the turnaround they promised, but it wouldn’t have been a problem if I had some sort of clear expectation. I just got repeat emails telling me their expected turnaround time which was fulfilled in time from the date of processing - it’s just the date of processes sing took around a week from the order being placed.
They did notify me [the courier which was DPD] the day they were due to be delivered - at my work address. My hear immediately sank when I saw who the courier was. I’d had something due via them the week before and it seems they expend little or no effort in attempting to deliver to business addresses - I had to make a thirty-odd mile round trip to their depot the week before to pick up my goods. Having ordered going on for £1700 worth of gear from Eglobal, I was waiting downstairs at the door for the duration of the hour delivery slot window. Toward the end of that time I received a text from DPD advising me the goods had been dropped off - at an address two roads away parallel. It turns out it was at some random sweet shop which I eventually found by trial and error [only one of the premises on this high street actually had a number on the door and it wasn’t the shop in question]. It turns out DPD do this quite regularly.
Another thing not mentioned in any of their advertising is that you’re likely to get manuals in Chinese and not only that, if you’re buying a camera, it’s likely that the menu system will also be set to Chinese. It can of course be reset, but you can’t find out how to do that from the manual unless you can understand Pinyin [Chinese letter forms]. A web search and an eye for the symbols worked it out.
In the end I got my goods, I saved a few quid, but customer care is next to zero. In fact the lens cleaning kit promised wasn’t in the package - not a big deal, but I did flag this in the email I sent them, which has never been responded to.
Heaven help me if I need to contact them over a warranty issue. In the end it comes down to how important the savings are to you - I’d suggest unless it’s very important, you can save yourself some stress by going virtually anywhere else. Eglobal is not a scam - I did receive all the items I ordered [without the ‘free gift’] but it wasn’t a very positive experience other than the price.”
“BIGGEST SCAM EVER!!!! Do not buy from them.
They stole my money and never delivered anything.
They're base in China. They don't care about your complain!!
I've been waiting for 3 months for a watch. NOthing!!!!
I hate them to the core now!!! thieves thieves thieves!!!!!”
“Ordered xperia xz3 delivered on 5th day well before proposed date by dpd. I was worried because of reviews but all my concerns were allayed. Phone was at described with all accessories.”
“After looking for a iPad and on balance the reviews for eglobalcentral did focus more positive than negative I placed an order on 11/11/18 pm and purchased as a guest / credit card it took 3 days for the payement to show and Dpd delivered in a given time slot today sat 17/11/18 no issues and very good service in my opinion at a fair product price what's not to like ?”
