“I have found Element Vape to be extraordinary in their service. In this day and age of mediocre customer service, EV stands head and shoulders above some of the other companies I’ve dealt with. It is a nice change to find a company that cares about the customer they are selling to and are willing to stand behind their products. I appreciate the extra effort.”
“I received a device that had a faulty screen. I contacted Element Vape and they responded quickly with a resolve to my issue. Element Vape has great customer service.”
“I purchased a high end mod and it arrived faulty. I think it came from the manufacturer with a soldering issue or something with the DNA chip. I contacted Element Vape and they were extremely helpful with the situation. I did have to upload a video in order to prove the defect but everything else was smooth and I was able to ship it back at no cost to me and replace it. Great customer service.”
“I ran into a payment issue and i thought i had to delete my account but i didn't they straightened out my problem in minutes i was panicking cause this is the only place i will ever shop with for all my vape needs the customer service is super fast and superb their prices are extremely affordable and you always get great product i give them a five stars and wish i could give them 10 stars cause they deserve it i super highly reccomend i always get my product within 3-4 days when i order from element vape i could go on forever about element vape”
“I ran into an issue and it wasn't elementvape's fault, but they decided to help me out anyways with the part that I broke.
They turned a frustrating experience due to the product into an excellent one due to their quick customer service.”
“I have hardly ever had an issue with Element and whenever I do have an issue it is solved fairly quickly and often with next to no effort on my part. The Honey extension has saved me a LOT of money too. It's not every order but often enough that over the span of about 20 purchases from them I've saved close to $300. I'm not saying they're the best place to order vaping stuff, I buy from other vendors often, but they hold their own and know how to keep people coming back for more. :)”
“I ordered a mod (SMOK Novo 2) and a bunch of pods to go with it about a while back, hoping to use them to quit smoking. Unfortunately I never quit smoking, and the mod/pods just sat around for months and months, and didn’t got used. A couple of weeks ago, I decided to finally stop smoking and used the mod that was sent to me. I then noticed the pods didn’t fit the mod, and found out I received the wrong mod (SMOK NORD). Even though Element Vape could have technically stuck to their 48 hour return policy and done nothing, they didn’t. They did the right thing, and replaced the wrong mod I received. In a day and age where customer service is a forgotten art, Element Vape valued me as a customer and corrected their mistake. I applaud Element Vape, and will always buy my vape stuff with them from now on!”
“I received my order one item short. Although finding the contact info was a bit of a seek & find mission, I finally found it, provided the info required, and literally within a 1/2 hr, I received an apology email and that my missing item has been shipped. Pretty good service!! Keep it up!”
“Element Vape has wonderful customer service, however, if you happen to get a faulty device (I had to reorder 2 times) they DO NOT refund Adult signing fees or postage. You would think after getting 2 faulty devices, they would pay those fees to make their customer whole on defective devices. I won't be ordering anything else from them, but their customer service, in regard to response time, is stellar. Am I a happy customer, nope!”
“One of my items was missing due to handling on shipment, report it to ElementVape Customer Service and they responded very fast, they send the missing item and got it a couple of day later, I’m really satisfied whit the service and definitely will be buying again, I’ve been a customer since two years ago”
“I’ve made three purchases, so far, from Element Vape and received excellent service each time. One of the devices was faulty and they were very quick to resolve the issue. Couldn’t have asked for anything more. I highly recommend them for your vaping needs.”
“I received an order with the wrong items. They're response time was lightning fast and provided a solution even quicker! The customer service is top tier!”
“I placed an order on a Fri and my order was delivered on Mon, so it was quick delivery. The quantity of one of the disposables I ordered was incorrect, so I sent a picture of the invoice/contents and followed the instructions on their website. They responded and resolved the issue within hours on the same day! Definitely awesome customer service and the products are as advertised! Needless to say, I'll be ordering from them again.”
