“Since discovering Element Vape ~8 months ago by a recommendation from my sister, they have become my one-stop-shop for all my vaping supplies.
They fulfill orders lightening fast. I live on the East Coast, and they are located on the West Coast, and still always get my orders within 2-3 business days of placing the order. If I place an order in the morning, I have a tracking number by the afternoon.
There prices on decent I won't say they are far below all competitors, but right on-par. The only product I really order is juice and coils, so I can't speak towards their hardware. From what I see doing lite browsing, they have some good deals. You can ALWAYS find a discount code for at least 15% off your order, so keep that in mind if checking prices.
Customer service is top-notch. I had a minor issue with a missing item from a large-ish order, and contacted them via their email support, and the issue was promptly resolved with no hassle, just the normal confirmations that would be expected.
Long story short, I highly recommend them. There is no shortage of the shady fly-by-night shops, but this is definitely not one of them.”
“I had recieved a ileaf ijust 3 from element vape it was defective i let them know the very next day and when i went through the return process it went very fast i got a store credit in less than 10 days they stand on their gaurantees and their products are exyremely affordable and super fast delivery three to four days sometimes two days i will highly recommend this company they go above and beyond and no i dont work for them i am a long time customer”
“I've been buying from Element Vape for awhile now and wanted to make a review. 1. The delivery speed is very fast. 2. I've never had a problem finding an item similar or exactly what u wanted. 3. The customer support responds very fast as well. They resolved my issue within the hour.”
“I've been a customer for years of Element Vape. My order always arrives in time and the customer service is awesome. They respond quickly and efficiently and are always super-nice. The selection at EV is awesome, and they have really reliable service. It's my "go-to" store for all vape supplies and juices! :) Highly recommended!!!”
“Element Vape has wonderful prices and great customer service. There was a slight issue with my latest order and they rectified the problem within 24 hours. Excellent customer service! Shipments always arrive on time and exactly as expected. No complaints whatsoever.”
“Just wanted to give a shout out to Element Vape's Customer Service Team! Extremely responsive and wonderfully helpful! Long story short...I had a package get lost in transit (not Element's fault) and they responded quickly to my emails and resolved the issue to my full satisfaction without any fuss. Couldn't have asked for more!”
“This was one of the best shopping experiences that I have had. There was an issue that I had to contact them about and they went above and beyond to make it right and did it FAST. I will definitely be shopping with them in the future.”
“I've been using element vape for years and yesterday my order was missing a item I contacted them n they are shipping another one to me within a few hours, they stand behind how they do business”
“They helped me immediately with correcting my order. I wasn’t expecting them to email me back so quickly after hours. The entire process between me noticing my item was wrong and them sending a new tracking link with my correct item took about 15 minutes. So fast!”
“Element Vape customer service is excellent. They contacted me to tell me that an item I purchased was no longer in stock and gave me the option of proceeding with the other items I purchased OR canceling the order. They also ship items very quickly and don’t use snail mail, so I didn’t have to wait forever to receive my products. I love their rewards program and try to purchase my vape goodies from Element whenever possible.”
“Fantastic customer service. Great selection and great prices, with super fast shipping. I placed a order for the first time and wanted to add additional items to get free shipping. Emailed these guys and they said no problem, no questions asked. They canceled my order and told me to reorder all the items I wanted. Just like that, that simple. I reordered what I wanted got my items 2 days later all the way from CA.”
“Sent the wrong juice but were very quick to respond and are sending out the correct one. Also I’m allowed to keep the incorrect juice for the mistake so that is very nice. They were quick to make right the wrong and I’m appreciative for the speed at which they handled it.”
“I purchase from this great company all the time. Zero issues with all my orders til this latest one. An incorrect item was sent and when I touched base with them they stayed with me on my issue until it was resolved, no lag between correspondence. I knew there still had to be good people out there and Element Vape are def one of the good ones. They care about their customers and go above and beyond to make sure you are a happy. Thank you again for all you do.”
“I've ordered quote a few things from EV over the years. The prices have always been good. The shipping has always been fast. I recently had to contact their customer service and they responded VERY quickly and resolved my issue VERY quickly.”
