“I was missing a battery in my order. I emailed the company and heard back the very next day. They were very apologetic and sent the missing battery immediately. I have to say, THE BEST customer service that I have experienced in a long time. Kudos to them. I will definitely continue shopping with their company. They were professional and made sure the customer came 1st. Great Job!!!”
“Pretty good service before but recently they swapped to a shipping company that essentially holds your package hostage unless you sign for it in person. No option for a direct pick up and no given schedule when the driver might arrive either. And as someone that works graveyard shift, the lack of flexibility here is making me want to cancel my current order(already missed today's driver) and just go buy elsewhere.”
“After providing ID for my order I was then asked to hold the ID to my face and take a photo, unacceptable. This was my 3rd order from EV. I asked why I had to keep providing ID to the same address as the last 3 orders. They did not respond and cancelled my order immediately. Horrible customer service. I would recommend another provider.”
“Sold me 4 bottles of oxidized juice, didn’t apologize, and made me pay return shipping after I spent over 100$ in their online store, don’t deal with this store, they dont care about their customers at all”
“Element Vape has excellent customer service. They will work with you to satisfy any issue. They sent me an email telling me that an item was out of stock in the particular color I ordered and gave me a choice of getting the rest of the order and a refund or canceling the entire order. I asked if they had another color of the item and if so, I'd take any color. They immediately replaced it with another color option. They respond right back to your emails.”
“I had accidentally received an iced watermelon vape juice rather than the regular watermelon I had ordered, I simply reached out to customer service and they replied within hours! They apologized for the mistake and immediately sent me the correct vape juice. They even made the situation hassle free for me by not asking me to send back the in correct juice… I could keep or discard, which was very pleasing to me to hear because it’s a big hassle for me to send things back right now.”
“Really wish I had looked at this site beforehand. Ordered from them because their site looked good and the item reviews looked solid but they just flat out don’t list most negative reviews. My order has been sitting with their trash “x mail” carrier for weeks now with a constantly pushed back receive date and now after reading the reviews I have to hope nothing is broken, they actually shipped all of the right items and the juice isn’t stale. If I don’t get my shipment within the next week I’m just going to email them that I’m disputing the charges with my card company and to have their carrier send the items back to them. How it’s possible for mail to be this slow in 2021 is beyond me. It was faster in the height of covid for Christ sakes.”
“I love the experience and the help provided, it is fast and good quality customer service, I have been shopping with them for a long time and all the service is excellent, to continue making safe and fast purchases. If you like to vape it is the best option.”
“I love the value and experience I receive from Element Vape. I've been to many brick and mortars, and online stores but no one holds a light to Element Vape. This ain't some hail corporate review either. I believe that we earn our money and should spend it wisely, so if you have two cents spend them here!”
“I've been been a customer at Element Vape for several years now. They are a great company with awesome customer service. They may not have a telephone number to reach them, but you can contact them through email and they will get back to you!
Recently, I ordered a tank from them and it was manufactured incorrectly after I opened it and was getting it ready for use I noticed something wrong with the tank. I emailed them at 1AM eastern time with my description and photos. By 12 AM the next day I got a response back on instructions to follow to get my refund.
Element Vape customer service was very responsive and helpful. You can trust them 100% and I highly recommend Element Vape!”
“Shipping was fast, but they forgot to put my juice in the package, messaged them; within 1 hour, they had sent me another one. Took almost a week to get here, and it has the same consistency as water, also tastes kind of weird. The problem with the juice could've been USPS, or brand.”
“Been a customer for a few years. I usually pick companies to work with the use technology to ENHANCE customer service, not replace it. Element Vape has nailed it. A small thing like ordering the wrong item was handled expertly. My questions were answered before I even knew what they were and my refund was promptly on its way.
Good business practice and I look forward to the next big sale!
gary”
“Great company, great products at some of the best prices, today I got my order and noticed 1 of my 3 bottles of juice I ordered was wrong, easy mistake to make, it was the right brand I ordered just slightly wrong flavor, so I send them a email with a couple pics to explain what happened and in less then 1 hour I received a apology email with a new tracking code for the bottle I was wanting, they was very nice and professional, I offered to send the wrong bottle back and they told me to keep it, I’ve purchase form element Vape for a couple years now and will definitely continue due to their great customer service and very competitive prices!”
“I’ve been purchasing from EV for awhile now. They have the best selection/prices and shipping has always been great. I recently had an issue where the wrong item was shipped. After verifying with EV that they did indeed ship the wrong item, they quickly sent out the replacement. I’ll continue to spend my money here and it’s nice to know it’s being spent with a company that values customer service.”
“Was sold a faulty device that lasted a week after the 30 day return policy. They said that they were unable to help in any way. Would be nice for the retailer to verify that they are selling products that don't fall apart right outside of their return window. Looks like they got their money so they are happy.”
“I've been a client of Element Vape for over a year+(I think) and every monthly delivery arrives swiftly. All products ordered are present and in perfectly sealed condition. I truly appreciate the efforts of Element Vape to respond whenever I have a question or concern regarding an order I'm trying to place or any issues I'm having with the website. They always reply within 12 hours or less. I've relied on this company ever since I became unable to visit my local vape shop. Thank you so much for filling every order promptly and completely. I highly recommend Element Vape to all customers still able to order vape supplies. I also suggest that you order larger quantities that you would normally pay for. Thank you Element Vape!”
