“Zero customer support. Will take your money and not deliver. Will not offer a resolution in anyway. Does not disclose changes to policies.
Don't do it, unless you have payment protection. Actually, don't do it. Give someone else your money, at least you'll get what you ordered.
Never got my stuff, so the questions below are irrelevant.”
“Unfortunately I have to give one star to even submit this review. They have decided to use a shipper than has no ability to track and may or may not actually deliver things. There are so many complaints and worse, they don't take any responsibility. They won't refund or help even though they are very aware that customers are no longer receiving products. This is fraud.”
“Ordered April 9th. Usps being stupid and can’t find it. This isn’t element vapes fault but I reached out to them for help or guidance in what to do and they sent me a canned email that didn’t help me at all. I’m sure they have a lot going on but at the same time it would have been nice to actually get some help. Now I’m out $136 and neither Element Vape or USPS are willing to respond.
Now it’s May 3rd. They refuse to give me a refund even though USPS located the package and is sending it back. They told me to wait 14 business days and I did. They still won’t refund me until USPS gets it back to them. I never got the order... why do I have to wait for usps to get it all the way back to them before I can get the money back that I spent on their products?? Emailed multiple times and customer service just gives me generic canned responses telling me to wait. They won’t even talk to you like a human. They don’t even sign off on their emails with a name or offer any sort of communication. Never ordering from them again and I hope this review helps others to decide to stop giving them money as well.”
“Terrible shipping. They use some unknown shipping company, probably owned by them. almost 10 days now and hasn't left California. This is 2021, yes? My amazon still arrives on time, as does everything from every other company, but they don't use some unknown shipping company.”
“This company is horrible. You pay for an order and then they completely disregard you once it's paid for. My order has been lost for at LEAST 2 weeks, and when you try to reach out to them, they send shitty, condescending canned responses and refuse to refund for a product that NEVER ARRIVED. Buyer beware.”
“They'll take your money, charge a premium for delivery, and absolve themselves from all responsibility. That's not legal, and they don't care.
No disclosures or communications.
Buyer beware.”
“This company is terrible compared to all the customer service driven commerce available these days.
They don’t even have a phone number which is a perfect indicator of how much they care about their customers.
Exported my shipment to another garbage company, sidestepped responsibility, shipment still lost in transit with zero answers.
Never again will I take my business here”
“Be very careful before purchasing from this site, they sell defective products and when you click on discounted items, the price increases and no refunds.”
“I purchased a GeekVape Tank (was supposed to be a ZEUS). Customer service was very responsive but would not help when I received a defective product. First, they sent me the wrong product and they said the product line changed (but did not update their listing). Then the tank was just spewing juice. They just sent me ways to fix it which I had already tried. So, if your product is broken they will not let you return it. Quite disappointing.”
“I WILL NOT EVER SHOP HERE AGAIN THEY SEND YOU A PRODUCT THAT DONT CHARGE AND WONT HOLD A CHARGE AND NOW THEY WONT RETURN THE ITEM OR SWAP IT OUT FOR A PRODUCT THAT ACTUALLY WORKS DO NOT RECOMEND THEM THEY PRETTY MUCH STOLE 20 BUCKS FROM ME THEY CUSTOMER SERVICE IS THE WORST I CANT BELIEVE HOW A DISABLED WOMEN THAT HAD NO MONEY HAS BEEN TREATED DONT BUT FROM HERE DONT BUY AND BATTERYS THEY WONT HELP YOU THEU WONT I WAS CRYING OVER THIS AND THEY DID NOTHI G CANT BELIEVE THIS”
“I’ve never dealt with a company that has straight up lied and from the reviews I see I’m not alone in feeling this way. They claim I returned to them empty boxes. I sent pics to them and then paid for FedEx to return items. BIG LIARS. What are you supposed to do take a video of you boxing up the items at the FedEx store to vouch you returned the items. With all the online shopping happening these days you would think they would be honest”
“This company makes the customers pay shipping, however, does not ship according to the specifics that the customer must pay for. Items from this site are not designed to sit in an unsanitary postal office for weeks at a time, they will become damaged. This company refuses, however, to refund a simple shipping cost when this occurs and blame the changes due to covid. There has been ample time for businesses such as the post office to adapt to changes due to covid, a year or more, and I have not seen any other company still blaming covid for slow shipping. Likewise, companies such as Amazon will refund the shipping cost to their customers when it is behind, without the customer even having to reach out. Clearly this company is about to go out of business, and must not care, hence they have had to lower their prices on everything. With the exceedingly poor customer service and many competitors willing to take their unhappy customers off of their hands, you would think this company would have a high priority on exceptional customer service excellence. This is most definately not the case, and very contrary. I would not recomend even a coil from this company, let alone eliquid unless you are ok with a bottle of it being held hostage for a few weeks in an unsanitary post office in California, may or may not be safe to use by the time it arrives to you, regardless if you live in California or not.”
“I made an internet purchase of two vaporesso starter kits and 1 vial of nicotine juice. Order arrived in 4 days via USPS in an undamaged envelope. When I opened only 1 starter kit and i vial of juice were there. I immediately tried to contact customer service but had to do via internet because they have no telephone support.
I filled out their affidavit and tried to send them required photo of enclosed shipping invoice and a photo of the items and stated that I was not looking for money back just wanted the missing item( Vaporesso Swag Starter Kit.
After three more e-mails they have stated that they have not received my photos. I use my phone for pictures and my email application is on my desktop. When I requested a direct email address, so I could send them from my phone they would not provide it.
I am 69 years old and am not great in this new digital world but that should be a requirement for me to receive what I paid for. So as it stands now I am out the $39.99 i paid for a product I did not receive.”
“Been a customer for a little while spent lots of money with this company. Got a salt nic vape that didn't work. they told me I needed to upload a video showing how it doesn't work. Wasn't asking for a refund just a replacement. Will not be ordering from them ever again”
“I WISH I COULD NOT LEAVE ANY STARS .FIRST TIME SHOPPER.DON'T WASTE YOUR MONEY!! THEY SENT WRONG ITEM .NO REFFUND BLAMED IT ON ME.SO I AM OUT OF THE MONEY AND NO USE FOR THE ITEM.”
“Horrible return policy. No need for the item they sent because bought the wrong item. First they said the warranty was voided now they say it’s due to sanitary reasons just keep giving the go around with these people never will ever put my hard earn dollars in a company that does not now what the meaning of customer service is.”
“Have been a repeat customer of element vape for over a year now. There web sight is clear and easy to navigate, always have the most current hardware and equipment plus also have the older equipment and vape stuff that can be harder to find locally. The prices are fair and the sales are always great. Ive recently had an issue where I was sent the wrong juice ( “ice” menthol version ) I emailed the customer service and let them know what happened, they requested a photo of all items which was ordered on that invoice plus a picture of the paper receipt sent in the package, and even though I opened the juice and didn’t realize it was incorrect from what I ordered they still accepted fault, apologized and sent out correct juice all within a days period. Very satisfied with that, more then I can explain. I live in Alaska and even the “standard” shipping comes very quickly. I always opt to shop locally when I can but it’s very hard not to shop with element vape. I 110% recommend element vape for all vaping needs you will not be disappointed! Thanks element vape”
“If I could give zero stars, I would, but unfortunately that is not an option. My significant other attempted to order some COILS ONLY from this company for me, and have them shipped to me, since we are currently living states apart. First, the company asked for the last four of his social. Then, when he provided that, they asked for him to upload his photo ID. Then, when he provided that, they asked for mine. Then, when we complied with THAT request, they said the photo on the ID was blurry and to resend. Please note that while my photo was a little blurry my name, address and date of birth were clearly visible and matched the shipping name and address exactly. Also note: we are both well over legal age, by more than a decade. The copies of both ID's were legible enough to satisfy any inquiry by law enforcement agencies, and not even for nicotine products? It's ridiculous!! Why does my photo need to be clear?? What do they have to compare it to? What's next? I need to take a webcam photo holding it up next to my face? These continually escalating requests are well beyond what is reasonable. We have canceled our order and advised them that these reviews would be forthcoming. DO NOT BUY FROM ELEMENTVAPE, unless you want to be similarly harassed.”
