“I have often received slightly damaged or poorly packed items, but the RMA process is only mildly annoying. I had ordered more coils that I came to find out were DOA from a previous order. I had already decided to return them before they arrived. It took 17 days, during which time support pasted generic messages and continued to place blame on USPS. It wasn't until I threatened contacting my credit card company that anything was done to locate my package. During the last week of waiting for my delivery, I placed an order with another shop. Not only did I get a much better price, they arrived before this order. I returned the items using the exact shipping method they arrived to test how much USPS was really at fault. Ironically, they were shipped out on 12/23 and arrived on 12/29. In case you don't know, Christmas was 12/25 and 12/27 was a Sunday. This was my last order here.”
“As with the Christmas rush and caotic shipping overload they understandably shipped me the wrong item. Within 4 days the right one showed up in the mail. THAT WAS FAST !! This Nano two post tank rocks. I am old so building coils on allot of these gadgets out here can be a bare. This one is thee easiest build I have ever done. I have the old man shakes, arthritus, bad vision and got through the build in 15 minutes. Got it right the first time, no do overs.”
“Understandably with the Christmas rush overload of work and shipping they sent me the wrong model. In rapid succession they mailed out the right one expediently and where a pleasure to do business with. The The single coil Nano Engine is a terrific RTA.
The installing of a coil can be done even if your old, have parkinsons shakes, arthritus and bad vision, you still can rebuild this tank. Best tank for us older dudes for sure.”
“I have ordered from this company many times and they are always fast and friendly... I recently forgot my order number and due to being tired put in the wrong email, they found my order very fast and advised my shipping.. I am grateful for such amazing ppl who work hard for this company.. I will be ordering again!! Thank you guys for your hard work!!!”
“Ordered some replacement pods because my kids broke them. Wasn’t expecting them soon since it was the holidays but it came in only after two days. Lot of great deals and great flavors of juices. Extremely satisfied and will be buying from Element Vape from now on.”
“Absolutely amazing customer service. The response time was IMMEDIATE. There was an issue with my order (which surprisingly shipped during the holidays, wow!), and they rectified it IMMEDIATELY.
No issues with them at all.”
“horrible company to deal with. unit failed right out of the box and they refuse to replace it-they offer 10$ credit towards my next purchase. since i will never do business again with this company the 10$ credit is worthless. now watch all the fake positive reviews to follow. instead of trying the jerry-rig the ratings, you should take that energy and better your company.”
“I had made several purchases from this shop with no problems and then one of my orders came with an item missing, its the kind of thing that noone wants to deal with when shopping online because chances are high that the experience can be negative. I can say for sure this is not one of those businesses, the process for fixing the situation was quick and easy and these guys deserve to be recognized for the great customer service. This is now the only place I go for supplies and highly recommend them to everyone. They also have the fastest shipping and high quality items.”
“Very fast customer service response. I received a smok scar p3 instead of scar p5 that I ordered. I dont mind the p3 so I didn't send it back for the right item and element gave me a store credit for the trouble. Shipping was fast considering the time of year and the customer service was very helpful.”
“I ordered Pachamama Nic salt, it arrived a dark orange color, clearly it was not stored properly and was old. Harsh! I sent EV pics, and they used every excuse in the book, not to replace or refund.
Never again!”
“My experience was amazing. I took advantage of a holiday sale and got a great deal on the exact devices and accesories that my girlfriend and I wanted for christmas. Paid for ground shipping and my order was sent out through Fedex 2 day air. When my package arived, although everything else was perfect, 1 item was left out during packing. I sent an email about it to customer service friday night and by saturday morning they had it sorted out and sent my missing item. Great service, great pricing, and overall perfect company.
Element Vape will be my top choice for vaping products from now on.”
“Elemental Vape has always been a go to for me for juice and equipment. They have amazing customer service and that counts a lot when making an online purchase. Highly recommend!”
“thay sent me the wrong mod,the mod thay sent me was haft the price of the one i orderd. now thay wont me to fix there mess up, and have no fath in them doing what thay say thay will.”
“The pricing on this site is great you can find some just as good though, but to build a new kit or to get one I would recommend this site. The delivery was fast and free because my order was over $75 and in the US, I had my order in a week from the order date. However it was missing the juice, and they sent a different kind of wire then I ordered Ni80 instead of kanthal A1. But when I contacted them they got back to me within 24 hours, and made it no hassle to get the juice I paid for. I didn't really care about the wire as it's still a good kind, but this could irritate someone who needed kanthal A1 for some reason.
Over all they where quick to ship and help, the prices are beater then most and as good as few others. I'll will be ordering from them more, as this will help me and my family "trash the ash" like they say.”
“I was sent the wrong juice by mistake, and when I contacted customer service and sent them a picture, they sent out the correct replacement and I got it 5 days after the first delivery (I live across the country from them so that's to be expected). Customer service was very kind and took care of the problem immediately, the same day. They were happy to help solve the problem and they did! Thanks EV!”
“Made an order and an item in that order was unavailable so they sent me an email to let me know it was soon after I placed my order and then they were able to find said item and confirm it with me the same day, very good customer service and very polite, I've order stuff from here before and I will continue to do so.”
