“Great customer service, fantastic deals, fast (and usually free) shipping. If your ok waiting a couple days for your vape liquid/equipment to get here, this is the place to order it. This website isy favorite one-stop shop, and I will order again.”
“First time ordering online and it was a disaster. Ordered the Smok alike kit, they sent me a cheaper version than what I ordered. Customer service is short at best, definitely not about making a customer happy or making right of their wrongs. Did end up getting refund approved but also lost my shipping costs which is ridiculous seeing as it was their screw up. Will NEVER order from this company again! Spend the few extra few bucks and go to your local vape shop!!!!”
“This company is hands down the best I've dealt with in a long time they were very professional they cater to my every need and responded each email quickly I placed my order on September 7th 2020 and I received it today September 9th 2020 I am very pleased with their service”
“Great service!! Had a little bit of an issue with the product I received and my email was answered within minutes. They were kind and responsive. They immediately made things right and I will continue to order from them weekly! Thanks.”
“The service has been excellent and the product is the best yet that I have tried. You have a great company and I will be staying with you. Thank you. K H”
“Has always been a pleasant experience I ordered three of one juice and got two and then one by the same company but the wrong flavor they let me keep the one that they gave me wrong plus they're sending me a new one.”
“Ripped off twice on 2 defective devices .I got the choice of store credit or refund minus $8 shipping. I wanted the Eleaf istick mini 10v mod for 17.99 and took the store credit and $8 loss thinking what are the odds of getting another bad one and I orderd a different color. Answer 100% defective. 2 of the same devices that don't fire isn't a coincidence. Now I'm out $16 in shipping. The hassle. 2 trips to the post office and I got nothing but a email that told me Element Vape isn't responsible for defective products from other companies. All they sell is products from other companies so who is responsible Element Vape?? I didn't purchase the 2 p.o.s from Eleaf .Its your company selling defective products and not making good is bad business and from what I been seeing you wont be around long. I see you been bad on the BBB website .I'm going there also. I never been ripped off like this by any other company. They need looked into by more than the BBB.”
“Extremely amazing customer service. Ordered multiple times. Yesterday my order was missing 2 of the juices but within about 2 hours everything was resolved. Extremely happy with the support and service. They got the items shipped out today. Would recommend elementvape to anyone looking to save money and time.”
“For my past 2 orders, something has been missing from my order. However upon contacting customer service and providing all requested information. They had the remainder of my orders shipped and delivered in a matter of days. I have been shopping through Element Vape for about 3 years now. I wouldn't change services for the world.”
“Great customer service!!
I ordered $272 worth of stuff from Element and it shipped within 12 hours of ordering it. I happened to miss a big sale by 1 day. I emailed them explaining this and they went ahead and gave me store credit for what I would of saved.
Number 1 vape supply company out there!!”
“Very professional organization with good customer service. This is my new go-to vape shop since most of the store fronts have closed and my previous on-line vape shop doesn't seem to have anything in-stock.”
“I highly recommend element vape. Best selection and excellent customer service! I recently received the wrong MG bottle by accident and they replied back to me within 30 mins. They already shipped my replacement! Happy customer here”
“Element vape is incredible. Their customer service is top notch! I recently received the wrong mg bottle by accident and they immediately got back to me. Already shipped my replacement! No complaints here. I highly recommend”
“I buy from ElementVape all the time, everything always goes smoothly. Their customer service is extremely friendly and helpful as well. Happy customer!”
“Oops, forgot my juice in an order. Contacted EV and it was taken care of promptly. First time ordering from here as my main supplier went out of business, and I do appreciate the fast response I got to resolve the issue. Thank you!”
“Ordered a new vape and extra coils. Elementvape sent the wrong coils but were very fast to correct the issue and sent the correct ones and let me keep the wrong ones. Luckily my buddy can use them. Also love the shipping time. Cali to Florida in about 3 days.”
