“Terrible customer service, lies about shipping, forces you to pay for priority shipping and they don't even ship priority, shipping takes over a week to arrive for """priority shipping""" that you are forced to pay for.”
“I submitted a claim stating that a product did not arrive in my shipment. The customer service representative promptly responded and provided a solution that I could not support. They responded with a second solution that allowed me to fill out paperwork to claim the missing product. They then took care of the issue by providing me with a store credit for the item, as I had requested. I am very very pleased with the speed and quality of their solution.”
“I have ordered from many vape shops and Element Vape is the absolute best! From start to finish they were far above any I have used. Also far me... I’m usually ordering when I’m low or almost out of juice or pods so shipping is really top priority. From the time I order it’s usually just two days and at most three ( I live in Mississippi ) I hardly ever write reviews but I really felt like EV deserves the recognition !!!”
“Absolute A+ product line
Absolute A+ delivery time
Absolute A+ customer service
Absolute A+ return policy / helping me through replacement
I wrote a long story about how i received the wrong products in 3 of 20 vape bottles, informed E.V., and received fantastic, easy & understanding help from E.V. to get it fixed.
Instead of typing it all out again on my phone, I will write this:
ELEMENT VAPE is the only brand name vape store. Nothing else compares.”
“They were very helpful when I needed to return some items for both refunds and store credit. It was a very smooth process and they were very helpful.”
“Do not buy from these people! I bought a vape kit from them and it didn't work. I tried sending it back, but they refuse to send me a working product and refuse to refund me my money after I spent $150 and their customer service is terrible. I have been dealing with this for a month now.”
“Do not buy from these people! I bought a vape kit from them and it didn't work. I tried to send it back, but they refuse to send me a working product or refund me my money after I spent $150. Their customer service is terrible. I have been dealing with this for a month now.”
“I have ordered from this place two times, and both times have had the incorrect item delivered to me. Their "customer service" department is a joke, and getting the item replaced or the issue corrected is such a drawn out, miserable process, that it's not even worth it. Instead of presenting a solution that makes sense for their business and for their customer, they refuse to accept responsibility and make the situation right. The first order that was wrong, I get it, we're all human. I didn't even let the company know (my fault), but two orders in a row??? Makes you question their inventory, their processes, and their leadership.”
“I ordered an expensive to me RTA, and parts got left out of shipping. Meh, that sucks! But I contacted customer service and they are shipping them out right away and they were very nice and helpful about it. I have had many 5 star experiences and not left a review, but it's honestly to me almost more about the company that saves you from leaving a one star review, and makes it a 4 star experience. Everyone makes mistakes, it happens, but what you do when you do make a mistake really counts for allot in my book.”
“Well their customer service is pretty spot on they’re quick to respond... but I got denied my purchase because they can’t possibly believe I’m 22 I sent a picture of my id by itself and a picture of me holding it... as they specified but they denied my purchase... I’ll leave a picture of what they asked for but I’m blurring everything but my date of birth and my name...”
“Element Vape has been my go to for the last 6-7 months. Mods, tanks and some juice. Had a recent order where I just ordered one Vaperesso Gen S mod. It came with a loose 510 plate. Their policy on returns is AWFUL. Cannot trust this company to do the right thing when a faulty product is sent out to the customer.
I requested a swap of devices since it was broken from the minute I opened it. Nope, they had me go through the ringer of PROVING it was broken.Once they were satisfied with the proof, they sent a paid label to ship it back. Awesome that's what you should do.
Here's where they messed up and lost a customer for good. I ordered another one from them thinking they will refund the entire amount of the previous order. That's not what happened. They took the $8.00 shipping right off the top and basically gave me the finger. I got the new mod and it works great.... BUT it cost me $16.00 to get less than a 1lb item to me.
Their customer service will just script you when you have a true issue and drop all correspondence once you bring up how BAD their return policy is on shipping. Toss away a customer over $8.00!!!! Vape Royalty, Vape Wild, Giant Vapes and MVS are all MUCH better options. Stay away! Especially for hardware.
YOU EAT THE LOSS AND NOT THEM.”
“They do not actually listen to your complaints, I tell them I threw away the defective goods and want them to change a misleading picture on the website. They send me an email on how to return defective goods. I have been a customer here for many years, for them to not even READ a COMPLAINT from LOYAL CUSTOMER. They can seriously do without this customers business. Thanks.”
“Best place ever. Always fresh, SEALED bottles, fast and free shipping with $50 or so purchase, I ordered Friday and my order will be here Tuesday in B.F.E. Oklahoma. I ordered 3 clearance vape kits and 4 bottles of my fave Sad Boy cookies for a lil over $100.”
“my only complaint is their shipping. Minimum shipping is $8 and still you lucky if your shipment delivered one week later! When I shop other store and pay half of that money, I received my package in 3 or 4 days!”
“I ordered a Geekvape Aegis Legend 200w Limited Edition kit (Xmas Red & Gold) from Elementvape and payed nearly $90 for it as they are the only site that still has that very rare color still in July 2020. Somehow, I recieved someone else's order entirely.
I sent pictures and the proof they requested to their support team, and within 2 days they shipped out a full replacement.
So even though there was an issue with my order, the way they handled it definitely earns them 5 stars. Instead of blame the customer or refuse to help, they issued me a replacement immediately and were very polite and responded almost immediately to every email. I was very pleasantly surprised.
To others who may have had issues with packages being lost by USPS, giving bad ratings to EV, I say this - when that happens, it falls on USPS to replace the package contents which unfortunately is always a run around. A company may only be making a dollar or so on a bottle of e liquid - so for them to replace your entire order And cover shipping due to something that is entirely not their fault, it would bankrupt them in the long run. If a company has a good relationship with USPS and knows they will cover the lost package, they may just send you the replacement before USPS fulfills their end of things, but that is the ideal scenario and not always the case.
It sucks as the customer when that happens, but you cannot really blame a company for a mistake that was made entirely by the shipping provider.
I can only speak to my experience with EV which was excellent, they have definitely earned my future business.”
