“Poor customer service and high prices. Sent a picture of my driver’s license to verify age and was told that wasn’t enough. Glad it didn’t work out with these clowns, better prices and people that actually want to earn your business. They don’t have a phone number which is very concerning”
“I’ve ordered several Mods and juice from Element Vape. I am ready to buy 2 more kits. On my last order I ordered the wrong size batteries. I contacted them about a month ago I’m an attempt to swap them for smaller ones when I ordered 2 more kits. A week went by, no response. To this very moment I’ve yet to hear anything from them. They are Very helpful and have great customer service UNLESS you have something to swap or return, then you seem to be on your own. Well that doesn’t really work for me. I believe customer service is a big selling point of any business and this one doesn’t seem to care much after they get your money. I guess return business isn’t a big goal. I guess I will absorb the cost of these 4 batteries and take my business elsewhere. Very disappointing...”
“After a few glitches I received my order and I’m very satisfied with the products. Bc of the glitches I got to see how EV customer service reacts first hand. They responded within hours of my panic emails, which I appreciated! It appears to me that EV has very strict polices and procedures, some over the top! Because of customer service I will order again.”
“I wanted to like this place
I wanted to like this place. I ordered 3 box mods. One was DOA. They ask for a video of the DOA device and drag out the exchange policy.
If you buy something broken you won't be able to rerun it Beware.”
“I wanted to like this place
I wanted to like this place. I ordered 3 box mods. One was DOA. They ask for a video of the DOA device and drag out the exchange policy.
If you buy something broken you won't be able to rerun it Beware.”
“They have fast shipping and I had an issue with one of the products being wrong but after a brief Email with the company it was corrected. It’s very hard to find an honest company nowadays so in my opinion they are great !”
“The best online shopping experience ever. I order about 80 dollars a month. Best customer service ever. Products are top notch, shipping is excellent. Wouldn't dream of going elsewhere, even if they're out of stock, I'd rather wait for them then go elsewhere. EV definitely has a life long customer with me. Keep up the great work. I truly appreciate it and recommend them to all.”
“Great! Bigger order, everything was shipped out promptly within 24h, and better yet, everything in the order was exactly what I wanted!
Very happy about this experience.”
“They sold me a Lost Vape where the battery expanded after 1 month and almost exploded. They only warranty within 30 days. DO NOT BUY IF YOU VALUE YOUR HEALTH”
“I like to shop online and was having difficulty finding replacement coils that led to purchase another type of vape. I ran into Element Vape online and found the SMOK Helmet-CLP Replacement Coils I needed. The Element Vape Support team reached out, notifying me that the product was in the store because I wanted to cancel the order and not receive the purchase due to the COVID and news of China. I proceeded to make the purchase and received the SMOK Helmet-CLP Replacement Coils within 3 days. Thank you team for your support.”
“I have been ordering from element vape since may 2019. I order my juices and replacement parts for my mod (which i also ordered from EV) monthly, and I have never had a problem. Sometimes my flavors go out of stock but never for long and there's always a good recommendation for alternatives. The website itself is very organized and easy to find what you're searching for. The points system is nice and the shipping is always accurate or even early for me. Love shopping here. I'd highly recommend it to anyone. I've tried a couple other places online but none chalk up to EVs reliability and prompt delivery. No comparison. These guys are great, shop here. Thanks EV!”
“Poor customer service. I purchased several products including coils, which is the primary reason why i bought everything. They shipped all my products excluding the coils. They did not notify me that this product was not shipped. Refunded me however I still paid the shipping. I would not have ordered had i known they weren't gonna send my coils. Sent two emails with no follow up. Will not be buying from here anymore.”
“Best customer service I have seen in a long time. Ordered on the 3rd and received product on the 7th just as they promised.
Will order from them again!!!
Bob”
“Absolutely Zero customer service.. they will not respond to my emails. Please don't buy anything from them. I'd rather do without then ever give them any of my money ever again.”
“They never sent my complete order and will not answer any of my emails. There is no way to contact them except thru email so when I discovered stuff missing from my order I immediately emailed them to let them know and hopefully rectify the situation. Unfortunately they have never once answered me back and I've messaged them around a dozen times at least. So they really don't care about you at all unless it's to spam you with advertising, that's the only time you'll hear from them. Oh well live and learn but they will never get any business from me or anyone I know ever again... They truly do SUCK!!!”
