“Lame de qualité, extrêmement affûtée, elle coupe comme un charme. C'est un super outil à avoir pour de l'émondage à la maison, et même pour les professionnels. L'étui est également bien conçu, très pratique et solide. Livraison rapide, tout s'est déroulé rondement. Excellent achat, merci!”
“had stihl products for a long time had no real problems with them till i bought a new chainsaw 250s worked good for a short time then it has been nothing but problems with it have had in the shop 4/5 times same problem have been waiting on parts for at least 3 weeks a simple diaphram have been told will be in midweek and now have been told they have lost some parts and have to reorder it not sure when will be in it has been almost 3 weeks so this will be the last stihl product for me for the poor service like the product but needed working no good on the shelf waiting on parts”
Hello Charles,
Thank you for your review.
We are sorry to hear you’re unsatisfied with our product and service.
Due to supply chain issues the current availability of many parts has been set back, but we are working diligently to bring supply back to previous norms.
You may have better luck trying another STIHL dealer in your area to see if they have the part on hand.
You can find local STIHL dealers here: www.stihldealers.ca
“Bought the Stihl 800 leaf blower never ran right out of the box Had in shop four times customer service and tech line and warranty or a joke warranty is nonexistent Just get the runaround from customer service and tech line bought in the fall now it’s March in shop torn apart waiting on tech support or parts. Don’t know don’t care not running will not buy another Stihl have 460 and 034 chainsaws and grass whip so disappointed and Stihl selling them all”
“I have had a Kombi System with attachments that help me do things around my yard for years. Here in Winnipeg Mb. Canada we deal with ice on the road and backlanes in the spring. When the melt begins water pools on the backlanes and one must manually chip ice to form a trench for the water to flow toward the storm drain. If I had an ice chipping attachment that I could use on my Kombi it would make life easier. It only has to chip a trench 2 inces wide and if there was a way to also adjust the depth of the cut to prevent chipping the concrete surface I would be happy. Looking forward to the new Stihl Ice Trenching attachment. Thanks Tom.”
Hello Tom,
Thank you for taking the time to leave us a review.
We are glad you enjoy using our Kombi System!
We are constantly innovating our products and appreciate your feedback.
Thanks,
STIHL Canada
“I bought a styhl br700. The throttle handle broke well with in the year warranted. Styhl’s warranty expires once I the unit is paid for. Over the years I’ve sent 10’s of thousand’s on styhl equipment and not once in ten years have they ever covered anything that has gone wrong. Let’s just say this was the straw that broke the camels back. You will never see another nickel from me.”
“I am a sculptor artist, and writing here to express my disappointment with the battery chainsaw MSA 200C that I purchased from Stihl company's Newmarket branch a year ago. After barely using it, I noticed a strange hole, which looked like a burning spot, and a crack underneath the chainsaw. I also observed that the chainsaw was leaking lots of oil.
Upon noticing these issues, I immediately contacted the Newmarket Stihl branch to have the chainsaw replaced. However, I was informed that they could only fix the oil leakage problem, and no mention was made of addressing the burning spot and crack under the chainsaw.
This is unacceptable, especially considering the fact that the chainsaw was defective when I first received it. I am extremely disappointed with Stihl's customer service.
Furthermore, the chainsaw generates an excessive amount of oil when I work with, which is unusual and has not been addressed by the Stihl team. This issue has made it difficult for me to use the chainsaw effectively and cover my sculpture with the oil during the work.”
“So bought a ms271 in 2019, and from and one it had running issues, after 2 carburetor changes still the product is unreliable and a waste of money. I bought stihl because they were a good name and like most products today they turn out to be a great disappointment. I have moved on from stihl and have reliable saw now that have better warranties and craftmanship. Sorry Stihl, I tried but you products are not up to the quality they used to be.”
“Great quality, availability could be easier as it is only sold at certain places, pricing needs to be watched as certain competitors provide good quality too, innovative products.”
“This is THE BEST mower by far. Quiet and powerful. Battery lasts a long time. I’ve had two other brands in the past, and they’re junk. I am very pleased!”
“Delivery of product was good and in top condition, the only thing is no paperwork was inside so I had to phone for a ( paper bill copy to get a reimbursement back from my company) but other than that perfect, great product! Thank you”
Hi Mark,
We are happy to hear that you were able to get the paperwork you needed and that you enjoy the quality of our product.
Thank you for taking the time to provide feedback!
“I've had limited interaction with STIHL Canada, as I initially acquired a BGA 57 electric leaf blower through a credit card reward program. STHIL leverages a network of dealers and provides a product certificate to be redeemed at a nearby dealer. This process was effortless. The certificate arrived promptly, the dealer was knowledgeable, had product in stock, executed the transaction without difficulty and registered my blower with STIHL. STIHL followed up with registration acknowledgment.
I wanted to purchase an electric lawn mower, but the product was out of stock for most of the summer. The STIHL dealers I contacted indicated supply chain issues (pandemic, war in Ukraine) were impacting the manufacturing process. When the mowers were available, I purchased one directly from STIHL's website. The product shipped within days. STIHL Canada automatically registered my product for warranty purposes and pointed me to a nearby STIHL dealer that would provide service.
I have not had to use STIHL's warranty service (and hope not to!) so I cannot provide comment on how warranty/service issues are resolved.”
Hi Brain,
Thank you for taking the time to leave a review.
We love hearing about your experience so far with STIHL Canada!
It is good to know that you found our processes effortless; it is one of our goals at STIHL.
We appreciate your continued support and sincerely thank you for taking the time to share your experience with us.
Take care,
STIHL Canada
“You're add is very deceiving. Have anyone outside of your company read and see what they think you were selling,and then show them what you received instead. You showed a small one hand chainsaw, and you sent me a battery instead.”
