“I went to rent a car from you today. Everything went great until I had to pay.
You terrible, outdated POS system couldn't read the chip on my card, and I was told that swiping the card wouldn't work, nor do you have a tap option.
You lost an almost $400 sale because your outdated POS system only has one option for card payment.
That is just absolutely pathetic for a company as big as yours to have such inefficient, outdated technology.
Absolutely pathetic. 🤦‍♂️
Location was in Bala Cynwyd, PA. This happened on 7/30/24
The employees were great. This is not a complaint against them, but a complaint about your horrible technology.”
“I have used enterprise many times with good results. Monday July 29 was exception to the rule. I inquired at the closest branch, 12 miles, and was told there was no availability there but the location 20 miles away in North Myrtle beech had a car. I call there and was told there was no car available, I would have to cab a 1 hour drive to Myrtle Beach airport. I booked on line and got reservation 1468368823. Name Nathan Gibson. I forked out $130 cab fare and was en route when I got a call from enterprise saying they did not have a car. I told them I had a confirmation. They said sorry, no car, nothing they could do. No more enterprise for me.”
“Where do I begin! Supposed to pick rental up at 11, they call at.1045, they don’t have a suv for us. Then give us a line that there is recall on wagoners . State that they had to go to a town an hour away pick the car up and then go to airport to have it serviced (a wagoneer). So three hours after we are supposed to have a rental my husband calls for the third time. Oh yeah your rental is here. He gets there, the girl says the person that does all this stuff is on vacation. Husband was nice, ok. They say we will mark you empty so you won’t have to fill up before bringing back. He gets in car, the car is truly empty. He tells the people, he has to wait for it to be filled up. He brings the car home, it smells like a bag of weed, it’s dirty. Ok we can deal with that, and we all got a good buzz (kidding).
Get going down the road realize there is a knick in the windshield so he tries to call local place on hold for thirty minutes . Finally calls 1800 number they document it so we don’t get dinged. Then, we realize the tire back driver side light on air loss, stop to fill air in tire. Get going couple hours loss of air again. We FINaLLy get to where we need to be and go to a store, see a nail in the tire. At this point my husband is so stressed . No one can get us in to fix it right away. We call enterprise they say we can reimburse you if you get it fixed or trade it in at a local enterprise. My husband tells the he has a premium suv, they say they have one at the local airport. He gets there “no sir we don’t have a premium suv for you” now he is calling around trying to find a place to get it fixed. The rental car should be the least of our worries on our family vacation, but it has been the biggest stressor. Very disappointed . We are genuinely nice and patient ppl. This has just been a nightmare . Do better please”
“THE WORST CAR RENTAL PROVIDER"
You get to learn a lot about a business or a company by the way they treat the most vulnerable customers and the minority in our society.
"Yes I'm talking about Enterprise car- rental"
I had a horrible experience using their services, as for the customer service well there just as bad or probably worse. No sense of customer care at all
Took over a month to resolve an issue of their own doing but still had the audacity to take money out of my card credit unbelievable.
Give me a van with an outstanding charger from a previous driver then charge me the admin fees, then forwarded my personal detail to the third party company to come after me for the outstanding penalty chargers.
Seriously "You cannot make this up" unbelievable.
Then radio silence for weeks on end, in the event you manage to get hold of someone at Enterprise car - rental customer services, then it's pass the parcel time.
Because the right hand doesn't know what the left hand is doing.
Then as paying customers we're meant to believe this is the best car rental company in the UK. Wow shocking
I would advise anyone using Enterprise car rent service should exercise quotation and be very careful.
don't let the glits ad fool you.
Shout out to my bank HSBC BANK for helping me get my money back from this scammers .
Enterprise car- rental just in case your company/organisation develops some amnesia a quick reminder.
Just for the record Reference no: 4LSQ69
"You know who I am".
Ps. I got receipts too.
Ps. You ruined my holiday
Date of experience: 05 June 2024”
“THE WORST CAR RENTAL PROVIDER"
You get to learn a lot about a business or a company by the way they treat the most vulnerable customers and the minority in our society.
"Yes I'm talking about Enterprise car- rental"
I had a horrible experience using their services, as for the customer service well there just as bad or probably worse. No sense of customer care at all
Took over a month to resolve an issue of their own doing but still had the audacity to take money out of my card credit unbelievable.
Give me a van with an outstanding charger from a previous driver then charge me the admin fees, then forwarded my personal detail to the third party company to come after me for the outstanding penalty chargers.
Seriously "You cannot make this up" unbelievable.
Then radio silence for weeks on end, in the event you manage to get hold of someone at Enterprise car - rental customer services, then it's pass the parcel time.
Because the right hand doesn't know what the left hand is doing.
Then as paying customers we're meant to believe this is the best car rental company in the UK. Wow shocking
I would advise anyone using Enterprise car rent service should exercise quotation and be very careful.
don't let the glits ad fool you.
Shout out to my bank HSBC BANK for helping me get my money back from this scammers .
Enterprise car- rental just in case your company/organisation develops some amnesia a quick reminder.
Just for the record Reference no: 4LSQ69
"You know who I am".
Ps. I got receipts too.
Ps. You ruined my holiday
Date of experience: 05 June 2024”
“Worst service. Reserved 7 seater from GFK on 27 July, then checked in online 27 July in advance, and 28 July (today) when come to pick up car, the enterprise guy said there are no 7 seater available. What could be worst service than that? I already booked hotel for my family for the tour. Worst experience with enterprise, worst ever total scam”
“Made our reservations a week prior to our trip and had our confirmation email, yet when we went to pick up our vehicle they didn’t have any record of it or a vehicle for us to use. We had to make other arrangements which delayed our trip by several hours.”
“I rented a car at the Denver airport. Right after I left the rental lot the muffler tailpipe dropped off whatever it was bolted to on the undercarriage. It wasn't dragging on the pavement but it was bouncing around when I went over bumps in the road. I thought it was the luggage bouncing around in the back. I noticed what the problem was when I got to the hotel, but it was late. I took it back the next day and exchanged it for another vehicle. But they submitted a damage report and since I was the last to drive it, I ended up having to pay for the repairs. It cost $311. And to add insult to injury $120 of that was a $50 bookkeeping fee and a $70 diagnostic fee. I guess the diagnostic fee was for putting the car up on a hoist.
It wasn't like I was in an accident or anything like that. This was just a defective car. And having a picture of the back end of the car before I rented it doesn't prove anything. The bracket under the car could have been damaged and waiting to break as soon as the next poor soul drove it off the lot. I explained all of this to them but to no avail.
I guess the lesson to be learned from all of this is you need to thoroughly inspect the car yourself before you drive it off the lot. Including getting on the ground and checking out the undercarriage.”
“I rented a car from Pensacola to Houston no problems. got to Houston and rent a car to go back and they're telling me no I need a credit card. No one told me that I needed to have a credit card to come back to Pensacola until I went in there on my reserved day to pick up my car. They left me stranded in Houston. thanks a lot I hope they make it right soon. I have a job to go back to. Will change the review when they make it right”
“First of all, when I rented the vehicle, I initially planned to have it for a full week, but Enterprise put a hold on my bank account, so all of the things I needed to go take care of, I couldn't because my bank account was frozen. They said it would remain until I took the car back--even though I paid for everything right then.
Secondly, the car they gave me to drive sounded like it was going to fall apart! On the highway it made me a nervous wreck! The car was definitely in need of mechanical help. It was not a vehicle I felt safe in at all. For as much as they charge and all the conditions you have to meet in order to rent a vehicle, they need to do better. Their current standard is shameful.”
“I rented a car for a one day one way trip. Turned the car in early next morning and they charged her for two days. She has called numerous time to no avail they still
Haven’t returned her money. It’s been probably 2 months”
“Wasted time and fuel plus time of person dropping me off to rent a pick only to be told could not rent a truck with a debit card no where on agreement does it say must have major credit card. Planned trip for a major event was sadly cancelled thanks to Enterprise Grove city. Will have to think about planning any more trips where I need to rent a vehicle.”
“The line to pick up the car was super long. Like we were waiting for a ride or something. After a long flight the last thing you want to do is wait forever for your rental car.”
“DO NOT GO TO ENTERPRISE IN ALBUQUERQUE NEW MEXICO AT THE LOMAS AND BROADWAY LOCATION. POOR MANAGEMENT, LOUSY COMMUNICATION, DIRTY CARS, IGNORE MY NEEDS, LAUGHED AT MY CONCERN. I WILL NEVER USE ENTERPRISE AGAIN!!”
“Devin has terrible customer service. Denied me an upgrade because they didn’t have the car I reserved. Refused to allow me to speak to his manager. Said they’re not responsible for the cars listed on their site. Funny cause a Premium or Convertible said “call for availability”, not for the mid sized car I reserved. He is definitely not a great fit for the culture of this company as I have been a customer for YEARS and have NEVER been denied an upgrade for a vehicle that wasn’t available. This tells me someone isn’t managing their fleet correctly and he has no interpersonal skills whatsoever!”
“Several weeks ago I had a car accident in the insurance company sent me to Enterprise Rent-A-Car off of Metro parkway in fort Myers for rental car for several days. I live in Cape Coral so when I turn the rental car back in which should have been 100% paid for by the insurance company by all of a sudden get a $7 charge for a toll going across the bridge from fort Myers to Cape Coral where I live. Know anybody that lives in Southwest Florida either Cape Coral or fort Myers we all know that there are no longer attendance on the Cape Coral Bridges you can't stop and pay a $2 toll you either have to have a transponder or Lee county will charge you $5 and now Enterprise Rent-A-Car charges $7 and I just want to let Enterprise Rent-A-Car know that I will never use you again for a rental car in any way shape or form that you think you can rip people off by charging $7 for a $2 toll seen the last of my business”
“I had a confirmed reservation but day of pickup, I received a call explaining that because they could see that I had looked at multiple options and had an out of state drivers license, that I should call back before coming in as it seemed likely that I may not have the required credit to rent the vehicle ?!?! They had never met me, but apparently presumed that I must be some kind of trash!!!! Just the tone of this employee’s voice showed how he wanted me to l is how he was judging me. I had plenty of credit… I had checked into driving a car versus flying and then renting….”
“Reserved a car for my business partner who is 100% disabled. She was told she couldn't get a car. I've reserved vehicles for employees for years the same way. We called to find a solution. Enterprise had no solutions.
My 100% disabled partner had to uber to a hotel. HORRIBLE SERVICE. ENTERPRISE SHOULD BE ASHAMED OF THE WAY THEY TREAT PEOPLE.”
“What happened to Quality Service with Enterprise? What a nightmare! I give a (- 100).
We reserved a vehicle in a small town. No other rental companies around for miles (hrs away). The day of pickup, I was informed that there are no cars available. We called the toll-free number and reserved under a less ethnic name. At the end of the conversation, I asked the agent to confirm that there were vehicles there. She confirmed! She went on to inform that there are plenty of vehicles. I confirmed that I was confused because the site location for pickup had informed us, less than 10 min ago, of no availability and that they could not honor my reservation under my daugher's name. The agent became silent and transferred me to the site. That isn't helpful! Why are you sending me back to the problem? I called back and reached David in St. Louis who tried to help as much as possible. I believe that he understood what was going on, prejudice! David kindly reserved me a vehicle located in the nearest city (Tulsa) which was 1 hr, 45 min away. Great, however how are we to get there? The small city did not have an Uber, Lyft or Taxi service. I had to rent a local Uhaul ($400) to drive to Tulsa (there and back) to pick up the Enterprise or else, we would be stranded. Fast forward, I have been charged $950 for a 1-way rental that is $88 a day (3 days). When calling customer service (4-5 times thus far), comprehension appears to be an issue. I've conversed with csrs over seas a few times as well as USA reps but still no resolution to my request to be escalated. I have been sent in circles. I will "never" use their service again.
Enterprise your service has lost you a 20+ years of loyalty! Corporate should have stepped in an assisted with the non-honoring of the initial reservation, causing the additional challenges to get into a rental.
TTH and TFH”
“I would give the company zero stars if it’s available. Enterprise should be embarrassed for taking advantage of customers in uncontrollable situations. I sat on the phone with different representatives for 4 hours to let them know about the flight cancellation due to Crowdstrike update and Enterprise chose to charge more for one day of using a rental car that I paid less for during an entire week. Be aware that they will take advantage when it’s an opportunity to do so!”
