“I made a reservation over a week ago. I went to pick up my car at the assigned time. I was told they didn't have a car for me. All they could say was I'm sorry. I had to cancel every thing I had planned for two week. I had to miss a family event and visit with my 94 year old aunt. To say I was disappointed is an under statement. Word of mouth will be anything but positive.”
“I made a reservation using Costco travel for a local office. None of the 3 local offices were able to fulfill my reservation due to low inventory yet I was allowed to make a reservation as if they had vehicles available. I only found out when I called to see if my vehicle was ready- not sure they would have bothered notifying me beforehand.”
“No shuttles available for over 45 minutes. Can’t wait to see how much time is wasted trying to actually get the car. Never again Enterprise NEVER AGAIN”
“No one was at the location to open when I had a reservationfornthe morning. This happened to me twice. Now today I decided to give them a third chance. Booked the reservation online. Took a Lyft to get the car. Get there and this smug kid told me they called to tell me they couldn't provide a car. No one called or spoke to me or left me a voice-mail. So I wasted money in 2 lifts and ended up without a rental. NO MORE CHANCES FROM ME”
“They not only lied to secure I wouldn't be charged. But they filed a claim on my insurance. They went behind closed doors and screwed me over.
Hello my name is Evin Jones.
Received a phone call from Texas regional many named Jared July 24, 2024. He contacted me and let me know I am only not at fault, but I will get deposit back and he will handle this situation 👇🏽 to make sure.y insurance isn't being charged either. Returned the vehicle on the 29th of July. And now Jared is not answering. Or returning my calls. Enterprise has filed a claim and went back on their word. This is very shady and scam like a situation that was going to be taken care of and you trust the person to keep their word. Even the contact number given and no responses or call back.
Rented a vehicle June 27th with damages on the Nissan Altima. The customer service provider did mention these damages on the car are notated and I am good to go. I trusted this location and the person who handled my vehicle transaction would be honest.
I declined to have any protection on this car because I am fully covered by insurance.
There was a tiny circular crack at the bottom windshield as I drove off the lot. Not paying it no mind because the provider already assured me damages of this vehicle is notated.
July 23rd I came to the car to see the crack had expanded directly in front of the driver side. I called immediately and asked about the notated crack in the window and let them know this crack has expanded. The woman I spoke to let me know they will contact me back, she will notify the manager. Three hours later I am coming out of my appointment and the crack has now expanded to the middle of the entire windshield. I called them back immediately. Let them know I have not received a phone call back and three hours later it has expanded. I spoke to the previous woman, "the phone call dropped" and I never received a call back, I had to call back twice plus be on hold for a bit before a male picked up. He let me know he can expand a crack and I will be responsible for the crack because I did not pay for the $50/day protection and I am liable.
My confusion and frustration set in because I was told everything was notated, now I am being told it wasn't. I am then calling to receive answers and when I do it's stating you should've spent money on a protection that would be over $1000 then I would be good. Mind you they quoted me $400 is what I will be paying for this notated damage that worker confessed and said will expand with heat, but I am reliable because I shouldn't have trusted this guy who said it's notated nor got into a vehicle with a crack in it because if it expands, then they are going to blame you versus taking responsibility. And by the way we are going to charge $1000+ in protection or come off $400 in damage 😔. Very disheartening.
I requested the manager. The manager let me know if it's 6 inches or less then I'm in the clear. But after that I am responsible. I asked about my insurance and was told we cut out the middle man and just Bill you. Like what's the purpose of me having insurance if you are going to cut them out versus filing a claim with them. Straight confusion and made me feel this is a way to become money hungry as they brought up the protection should've been taken. Even though no damage to the vehicle has been done. Just an expansion of a previous damage that was not my fault. I let the manager know I have photos from the time I picked up the car. To the first call to the store about the expansion to the last call made about the even more expanded crack.
This is frustrating when I trusted this company, the same way they trust me to bring it back safely. I hope I can get this resolved without money coming out of my pocket. They can keep the deposit even though that should be refunded too. I won't be coming back to enterprise because this is truly a mistreatment of a client.
Vehicle: Nissan Altima - White.”
“PLEASE DO NOT RENT a car from this company I got a vehicle from them that wasn't running right when I got it then it quit running,had to get them to bring me another vehicle and they said the first one had water in the tank so now they are wanting me to pay them $4047.79 for whatever a new motor wouldn't cost that much...plus I never put any gas into the vehicle before it quit running from the way it's looks they done this to several people so if you need a vehicle go to another place this place is a big joke....they need to change the name from enterprise to SURPRISE”
“I’ve rented from enterprise quite a few times the latest time in June as I was driving in stop a go traffic when another car hit me from Behind although the accident was not my fault enterprise contacted my car insurance company to make a clam without my permission also sent me a$8.000 bill for the damage on the car I rented EVEN THOUGH I WAS HIT FROM BEHIND AND NOT RESPONSIBLE FOR THR DAMAGE..DONT RENT FROM ENTERPRISE IT WILL ONLY CAUSE YOU A PROBLEM..”
“Enterprise ruined our vacation. Kids are crushed they gave away the first car at 10am told us to return at 7 and couldn't take payment due to their system. If you don't want your vacation destroyed and your kids hearts torn out stay away from this horrible place. I will never go there again. What a worthless bunch of people and company. I will be contacting corporate office.”
“I've been renting from this place for over 10 years and all of a sudden I have to put down a $300 deposit. I made the reservation online and when I got to the store this morning they asked me to provide proof of where I lived through a utility bill. SERIOUSLY?????? What a freaking joke!!!!!
Will never rent from these idiots again.
Signed,
Unhappy customer”
“My son was in a carwreck.His name & vehicle is on my policy. We go to Enterprise to get the rental.They would give him a rental bc the reservation was in my name.Then we get it switched to his name,30mins later.But,they would not accept his debit card or mine.We had to go to a banking institution to open an acct in his name to get a debit card.This has bn approximately 2.5ghrs on the process.Lets look at the shock of the collision & everything associated with it,now unique time restraints regarding a covered insured person & debit card.
This has caused almost as much pain as the collision.
We will not use this company again going forward.”
“I have been renting from this location Piune Ridge Rd Naples Fl for years, since it is very close by my house. I have always had a good experience until the past couple times that I have rented there. Both times I made a reservation online since I am a member. Each time they tried to charge me more than the original agreement was.
The last time that this happened I asked for a manager and a young lady behind the counter said that she was the manager. She refused to resolve the dispute and told me that I was rude because I had asked her to connect me to the district manager. She said that she would not help me any further and that she would put a life long rental ban on me so I could never rent a car from them again. I have reached out twice to management to resolve this matter but they have been very slow to respond.
Anybody that rents from them watch out for the manager Erica Houston, she is mentally ill and should not be in a manager position, extremely unprofessional!!!!!”
“Enterprise:
I walked out to find my ride,
But it’s nowhere in sight,
Enterprise, you’ve gone and hid,
Where did my contract slip?
You promised me a shiny car,
But all I’ve got’s this empty lot,
Now I’m stuck here making calls,
With a thousand apologies, but no resolve.
Enterprise, where’s my car?
You’re ignoring my contract so far,
With a thousand apologies,
But none that set me free.
I just need to get on the road,
But this wait’s getting old,
Enterprise, where’s my car?
Your sorry won’t drive me far.
I’ve been patient, I’ve been kind,
But you’re playing with my time,
Every call’s a broken record,
“Apologies, sir,” but where’s my Ford?
I’m not asking for a lot,
Just the keys to what I’ve got,
But you’re dodging every call,
Leaving me stranded, that’s all.
Enterprise, where’s my car?
You’re ignoring my contract so far,
With a thousand apologies,
But none that set me free.
I just need to get on the road,
But this wait’s getting old,
Enterprise, where’s my car?
Your sorry won’t drive me far.”
“DO NOT BOOK ONLINE!!
Booked online at Waltham Abbey branch as my car broke down and I was in urgent need of a vehicle for a few days. They took my money, £165, and sent me confirmation of my booking. 5 minutes later, I receive a phone call to say that they don't actually have any cars available until the following week! When I expressed my astonishment that they have just taken my money, he just said 'yeah I appreciate that but we've got no cars'. When asked if I can have my money back, they said in 7 - 10 working days!
Now even more short of pocket, I googled the Enfield Branch and called the number so I could actually speak to someone, the man specifically confirmed they had cars available. Receive another confirmation email, then 5 minutes later i get the same call to say they don't have the car. But they can give me an SUV for an extra £10 a day! She said 'well customer services will always say we have cars available', even when they don't! In one day they took £530 from me, and then have to wait up to 10 days for the refund.
Never will I use these again.”
“The customer service is horrible. The associates were rude scheduling the rental, picking the vehicle up and dropping it off. All three encounters were bad. Also, to mention the vehicle was dirty. That specific location appears to be staff with a lot of young and unprofessional people.”
“On Aug 13, 2024, I called for over 90 minutes. No answer. Their hold system would only allow me to be on hold for 2 minutes at a time. Once I realized that, I started calling with 2 phones, every minute. The phone system sends the call to voicemail at the end of 2 minutes where I am informed that the voicemail is not set up, good-bye. Someone finally answered at 510pm (they close at 530pm). They told me there was only 2 of them at the location and they no longer had a car available, but I could call back in the morning. (YES, I had a reservation)
I called back shortly after they opened in the morning (Aug 14, 2024) and was told there was not a car available, but to call back later to check. I asked them to call me when they knew a car would be available. The person agreed to do that. I called back 2 hours later (after no phone call) and a different person answered. I gave them my name and asked if a car was available and explained that I was frustrated about the time with no answer the day before, the phone system and the fact that I had a reservation, but no car. I then asked if I could pick up at any other location in the metro (north Denver) area. They then asked me where. I replied that a location that actually had a car would be nice. I was then told that I needed to provide the location so they could transfer my reservation. I said I did not know which location had a car and they hung up.
I called Enterprise corporate and was told that the reservation had to be moved by the location, that they could not do it. If this was not through an insurance claim from the other person insurance, I would be done with Enterprise altogether.”
“I reserved a car and called customer service to make sure there was a car available and the rep says yes car is ready for you. I go into enterprise office and they said they no cars available. I had to uber over here and then for this, never again!”
“Everything!! I will never rent from Anderson Mill branch. Drew and Macy are the absolute worst!! I returned a vehicle I was renting for about 6 weeks. Enterprise refuses to give back my deposit. The reason I was given was that I couldn’t get my deposit back because I kept extending my rental agreement even though I paid them weekly for the rental. The also charged me 2 additional days even though the vehicle was returned. I have called their 855 number at least once a week to get this handled and still I haven’t even received a call back from the area manager. Never again will I rent from this company again and you can trust I will make sure none of my family and friends rent from them. Terrible!!!!”
“So, this review is based on my experience with Enterprise at the San Jose Airport on 06-27-2024. My complaint was about the rental that I pick-up on my scheduled vehicle request being a SUV/Suburban style 4-door. I had an appointment and timeline that required me to be on time and ready to go. I received my rental and completed the necessary paperwork, signing, etc. and left for my appointment.
While driving to my appointment, I began scanning the vehicle for its cleanliness and found the exterior of the vehicle was dirty with water spots on and around the vehicle. The windows were water spots and specifically the front windshield was unacceptable. Upon my arrival to my appointment, I opened the rear passenger doors and found the back seats were in the down position with dirt debris on the floor mats. I up righted the seats and oh my god, the rear passenger’s seat had all kinds of white debris looking like confetti or bits and pieces of white Styrofoam.
My partner and I had to spend 20-25 minutes to clean and prep the vehicle prior to our client’s arrival. This was unacceptable and we should not have had to do the vehicle maintenance. Whoever the employee was that accepted the vehicle return to your office location prior to my pick-up or being available to rent again FAILED their job to ensure the rental was cleaned thoroughly before allowing the vehicle back to your rental inventory.
To be honest, I really am more disappointed now about the delayed response to my complaint. Since 06-27-24, I have rented vehicles the same location on 07/02, 07/09, 07/11, 07/16, 07/23, 07/30, 08/01, 08/06 and 08/08.
I received an acknowledgment from Enterprise Support on 07-25-2024, which is a month later and only to receive notification that Enterprise received my complaint to be forwarded to their Management Team.
Well, now here we are on 08-13-2024 almost 2 months since my complaint, which has not been handle or addressed with anything in compensation. Enterprise Support and Management Team does nothing the remedy any concerns and/or complaints whether you make a phone or email them specifically. Thus, the reason, I am sharing my complaint via social media to get the word out.”
“I’ve pretty much had it with Enterprise but this location specifically. They let you make a reservation online and then NEVER have any cars, not a single one. What kind of rental car place doesn’t have rental cars? Not an email or phone call to let you know they don’t have anything, refused to get one from another location, just poor business management and customer service all around. And they have three people working there doing what? Don’t waste your time.”
