“I had placed a rental at the highway 80 location and I guess there was an issue with my cards not being able to be read by the chip machine ,
but at the same time I did have 2 different representatives on the phone that could clearly have verified the information that been needed to get the rental done, .
Their machine only does the chip I never had an issue with this before in the past, as time went on, which consisted of about an hour myself when the supervisor kind of had words towards each other and it just was very uncomfortable situation.
When I asked if I could speak to the district manager, his reply was that he was not giving me her personal number. I never asked for a personal number but being that she works in the business field I would think she would have a cell phone number?
So all he did was give me her email address. For me it was approach towards me. It's not hey what's š going on.”
“It's been a while since I felt discriminated against. How easy this process should have been for it being a rental reservation through my insurance and it was not shocked me. Not only my experience I had to pay for a day too even though everything was reserved through my insurance. And I am 6'3 over 400lbs and instead of giving me the Malibu that was within my range and on the property they gave me a Versa. I will definitely be disputing these charges with my insurance but very poor customer service on Enterprise side.”
“I, returned the vehicle and hour earlier, there was about 15 people ahead of me, I've been renting car from the Goldsboro location for years,never had any issues or damages to any vehicle I rented, so I dropped the keys in the Dropbox about 8:15, they said they checked the vehicle in at 7:55 am, how is that possible, I was on the road returning the vehicle at that time, wich is a lie, I called the next morning, they said there was two dents on the passenger side doors front and back, before I dropped the keys in Dropbox I checked that side of the car there was no damage if there was I would have taken photos of the dents, people when u rent a car from the Goldsboro location always take photos of all side of the vehicle before u leave, or they will lie and pin damages on u that u never did, Stay blessed people, God knows what really happened.”
“Having seen their 70% Negative Reviews on TrustPilot, I can understand why I had bad experience with Enterprise. I received an email from Debtist.de demanding Ā£70, on behalf of their client Enterprise Car Hire, claiming that I owed them an unexplained Ā£20, when hiring one of their cars on the Continent some 17 months previously. Enterprise had tried to debit this unexplained Ā£20 from my credit card some 2 months after the rental period. Not surprisingly MasterCard rightly blocked the transaction, citing that it was unauthorised and possibly fraudulent. Without even informing me, Enterprise went directly to this German Gestopo Debt Agency to retrieve this Ā£20, to which this Agency added a Ā£50 Admin fee for good measure. For Enterprise it was very much a ābull in a china shopā - their attempt to debit my credit card failed, they assumed the worst, so they resorted to the mob. As for Debtist.de, they operate a zero tolerance gun to the head policy, and I eventually gave in, only after a week of emails when this Agency finally explained what the Ā£20 was about. Apparently it was the Admin fee for a speeding fine whilst I rented the car. The moral here is if oneās Credit Card fulfils its security checks and obligations on your behalf and blocks unauthorised transactions, then itās YOUR fault and youāre still liable. Thereās a new world order now, chasing debtors costs too much money, you only get ONE chance, miss a payment then the mobsters are called.”
“Waiting for more than an hour just to rent a car I reserved 4 days agoā¦ sigh! Still waiting at the Manteca enterprise Rent-A-Car location. And, this is not the first time. I have given the same feedback before, but Enterprise Rent-A-Car at Manteca, doesnāt seem to care”
“Rented from e enterprise in Madison indiana they call 20 minutes before pickup time to tell me nothing is available after I had it booked for over 3 weeks horrible do not ever rent from them”
“Please donāt NEVER rent a vehicle from them.They wait til you get to the location to tell you you need a credit card to book a luxury vehicle when they website doesnāt say that when booking.Thanks to them we was late getting on the road for the trip.And then the lightskin guy at the Two Notch location tried to get out of pocket but I humbled him very quickly with they unprofessional selfās.”
“Reserved a car a month in advance. Day of pick up, the lady told me I don't have a reservation, the email I had was fraud, and for me to get into the only vehicle she had I needed to bring her $300 CASH! I rented from another location and returned it early. Now they are trying to charge me $10 for tolls the day after I returned it and $10 for a service charge 2 weeks after I returned it! Wtf is this? Just random charges being added just because?”
“Enterprise has the worst customer service.and they took my money for a full day rental that was returned early.still waiting on corporate to reach out to me...Stay away from Enterprise car rental at 8024 Covington hwy lithonia Ga”
“Where do I start? If i could leave zero stars, I would! We rented a car for a trip, when we went to pick up the car were told my husband was on a Do Not Rent List! There was a bill from 2019 ..5 Years Ago!! We weren't even aware of as this is a Corporate account w a Fleet vehicle!!! Obviously a bill is going to get paid! Literally for $139!!! I have spent multiple days calling trying to get resolved... will just rent from another company as this is the WORST CUSTOMER SERVICE I've ever dealth with on all accounts! Was told today I will get a. call back from a manager when one is available... what an absolute Joke!”
“Rented a cargo van so I could move my apartment this week end. When I went in the clerk said he couldnāt find my reservation. Then after much hassle, āoh I found it but I donāt have a van available to you. I can rent you a car .ā Iām 72 , with two hired hands to help and nothing to move my stuff with. Clerk didnāt care , he said ā it wasnāt me who maid the reservation.ā What happened to this once excellent co . ?”
“I really had a bad experience with enterprise a car Rental Arbor Rd., Plymouth area Michigan. There was overcharged my credit card with something. I am not agree about it. They wasnāt clear about it when I try to complain. This seems like no one it was care about it no Manager contact me, when I request they hold my deposit for over three weeks , Iām still waiting for my deposit I rent a car all over United States from other campaigns I never experience or I received that kind of service before so if you wanna listen to me, I do not recommend to deal with enterprise car rental if you want to save your money and time”
“claim reference 78122304
I am writing to express my concern and disappointment regarding a charge of Ā£1,494.95 that was unjustly taken from my account following a non-fault accident on March 22nd.
Despite my insurance provider, Aviva, being involved, this payment should have been charged to the appropriate third parties rather than to me. I have already raised this issue with the Financial Ombudsman, but I would like to give Enterprise the opportunity to resolve this matter directly.
I urgently request that you arrange for an immediate refund of the Ā£1,494.95 to my account. Can you help me to sort this out as quickly as possible?
I have left a review on this below site
https://uk.trustpilot.com/review/www.enterprise.co.uk
If this issue isnāt resolved promptly, Iāll have no choice but to take this matter to all of Enterprise's social media platforms and share my experience publicly.
I look forward to your prompt response.
#EnterpriseRentACar, #NorthamptonBranch, #CustomerService, #RefundRequest #NonFaultAccident, #UnjustCharges, #EnterpriseHelp, #InsuranceIssues, #FinancialOmbudsman, #ResolveThisMatter”
“I have a motability car which had to go into the garage for repair after an accident which was not my fault. So a rented car was arranged for me. The rental car was not like for like, it was so low getting in and out of was a joke.
I left the rental car at the garage where I picked my car up from, BIG MISTAKE!!!
I had Ā£101 taken from my account without my consent! Apparently when the rental car was collected it had a cracked headlight so I was charged the access for repair. I hadnāt damaged that car, so be aware of making sure the rental car is returned in the condition you got it in.
Enterprise will try and charge you for whatever they can get out of you!!!”
“If you wanna be late for a funeral and deal with incompetence rent period but if you would like the car that you reserved on time and professionals to serve, you do not do not do not rent here. This is your warning. They are rude. They are unprofessional. The young lady helped me didn't even get the reservation. Put in the computer when I ask for a print out at time of reservation made. She told me the printer was broke, which was a blatant lie.She just did not know what she was doing when I called corporate to complain that the car was not ready.Corporate said that the reservation was never made, which means she didn't put the reservation in correctly.So to sum up, do not rent from here.This is your warning”
“I have rented cars from Enterprise for many years. DONāT ever modify your reservation! If you do, youāll end up paying more just like you made a new reservation. My plane was a late night flight that was delayed 1 1/2 hrs so I modified my arrival time through their app to make sure Iād still have my car. It only cost me $100 to do that. But I didnāt find that out until I showed up to pick up my car. Even showing them my original rental confirmation didnāt change their mind. I was told it would be corrected by 5 different customer representatives on the phone but to no avail. Iāve spent thousands with them over the years but they are losing my business by saying they would correct the problem and then were unwilling to do so later.”
