“NO STARS GIVEN- just like the amount of customer care that this company has.
4095 Texas 6 Frontage Rd Ste A, College Station, TX 77845
Currently filing a complaint against this location. This company, or it's employees DO NOT follow their company values.
The location above does not answer calls, return calls, or respond to emails. DON'T GO THERE OR ARE IN A SPECIAL CIRCUMSTANCE. They do not "treat you like family".
Our vehicle unexpectedly broke down on HWY 6 going into College Station on the way to my sons 7 on 7 State Tournament. My wife and I were frantic trying to organize a tow with our insurance (we live 2 hours away), as well as in a hurry to make it to my sons next game. Because we volunteered to bring fruits and waters to the tournament, which our Tahoe can carry, we needed to rent a vehicle that could carry coolers and a canopy. Vehicle was rented at 9:49am.
We ended up renting a Jeep Gladiator. When we received the rental agreement via email, it was for $1600. Michael, the helpful Enterprise guy, said that we could return the vehicle sooner and the fees would be adjusted.
When we got home at 5pm, I began calling our insurance and warranty to see what all would be covered. Well, apparently GM Solutions said that they would only cover 40/day for a rental. I then called our insurance, and also emailed Enterprise at 5:11pm at the "if you need support with your rental agreement email here" email address and told them our plans to return the vehicle on Friday with her phone number and instructions to call her if need be. At 5:20 We then called Wharton, TX location and followed all the prompts to which we were finally able to speak to a rep at which we were told to call THIS College Station location to update them so they could make adjustments. We then called THIS branch at 5:28 to tell them that we basically we are returning it ASAP please adjust our reservation, please HELP US.
---NO ONE ANSWERED---- It rang 12 times until my wife hung up to drive the Jeep to Wharton (our drop location).
We filled up the Jeep, and left it parked at the Wharton location. I took a picture and emailed Michael at his email address telling him, it is returned, time stamp on email 5:42, please call if you need to.
NO ONE CALLED or EMAILED.
According the hours on the door, they closed at 5:30 on Fridays, and on Saturdays 9am-1pm. Yet no one called us on Saturday. Or responded to our emails. We spent Saturday and Sunday thinking that they'll adjust the time, we spent the weekend relying on what Enterprise said.
On Monday, the manager at the branch above was chipper in informing us that the charges would not be adjusted to reflect the Friday drop off. And basically, not to bother calling customer service or anything because NOTHING WILL BE DONE. That is what she said.
I spent has spent 2 hours on the phone with Enterprise customer services.
Yesterday, Monday, I was told that these situations happen and they almost always get adjusted, don't worry, your circumstance is not normal.
Today, Tuesday, THIS location said no adjustments. The AREA MANAGER does not do it. And customer service sent her to the "escalations department" where she was told that she could speak to the Area Manager. I was given the phone number to THIS LOCATION and was told that the name of the AREA MANAGER was not available for him to see. I called this location 3 times. NO ONE ANSWERED. I then called Enterprise to file a complaint.
To the people that work at the COLLEGE STATION LOCATION off of HWY 6, to the Area Manager- You made $1600 off of me. But, you could have done the right thing and made an honest $400-$600.
I hope you are happy with the +/- $1200 that you took from our family in our time when we needed help. I hope you are satisfied with the level of communication that occurred from your employees in making this +/- $1200. Although you are located in Aggie Land, it's safe to say that you do not have Aggie Values (Aggies do not lie, cheat, or steal; nor they tolerate those that do); and you do not follow the values of Jack Taylor.”
“The most unprofessional encounter was at the Darby PA branch. The Manager Sidney Johnson refused to let me get a car . He was insisting that I leave and would not get a vehicle from his location . I had to ask to speak with the Regional Manager.
Mr. Johnson should be asked to participate in some form of remedial manager training . Arrogance will get him nowhere”
“We loved the car we had and everything, but we had the rental because our car was being fixed and the company that was fixing it was handling all the repairs and rental of the car. Enterprise told us they don’t usually take payment from the company that damaged my car. I told them that the place fixing my car was handling everything. So off I went when I returned the car. This was in February and now it’s July and without any warning they charged me for the rental. With the large amount it was and without any warnings that they were going to do that, checking account is being overdrawn because they didn’t tell us that it wasn’t paid 5 months ago and took it upon themselves to just take the money with out notice. Would not have been an issue if they had contacted us to tell us it never got paid, instead of taking the money without warning.”
“This is the worst customer service I have ever seen!!!! They wouldn't take a payment with my pay now card, I asked them if they could bring me to the bank which is right down the street and they said no, I couldn't even get them to come and pick me up from my home to get me here. I have never seen so much BS before my life!!!”
“Don’t rent there, office in brockton N Main Street are so bad, lost of time, bad energy there. I don’t know if this Enterprise know what business is. When you go there everything every words change/ no car/ never ready. It was my first time and thanks God my last. They need to close this place. Staff argued with staff and customers. You book for a car a 12pm when you call early to see if I can pick it up at 10am. They say yes. When you got there they said: that they already rent the car. Now I have to wait so they can find me another car…No pick up. They lie about giving short ride. They close on Sunday I told them I might return the car either on Sunday or Monday, they told me ok if Monday it’s gonna be an extra day: I drop Off car on Monday at 10am. They guy told me that he don’t feel comfortable giving me a car because I hold the car for an extra day…
Stay away of those, if you got important things and have to be on time: DON’T GO THERE.”
“Insurance quote vehicle prices. I waited for a week to ensure it would get that price. So when I went to pick up car only suvs was available which was higher cost. The first one was dirty inside and the tires was worn out. So they starting offering me the upcharges for about thirty or forty more per day. I think it is sad that they want the rental to paid for wear and tear of their car. I had full coverage on my vehicle so why would I pay for more insurance. Checking all fluid do not ensure I safety on the road.”
“St Louis, got to the rental office and they wouldn't accept my bank card. Reserved the car weeks prior. Literally had to sleep in the airport overnight and wait for another rental place to open.
They were very rude
Looks to me like Enterprise is now the lowest place to rent cars. They suck.”
“We reserved a car a week in advance and the day before pickup they canceled our reservation. We were willing to go to another location, but they said they would call back and never did. When we called back they were rude and no help. We had already booked hotel and scheduled meetings. Our loss and enterprise was no help!”
“I made my reservation for a 12 passenger van in March for June. With no forewarning by text,e-mail,or telephone my reservation had been canceled. They made no other arrangements for a van rental for my family trip. The enterprise in Victorville has poor customer service and ruined my trip. I am still waiting for a call or response from the management team. I think it will never happen”
“After my reservation was set up by my insurance company and confirmed by me, Enterprise left me standed after I turned in my truck into the body shop. I was lied to from the manager at Enterprise, I called the corporate office, launched a complaint and was told that someone would call me. I am still waiting for that call. WORST customer service I have ever had and I use to travel alot. I would never recommend Enterprise car rental to anyone!”
“Rented a car from enterprise, the car has problems try to exchange the car. But can't see to get the right answer. No one can fix it. Have kids thats what makes it wort. Don't rent from them again”
“I had worst experience renting car with enterprise. I booked 7 seated SUV 4 days before the trip, and on the day of trip they said they do not have the vehicle. The customer service was so unprofessional, which ruined our planned family trip. 😡”
“I rented a SUV through Costco Travel and was late picking up the car, so they gave my car away. I was late due to other meetings and when this happened in the past with other Car rental companies I received a call. All I can say is I will never rent from Enterprise again and I rent often.”
“I was 1800 miles from home . I had rented cars from thrm with out a credit card then they told me I had to have one. The girls at Gladstone Oregon are awful it was pooring down rain and she made ne walk what a shame that they have rude people and if you don't have a credit card then forget it”
“I would give zero stars if it was an option. Rented a truck for a funeral 1,365 miles from home. Set it all up to pick up at airport. Was told AT PICKUP that I needed a credit card to pick up. I said that I wasn't told that when reserving and she said I should have read the fine print. I asked her what I could do as I was 1365 miles from home and 2 hours away from where I needed to be for FIL Funeral. She said not really her problem. As I was trying to figure out what I was going to do I got emotional. This women pointed me out to a coworker and laughed... what poor customer service.”
“Do not rent from enterprise. Rent-A-Car was a horrible experience. I didn’t drive the rental car 20 miles. It overheated took several calls to get a wrecker driver. then they sent me to a closed enterprise branch in the airport at one in the morning an hour from home had to borrow a vehicle to get another replacement car from enterprise then about a month and a half later they sent me a bill for $3700 saying that I damaged their vehicle that I was an accident which I was not so I am. I’m fighting it because it was not me. I would hitchhike before I run from enterprise again thumbs down save yourself. Don’t do it.”
“I would give 0 stars if I could to this disgrace of company. I rented from them in April and there was minor damage to the vehicle. I was happy to fill out the claim and told by the branch that because the damage is minor, I should receive some money back from my initial deposit. 2 weeks later and after going back and forth with not just the branch (full of incompetents) and head office (just pass the blame to someone else) and the damage claims department (assured me they couldn't do anything, more incompetent staff and unhelpful behaviour), nobody has helped me to date with my issue, but rather, stolen my money. This company is run my crooks and thieves and they clearly act incompetent in order to take your money. I am 100% due a refund after the damages didn't amount to the entire deposit, but everyone is either actually terrible at their job, or it's done with malicious intent. I have been run in circles by this miserable company and wasted my time trying to get the rest of my deposit back. As if I don't have anything better to do? And it's not a small amount of money either. Absolute disgrace, do yourself a huge favour and avoid at all costs. All departments, local branches, head office and the damage claims will be completely unhelpful and pass you onto someone else. NEVER RENT FROM THESE PEOPLE. The incompetent is utterly staggering and I don't know how they are still in business.”
“Place sucks rejected Cash and two debit cards different credit union then smiled àt me. Wtf. Ps U-Haul accepts debit cards. Back in the day would've decked that punk SE7EN pre dicktion out of business in a year go Florida Panthers oo9ooo wait too soon????? Lol”
“My rental broke down. I called roadside assistance three hours later. No one had come so I called back. There was no record that I even called then they sent me to the airport in the middle of the night at one in the morning to closed enterprise I had to work next morning still no car I had to borrow a car to go pick up another rental from them, I used it for about four days returned it and about a month later I got a bill for $4000 for the original rental car that had overheated heated on me do not rent from enterprise. I will never again I think I have to go to court over this 4000 hours , I was an accident. I was not in ridiculous horrible horrible experience. Don’t do it. I will hitchhike first. The gentleman who rented me this vehicle remembered me remembered giving me a discount because it had overheated when I told him about this $4000 bill he told me it was his hands”
