“I rented a vehicle to go to Chicago as my wife was receiving a double lung transplant at Northwestern. I drove to Chicago to let my daughter have a break as she had been staying with my wife at the hospital. She went back home to Michigan on Friday. On Saturday morning I was running an errand for my wife when I was plowed down by a hit and run driver while on my way to Target. This resulted in a broken femur and surgery for me. Enterprise insisted that I get out of my hospital bed with a broken femur and come into their office to add my son as an extra driver so he could take me back to Michigan and leave my daughter to care for my wife. No exceptions. I will never rent from Enterprise again after being a life long customer.#Enterprise has horrible customer service.”
“So how is it that Progressive is paying for my car rental where one of their customers hit my Camaro and they will pay for Enterprise to give me a vehicle to replace it while it's being fixed but whereas normally Enterprise list Camaros under their exotic line I am given a standard size car how does that work out because we all know there is an extreme price difference between the two rentals and I'm only allowed a $27 a day vehicle under the contract they have with each other and then I'm told they may not have a standard size vehicle Ashley on hand even though the reservation was made in advance by 2 days and I was told I could pick it up there so where do these numbers even equate and what happened to the service because I'm the one that was hit but it seems like I'm also the one getting jerked around and apparently so won't anybody else under the same circumstances”
“I rented a car to drive my kids and I to Florida to celebrate my sons graduation. Not only was my rental an hour late for pick up, making us delayed on all of traveling but the car they offered me not only had a huge Crack down the windshield directly in the vision of the driver but also a Crack that ran across the passengers line of vision.
I explained I was NOT happy with traveling that far with a damaged windshield and that I was very angry that it was late from my original pick uptime. I was told there was nothing they could do, this was the only car available so i either took it or wait around for another available car. Mind you there were 2 customers waitiing behind me who didnt have rentals at all despite their reservations and pick up times. I was told they do no in store discount or compensation.
I have called and contacted Enterprise 4 times in the last cpuple weeks with absolutely NO return call from anyone. I called today and even though my phone number is on my contract and i have confirmed it each time ive called. She repeated back a nunber that isnt even mine for them to discuss any compensation . I corrected them and "updated" the same number ive always used. Now i wait to see if anyone is going tonaddress their poor service, their lack of accountability, and for making me spend $500 on a rental i felt was unsafe.”
“We booked a reservation at Miami airport for our vacation. We informed the agent before we left we only have a debit card and asked what documents we would need to bring to use the debit card. They told us we just need proof of a return flight. We informed them we were returning before we fly out as we were only renting for 1 day and they said that would be fine. We went to pick up our rental when we got to the airport and they declined us because we have to return it the same day we fly out. We asked to rent it for the week then and they declined that so we were stuck and had to taxi everywhere. When I called enterprise the next day to discuss it with them they blew me off. Very irate with the treatment.”
“Avoid London Stansted airport branch. Recently rented, wrongly charged for tyre damage. no debate no grey, simply accusation. Charged £250 without evidence or hesitation, still no dialogue with customer service team. Appalling treatment, renter beware.”
“Changed my return time without informing me and then tried to charge me for another day and keep my desposit. Took over £500 out my bank without even informing me that anything was wrong upon arrival. Sent everything in French when I am an English speaker. Still not had this translated as they said they would. They refunded a random amount with explanation or any written receipt. Every time I try to speak to them, they cannot give my a straight answer and continously leave the conversation rather than resolve the issue and refund my money. Stay for away from this company.”
“Was rear ended, the other party had insurance, and I collected all the info. When returning the car, I was told by the attendant that there wasn't enough damage to make a claim, so don't worry about it. One month later, I received an email stating that I owed nearly $4000 for damages. I responded immediately, gave all the info, and was told they would file a claim. I kept sending emails and leaving voicemail that were never responded to. Two months went by with no word, so I assumed that the claim had gone through. Then I received another email stating that I still owed the money. After a great deal of hassle, I finally was able to talk to a representative, that stated there was no policy attached to the information I gave. So to make this 10 month ordeals bit shorter, it went from no policy, to there is a policy but they are not taking responsibility, and on and on. No one could tell me why, so I finally called the insurance company, and with a great deal of time expended, finally got to the root of the problem, and they took responsibility. I did the work that the enterprise employees should have done, went ignored when I reached out, and now I have filed a complaint with them, and have heard nothing back. If I could give negative stars o would.”
“Had a reservation. Got dropped off 134 miles from home. Had a picture drivers license, reservation, rewards number all in my name. They refused to rent a car to me because i did not have another picture id. Unbelievable! I had rented a car out of state multiple times before from them with less id. The least they could have done is to let me know I needed a second picture to comply with new policy. Will not recommend them to anyone”
“Absolutely horrible. Bedford Indiana store is terrible. They won’t call you back and when you finally do talk to someone they say they have no cars and don’t know when they will have one. Will walk before I ever try to deal with those people.
Jon Flynn.”
“Worse location in the state. They NEVER have cars no matter how far in advance reservations are made. The scraps they offer are always dirty and raggedy! Do better or close down!!”
“Terrible Customer Service!! I rented a vehicle and the Enterprise people were too busy to do a walk around with me. I found a lot of damage to the exterior and interior of the vehicle. I am glad I had the sense to video and take pictures of the damage before I drove off their lot. The reps were too busy to help me and their assessment of the vehicle’s condition prior to rental does not match what I picked up!! Be very careful they will put you in a vehicle and possibly blame you for preexisting damage!!
I needed a rental due to tornado damage to mine and initially Enterprise put me in one that I had to pay $10 a day ABOVE insurance’s $40 a day rate. Then when I asked for a vehicle that fell within the insurance rate I was told to come back on Friday (4 days later) to exchange for a less expensive vehicle. I arrived to my appointment on Friday to be given a vehicle with lots of damage and only a half a tank of gas and a $2.88 out of pocket charge, no employee walk around before being handed the keys and told I’m free to go. My WHOLE reason for the appointment and switch out was to save the additional out of pocket cost.”
“I make a reservation week before my trip they send me the confirmation number but the day before the trip they call me saying they don’t have a car for me”
“I booked premium SUV on June 7 2024 from December and I called them also before few days from day pick up to make sure they have the right size for me and they promised me the will , when the day I supposed to pick up there was no suv the size I booked and they give me small suv I end up return it because it doesn’t fit my family
It’s really bad service on Odana rd Madison wi office I was really disappointed and not happy at all with the way they handled it”
“Reserved a vehicle 2-3 weeks prior to my trip. This was a one way trip to Galveston for a cruise.I booked through the app. Show up to get my car at the Hot Springs, Arkansas location at our 9am pick up time. They proceed to tell me they no longer do one ways. Keep in mind I have called several times days before to talk to someone and no one ever answered. Sat in hold 3 times for 30 minutes with the recording telling me my wait time was 1 minute. This is a shady way to run a business. If I didn’t know any better it was dan by our current government leadership. Very disappointing! Will never use another enterprise”
“This rental company expects alot for a car rental!!! I mean honestly, yoy are expected to show pay stubs, up to date utility bills , your drivers license (understandable), car insurance info. Spouse can NOT do pick up. I had to prove less to fly internationally. Ridiculous.”
“I had reserved a car and went to winterhaven, Havendale Enterprise when I go there a week later to pick it up.They do not have my car and they try to stick me( calling it an upgrade) with a jeep truck to drive nineteen hundred miles. It's not what I had reserved.”
“I had a reservation for Las Vegas to pick up a Rental car at 3 o’clock. I had a confirmation call the day before. My plane landed only to learn that the location was closed. The company outsources Their calls and it’s impossible to work with them. Customer Service has really gone down the tubes For this company.”
“I went to enterprise highland park Colorado branch. I had a reservation by my insurance . Even though they didn’t have a car available but they didn’t help me at all in any case . The person in charge was pennie and she ignored me totally. If u could I would rate them 0”
“I made a reservation on Monday 06/10/2024 9:55 am. I received written confirmation of my reservation. Tuesday 06/11/2024 at 4:50 pm received call that they would not be honoring my 10 day rental, as they had no cars at that location and would not help find a car at another location. I recontacted the reservation department that transfered my reservation to another location at a $200 increase in cost (again with written reservation sent to me). Not trusting them after what happened the day before I called the new location and was told no cars til next week. I needed the car on Thursday 06/13 2024 to go pick up my 89 year old father and move him to assisted living in my state. I have had to make other arrangements to make a round trip of 1200 miles without the rental that was planned and confirmed to move my father and his belongings. Do not trust this company.”
“**Beware of Enterprise tricks and Excess charges for any damage**
I rented a car from Heathrow branch for couple of days and on my way to return it on 21/04/24, my child vomited due to motion sickness. It was an unfortunate situation, and when I reached the branch to return car, they helped provide tissue paper, cleaning towel and liquid. I used them to clean most of the vomit but the branch manager said I will have to pay £75 for Full Valet service due to possible residue or odour, which I paid on the spot. Everything else was fine, and invoice was issued and matter was resolved by branch. 50 days later, on 11/06/24, I noticed a charge on my credit card for £302.92 and an email from their 'Damage Recovery Unit' with an invoice for Damage £250.00, Admin Fees £78.00 and Loss of Use £49.92 with 'Damage Description: Spare Tyre/inflator Kit : Other-FULL VALLET'.
This was SHOCKING!!! How can they come back after 50 days, invent more damage and charge such a hefty amount from my credit card which was unauthorised. I called their helpline 4 times, where first time I was promised case handler will contact me next day. On receiving no call, I rang next day, a gentleman named Ben was helpful and informed me to hold while he call branch to check as he didn't have information that I have paid £75 and resolved the matter. While holding, my call dropped. I called again and spoke to Kelvin who ask me to send invoice but before providing an email, hung up on me. On 4th attempt, call was routed again to Kelvin who mentioned Ben spoke to Heathrow branch and that Enterprise will refund the amount charged and I should expect to get it back in next 7-10 days after case handler Cassidy release it. All calls were recorded. An hour or so later, I received call from Cassidy saying I have to pay additional amount for damage stated above. Clearly she didn't spoke to branch or her colleagues Ben and Kelvin.
This is SHOCKING from Enterprise. They charge for damage after invoices are settled. One part of business say something, other something else. They clearly seem to be trying to make profit from by hurting loyal customers, hoping customer won't notice or won't fight the fraudulent claim.”
