“Rented me an EV with 8% battery...going down frwy and the alert screen popped up...I was so angry...3 am in the morning...unfamiliar city...don't know my way around ..senior person...DO NOT RENT FROM THEM!!”
“I used my company account to book a rental to be picked up on 7/9/24 as I was leaving early AM on 7/10/24 to travel.
Someone called me to confirm my rental on 7/8/24.
I arrived to pick up rental on 7/9/24 to find out they left a voicemail 1 hour prior to my pick up time stating they had no cars. I was at work and did not receive the voicemail so I went to pick up the car.
When I arrived, they said they had no cars available and would call me when one was available. Its 7/17/24 and I still had NOT heard from them. I ended up missing my meeting because I had made arrangements to be there by 9am on 7/10/24.”
“Terrible, terrible service! Went I went to pick up my rental car, I was treated disrespectfully, and was made to wait almost TWO HOURS for the car, despite the request having been called in DAYS before! And although I was told at that time, and again when I returned the car, that there would be NO out-of-pocket cost to me, because the entire cost of the rental was being paid by State Farm Insurance (as a result of a claim which had been processed and approved), and although I was clearly told that my credit card number was being requested by them ONLY for identification purposes, Enterprise subsequently charged $19.54 to my American Express Card, for a fraudulent charge which I suspect they have also charged to State Farm Insurance! (I have already disputed that charge with American Express.)
I strongly urge anyone needing to rent a car to avoid Enterprise!!!”
“The company has completed the impossible! They have actually got me to dislike an environment worse than the DMV. They corral you into a bland, dirty waiting room - so you get to awkwardly stare at other people who also get to awkwardly stare at you - wondering who is next. It reminds one of the scene in Beetlejuice as they await their fate in the Netherworld waiting room. It is a treat! On top of it, the employees get the luxury of making up stories in their own fantasy land. They will happily take your reservation for a specific time slot, so when you arrive they get to claim "your car is being cleaned". After 30 minutes of the 'great stare off' with other unfortunate souls, Enterprise then claims "our cars are getting oil changes at Firestone, they are on their way." After another nauseating amount of time, they then claim "people that were supposed to bring cars back didn't return them." It reminds you of The Blues Brothers where John Belushi is telling Carrie Fisher all of his excuses why he left her at the altar. The employees clearly have mastered this art. It is like this unbridled perverse enjoyment of diluting the truth that can only compare with a Seinfeld bit on the horrors of customer service ineptitude. My only post Enterprise Rent-A-Car experience regret is not waiting around to see how many more excuses or actually how long it would take, as I abandoned my arbitrary spot in line by getting an Uber to go somewhere else. Legend says people are still waiting there until this day - who knows. If you too would like to experience this gravitationally suck of an experience, you would be wise to make a reservation and experience it for yourself. Also, major kudos to the Enterprise Public Relations Team for responding to every review with the same bland "WE CARE! EMAIL US SO WE CAN DEMONSTRATE TO THE WORLD HOW MUCH WE CARE" response.”
“I did reservations to receive a van and put a credit card to hold it they call to make sure I was coming and I said yes got there no van they didn’t even offer nothing else Alabama Enterprise sucks. And some r rude I’m going to not rent there no more The sad thing about they didn’t care”
“I reserved a vehicle for a day (June 26th) trip during a recent trip to Washington DC so that my family and I could drive to Gettysburg. I arranged to pick up the vehicle at 7:30 a.m. on a Wednesday so that we could get to Gettysburg early. When I arrived at the Enterprise location we were informed that they had no vehicles. I was told my options were to wait until one came in or go to the airport where they had vehicles. We decided to wait. 45 minutes later we asked about the availability of cars and was again given no information. Staff were not helpful and were unconcerned about our situation. When I asked about the airport they said I would have to go to BWI which is over 40 miles away and I would have to pay to get there. This would mean we would miss Gettysburg and the private tour we had scheduled and already paid for later in the day. I quickly called another rental company (Avis) and was able to get a car.
We were able to get to Gettysburg later in the day but had little time to see or do anything. Enterprise ruined our day. I was called about 1 p.m. by Enterprise and asked if I still wanted a car and I said no. I understand not having cars available but having staff that acted like they didn't give a damn was especially frustrating. This was the location at 1110 14th St, NW, Washington DC.”
“They are te rude and show zero compassion or empathy. The answer to every question is that's policy. If you want to have a better experience use Hertz.”
“Reserved a Tahoe on 7/3/24 to 7/7/24 got there said they were giving me a free upgrade gave me a suburban had funeral in Arkansas had to go. Left at 6pm enterprise closed. The front end was so bad. Shook so bad had to drive slow 5 1/2 hr drive took over 7. Hours. Late at night I'm a 57 yr old with a 1 year old and my husband had a stroke I was so scared my blood pressure was very high when I got to my destination. Had to drive it back emailed the lady at enterprise like she said still haven't heard from her today is 7/9/24”
“I had a reservation for Saturday at noon and I even received a voicemail confirming my reservation for noon. I arrived at noon and nobody was there they were closed. Nobody informed me that they were closing at noon. I called the customer service and they said they would call me back with a resolution. They never called back so after a few hours I called again and they told me to go to the airport so I drove all the way there. They were no cars available there so they said I was out of luck. I went next-door to budget rent a car and they were great and had a great customer service. Do not make my mistake and use enterprise because they are terrible and have terrible customer service”
“They don't answer the phone. They allow you to book and pay for vehicles online which are not available - you'll be lucky if there's anything available when you arrive. They don't refund amounts due back to you.
They claimed vehicle was damaged 2 weeks after returning, checking and agreeing there was no damage which there categorically wasn't and try to take £150 from my card.
Horrendous company!”
“I had a reservation that I confirmed a week out for 7 person vehicle that I was supposed to pick up at 9am on Friday July 5th. When I drove all the way there to pick it up they didn’t have vehicle nor anything comparable. The guy there offered nothing other than to tell me it happens. I got no phone call or anything. Worst example of customer service I have ever seen. I then called the corporate and got nothing offered either. A trip was ruined and they could have cared less. I will never use again and tell everyone I can to never use.”
“I booked a car with Enterprise Rental in Okc at the Memorial location. The booking was made online I received 2 confirmations and even called to verify the the local site had a car. I was assured and confirmed my confirmation would reserve my car.
Well for the second time they did not have a car!!!!! They were over booked and called some unknown number that I didn’t even recognize. I’m going to let my insurance company USAA know about this horrible experience and poor service!”
“The CSR at the Middletown, OH office locked up my daughters credit card because the amount the reservation line gave her didn’t include a 300.00 deposit and the CSR didn’t give her the total amount before swiping the card and never apologized. When I commented how bad the customer service was, the CSR and the manger both started started yelling at us and said the refused to rent us a car and the manager came around the counter toward us like she was going to get physical and scream at us to leave the store or she was calling the police. Worst company ever!! Will never use them again or recommend them to anyone!! I want to call corporate but I think it would just be a waste of time. Enterprise obviously doesn’t care how bad they treat customers or how much business they lose.”
“I reserved a minivan a week in advance then Michael from Wakefield office called to tell me that he did not have a minivan anymore and for me to call all other branches. He wanted me to do his job then without telling me he canceled my reservation. I called customer service Colleen was of no help. I called back and a Spanish speaking girl said I don’t know how to fix your problem. I called again and asked for escalations then Cathy said oh the regional manager will get back to you and hung up on me. What kind of business is enterprise running? I have a trip planned to Cape Cod for my family of seven and enterprise ruined my trip. Never renting or doing business with them. Beware last minute you’ll be tossed to the ground”
“Employees were helpful at the Algonquin location but steered us towards a car that was too small. I needed a car for four adults ( 2 elderly) and four carry on bags . He said it would work. I was skeptical but took it home in Algonquin.We could only fit 3 bags. Immediately we brought it back. They offered other vehicles like the Yukon but too high for elderly to climb in and out of all weekend. We decided to cancel the rental. They charged us for the days rental”
“Horrible experience Enterprise located in Valencia, Tucson Arizona. The car that we reserved was not available when we came. The staff told us the car we want was not available even they called a day prior picking up the car to confirm it. Staff not friendly and sucks management. Please replace all the staff who works that location. No communication at all. They let the customer waited for so long.”
“Re: 4SLQDQ
Enterprise did not honour my e-mail offer. They said they would not charge airport premium 25%, value-added tax 19% and registration fee, all of which increased my charges by 44%. Despite emailing them with the discrepancy, they maintain I was not overcharged.
They do these at airports where we are pressured for time and hope that we don't notice them. Extremely unethical and bordering on outright cheating. I will never use them again.
Cheated”
“I had the worst experience and absolutely terrible customer service at the location in the city of Concord on Concord Blvd. This location knowingly rented me a vehicle with tons of safety issues like the engine needs service now, cracks in the front windshield and low tire pressures on the vehicle. Within a few hours of renting this vehicle all type of problematic mechanical issues began. I took the vehicle back to the same location in Concord, and no one seemed to care they rented me a car with tons of safety issues. I explained the situation to twi young ladies working on Tuesday July 2nd around 1pm. Both ladies were rude and unbothered about the situation. One lady told me she couldn’t do anything for me and she’s trying to check other cars in and I would need to get back in line for assistance. The line was extremely long and they one had one person at the front desk. I also explained I was on my lunch break and I simply couldn’t wait in line for a 2nd time. After waiting 45 more minutes in line I finally get so called help from the lady working the front desk. Believe it or not her customer service was even worse than the young lady that I spoke to 45 minutes earlier. This lady seemed like she was irritated I wanted to return the vehicle due to safety issues because of her demeanor. Now, I rented a full size car , 4 door sedan Honda accord and now I’m being to I can only get a Toyota truck with a full cad in the back. I definitely don’t feel comfortable driving a truck nor did I request or reserve a truck. Mind you, I see at least 30 full size cars on the lot. So, I asked the lady to locate a car for me. The lady walked away and never returned to help me leaving me with the unsafe vehicle. I would NEVER RENT A VEHICLE FROM THIS LOCATION AGAIN NOR WOULD I RECOMMEND ANYONE ELSE TO RENT FROM THIS LOCATION. I NEVER EXPERIENCED ANYTHING LIKE THAT EVER!!!!”
