“Do not rent from this dysfunctional, shady, company. I recently paid over $3k for flights to a funeral in Minnesota. We picked up our rental car, paid for the road side assistance insurance and drove an hour south of the airport. We parked the car for the evening. We woke early to prepaid for the funeral. We go to start the rental car and the car battery is completely dead. We couldn’t even lock the vehicle due to lack of power. We had to catch a ride to the funeral with other family members. On the way to the funeral I called their road side assistance. They scheduled someone to come help with the car later that day. At 1:00 pm, during the middle of the funeral someone from enterprise is calling. They cancer road side assistance because I did not answer the phone. I was in the middle of my uncle’s funeral!!!! I called them back after the grave side burial only to be told I needed to sit by the car and wait for someone. It would be 1 to 4 hours. I spent $3k to get to MN and needed to be with family member. Not sitting by some car in a parking lot. I spent over 4-hours on the phone trying to get help. NOTHING!!!!! Enterprise Rent A Car is a complete joke. Stay far away from them. I still have not heard one word from them. I had to fly out early the next day with no working vehicle. We had to catch a ride with family. Enterprise is still trying to charge me $250 for NO SERVICE!!!!! I will NEVER rent from this crooked company again!!!!”
“Well I have had a reservation for 2 weeks due to car wreck claim and they continue to lie saying Wednesday they will have a car then another week I call and they said it be Wednesday before they have something call today n still no car they put cash paying people in cars because it's more money in there pocket insurance pays 26$ a day people pay 80$ a day”
“Do not rent from Enterprise/Alamo. Rented a car in Zurich that was damaged from a previous accident. Dents on both side of the vehicle. The agent accepted the car on return without any comments. Two month later I got an advice that I caused damage to the left rear wheel and charged my credit card a whopping CHF518.32 which almost as much as the whole rental cost in the first place. The picture provided mirrored the same damage that already existed on the right rear wheel. My complaints were blown off as unsubstantiated. I’ll call those Mafia tactics to milk every customer with the same car. I frequently rent a car in Switzerland a few times a year for 10 - 14 days at a time. I’m so disgusted by this episode that I will never rent from Enterprise/Alamo again”
“The guy at enterprise in Southampton, NY was a complete scumbag. I was quoted a daily rate of $43 back in March 24, but I looked at the bill when home I was charged $61 a day. Of course I called back and got the big runaround. Finally he said I would receive a $54 refund. This never happened. I called back every month asking about my refund. When I never got it I called Chase bank and lodged a complaint. Now it is June 11, CHASE just called and told me I would not ever get a refund.
In addition, as I was driving away THE FIRST DAY, he told me about a great gas deal.....well that cost me an extra $17. I could have easily filled the tank for about $4 as I only drove around town and used a quarter of a tank. DO NOT USE THIS RIP OFF SERVICE.”
“Enterprise on Q Street Pensacola Florida & the Enterprise in the airport Pensacola Florida
Will be sued over this car window if it shatters on my way back to ohio”
“Just had the worst customer service experience of my life at Enterprise in Santa Cruz and then with multiple service agents on the phone. I have been renting exclusively from Enterprise for more than a decade, went to pick up my confirmed reservation this afternoon and was told I was on a "do not rent" list. So they didn't rent me the car, said they didn't know why I was on such a "list" and 4 different agents on the phone couldn't tell me either. Insane. Well, doesn't matter to me now, because I will never rent from this ridiculous company again!”
“awful experience. Never choosing this brand again. Customer service sucks all around. Hidden fees left and right and even the chat support was trash. Overly expensive. Agreed on a $120 for 1 day rental and end up paying almost $620. Lisa (3rd rep i had spoke to so far) said that in the receipt it was stated that the tank wasn’t filled all the way up and so that makes sense that i was charged this amount. 🤯 This is outrageous! from $120 to $620.”
“I am writing to express my extreme dissatisfaction with the service I received from Enterprise during my recent car rental experience. I booked a full-size vehicle through my insurance, but upon arriving to pick it up, I was informed that no full-size cars were available. Instead, I was given a small-size vehicle, which does not meet my needs.
I accepted the smaller vehicle due to the urgency of needing transportation, but I have been trying to rectify this situation for the past 3 to 4 days. Despite numerous calls and emails to Enterprise, I have received no response. This lack of communication and support is highly unprofessional and frustrating.
I have an important trip out of town coming up and urgently need the full-size vehicle I originally reserved, as I will be traveling with 5 people. The disregard for my situation and the failure to provide the appropriate vehicle is unacceptable. I feel completely ignored and undervalued as a customer.
I am requesting immediate assistance to resolve this issue. Please have someone contact me as soon as possible to arrange for a suitable replacement vehicle.”
“I reserved a pick up truck on 5/28/24 for 6/1-6/3 I reserved a pick up truck because that is what i wanted and needed. I was notified 20 mins before pick up time they didn't have the vehicle and it would be late (never mind appt times) They finally bring me a vehicle 1.5 hours late and its a jeep gladiator ( not what I wanted) this vehicle had no gas, needed air in the tires, smelled of cigars and the back window didn't work. When we returned the vehicle everyone was too busy to ewven acknowledge us, so we left the keys on the counter as an employee directed us we snapped a couple pics and left. the next day after noon they call and leave a voicemail wanting to know when I'm returning the vehicle. Maybe I'm crazy but one would think that monstrosity of a vehicle should have been seen and where did these new keys that weren't here before come from but clearly that's not how enterprise does business. I finally speak to a woman that now wants to know when I'm returning 2 vehicles, I'm put on hold and left for 15 mins then hung up on, I call back to no answer, call again Ben answers tell me immediately to hold, leaves me on hold 10+ mins and I'm hung up on again. At this point i am furious, the trip was horrible and we have to go again and had to bring a second vehicle because I want given what i asked for to begin with. I was rude to the lady on the phone because I felt like no one was listening or helping and I have yet to hear any apology but yet I was banned by the Reginal manager for being upset that they did NOTHING right and the only reason they did anything is because I told them I was going to call and complain every day until this was fixed. they gave me one day rental but no apology. Banned or not id' rather cut my leg off than deal with the very condensing ass that is the management team in Mount Airy NC, and his reginal manger who did NOT tell me his name. At this point not only will I not use your services but the hundreds of people that frequent my local music festival will no longer use your service, maybe you don't give a damn about this customer but I am loud and vocal and will tell anyone that will listen how horrible enterprise is and I will help them pay to go elsewhere!”
“I reserved a vehicle with enterprise car rental at the Bentonville/Fayetteville, AR Airport through my companies travel agent on the same day I was traveling. I received an email with a confirmation number for the dates I was reserving the vehicle. When I got to the counter, they refused to rent me a vehicle due to their company policy. They do not allow online same day rentals. Needless, to say I was annoyed and frustrated at the lack of customer service and the ridiculous company policy. Of course, he told me to go to Avis or HERTZ. They were booked. Enterprise needs to rethink their company policy. Fortunately, I was able to Lyft from the airport to the hotel. Unfortunately, I will have to Lyft to and from the worksite to the hotel. However, Enterprise inefficient policy clearly lacks care and concern for consumers. Make a note on the companies online booking informing customers they are unable to reserve a vehicle online the same day with Enterprise Car Rental. Apparently, they can’t change their policy or system.”
“made a reservation and went to pick up the car. was told there were no cars available. didn't bother to inform me of such. they even called me the day before to confirm the reservation and never said a word. This was at the Enterprise in Greenville, Alabama. Worst customer service i ever experienced anywhere, in any business. What a bunch of clowns, and that flournoy character that works in Greenville is the biggest clown of all”
“I called and reserved a vehicle also received an email confirmation. We were renting a vehicle so that my son could drive us to a family get together, as I have 3 layers of stitches due to an operation. They messed up my whole trip. They DO NOT have a vehicle for me? We received the confirmation but no cancellation.
One star was too high, I was forced to put that.
Our trip is tomorrow and not one person was willing to fix this.”
“Always rented from Enterprise in the past, but called today to check prices twice and was responded to like I had insulted the persons on the other end. Enterprise must learn that all people are not cut out to communicate with customers tactfully. My request was simple and they couldn't even direct me to where I might be helped. I decided to drive my own car.”
“If you leave Enterprise a bad review because of bad customer service at one location. You get Blacked Listed from all locations. Good to know now I'll be renting from everywhere but them idiots.”
“Good morning. Would I like to inform you that my experience with enterprise this time was not excellent!!!! As a matter of fact, it's horrible!!!! Allow me to share....
I had reservations set for Thursday 6/5/2024 pick up my car. Picking up the was the best customer service ever. On 6/6/24, our vacation started we on the road. Let the passengers' side window down, and it wouldn't go back up. We had to drive 2 hours down the road on the highway, listening to that noise. Horrible!!! It was till about 2 hours later that after trying, we were able to get it.
Called customer service and spoke with someone she said I could take the car to any enterprise down in Myrtle Beach, and they will change our car.....that was a lie! I asked her to note my reservation so they know I'm coming. She said she would.
REMIND YOU THIS MY FAMILY VACATION!!
I go to enterprise. The customer service was horrible. I told her that I would have to ho another enterprise. At this time, I'm furious. I am spending my vacation time changing out cars.
I go enterprise at the airport. Tell them what's going.. finally, I'm in a car. You would think that was good! !!NOOOO.
THE CAR WAS NASTY, DOORS, SEAT, OUTSIDE OF CAR WASNT WASHED. THE CEILING HAS FOOD, DRINK OR WHATEVER ALL ON THE CEILING.
WHAT HAPPEN TO MAKING SURE EVERY CUSTOMER EXPERIENCE IS EXCELLENT?
Today, I called the local office talked with a manager Jeff where I originally had my reservation and was basically told he can try, contact another enterprise or take the car to get cleaned!!!!
What happen to standard of care( clean cars)
I am vacation...that's not something I should've have to do.”
“Wow what an incompetent company, they will make you a reservation only to have the location tell you when you arrive that a reservation does not guarantee a vehicle. Then they will pass you around and transfer you from department to department and tell you you will be contacted by management, but then you never will be. What a joke I have no idea how this company is staying afloat, and I can guarantee they will be filing for bankruptcy soon.”
“I rented a car for a week from the Olathe KS enterprise. When I received the car, it was washed and water still beaded on it. Did the walk around, notated previous damage, etc. When I returned it, they notated hail damage. The car was garaged at the time that it hailed in Olathe. I have a sworn statement from my neighbors that the car was garaged at the time of the hail. Because I didn't take our Enterprise's "insurance", they are letting me pay for someone previous issue. They were to contact me by 5/22/24 per a letter they sent me - nothing until 5/31/24 was communicated. The manager, Jacob, called me - he did not return 3 attempts to call on that day and I had to the initiate the discussion on the morning of 6/3/24. The attempts to get this resolved have been terrible with poor service all the way around. As a long time, 10 year+ customer of Enterprise, I am extremely disappointed at the customer service, lack of response by management and the dismal resolution process.”
“I was crashed into by enterprise rental car that had no insurance!!!! My insurance doesn’t cover uninsured motorists. I am now stuck paying a car note for a car I can’t drive. (As my car was totaled). Enterprise only pays $5000. My loan is $25,000. So now I’m stuck paying a car note!!!! Good thing I didn’t die! That $5000 doesn’t cover a funeral!!! I will be certain to tell everyone that I know about the laws you’re breaking for allowing uninsured motorists to drive your vehicles!!! This isn’t over!!!”
