“First of all it started with me reserving two days in a row and no cars were available. I remained calm. There was a problem w my license on the 3rd day so I got a new copy. My boss put in a Verizon code for me to get a discount since he is affiliated. And your customer service (that's a joke) rep blocked the code. He was rude on his phone "texting a customer " during our whole transaction. And he was judgemental and rude during entire transaction! So now I cannot get my corporate discount! And I couldn't give you guys $600 to get a car you lost all that money and I'm going to go with a different company now unless you fix this because I rent a car at least once a month for my company business! This was at the Fyler and Kings Highway location in St Louis Missouri the gentleman was very rude and had short rude answers to give me!”
“WORST CUSTOMER SERVICE EVER. Do not rent from them directly, no one that works here knows what they’re doing or what they’re talking about when it comes to their policies and/or procedures.
I will never rent from this place again.”
“Enterprise in Croatia. Took more money for deposit than I owed. Said it was a hold in case of any problems, and would be refunded when the car was returned and the correct outstanding amount would be charged. I returned the car to the office at the time arranged but no one was there. Overcharge amount still on my credit card, no one to sort it out. Don't go with Enterprise. Rip off.”
“I booked a truck for my daughter prom, several days ago, I called them at 7.35 am to confirm and the lady that picked up confirmed it , upon getting there by 9.30am, I was told that the truck was give to another customer the previous day even though I reserve and confirm it earlier. There was no apology from the lady, just shrug it off
Terrible customer service from the lady.”
“Called and they say they have a car for me. On my way to pick it up and they call me and say oops we have no cars available. So unbelievably unprofessional.”
“Firstly the salesman kept on adding on my original request which was fine I accepted seeing that I had a long trip ahead. The car had flawed tires and I assumed I was because the road was icy, the car ended up skidding and I nearly died. The next day I found that the tires were still acting strange despite perfect roads so I had to cut my trip short. On my way back one of the tires popped completely, a mechanic helping me change the tire notified me that the tires had bad cambers and I shouldn’t continue driving because the rest would burst. I waiting one and half hours for a truck to take the car, the sent the truck driver three wrong locations…finally after all this ordeal I arrive to the Enterprise office in LAX. I was speaking strictly but professionally one person taunted me the manager was horribly rude and said he would cancel my contract and called security because I wasn’t being “nice” after a 48 hour ordeal because they gave me a flawed car.”
“Customer service sucks. Their prices were all wrong. They over charged me and didn't care to even fix the problem. I won't ever rent a car from them again. Id rather walk”
“This was the worst experience I've ever had with any company. I even have a profile with them because I've used them before but never again.
I went to the Lake Street location in Minneapolis to rent a car which was crucial because I have a meeting an hour and half away and lots of money at stake. My car was totaled last night by a 23 year old girl who ran a red light. They said they need $300 deposit fine, he says did you bring your utility bills which I forgot but my daughter was home and about to send photos when the guy says, the bills must be paid in full,,,ARE YOU KIDDING ME. The Somali customer right before me wasn't asked a single thing and he is giving him car options. This company can rot, I hope they go straight out of business.”
“Really bad experience. Do yourself a huge favor and find another company to rent a vehicle from. Never have the vehicle you requested, satellite radio almost never works and they seem to have no problem charging for a new wheel , 4 months after the car was turned in?”
“So wish I could give a zero star rating! On 3/31 I made a reservation for 4/19 11am for a minivan at the Festus, MO. location. On 4/15 I received a call from Haley to confirm and tell me there would be a deposit made to my card at time of pickup. On 4/19 10am Haley called to say they didn't have a minivan for me and asked if I would consider an alternate vehicle. I said sure I preferred a minivan or a vehicle comparable in size/storage/seating. She explained she would have to call other locations & get back to me. I had to call her back for updates multiple times. I asked how can you call someone 1hr before they're supposed to pickup a vehicle reserved 3 weeks prior just to say we don't have your vehicle? Haley kept saying over and over "I understand" and "I'm not going to keep having this conversation with you." Haley said she called all locations in the entire St Louis area and couldn't locate a vehicle. Haley was rude, displayed very poor customer service skills and no concern whatsoever for the stress she placed on my travel plans. It sounded as if she was reading from a script to explain how they dropped the ball. Turns out Haley is the Branch Manager at the Festus. MO. location! I also contacted Enterprise Corporate Customer service twice and was told the situation would be escalated and I would receive a call back from a district manager. Those calls never came. I found a minivan through Avis in Arnold, MO. finally @ 3pm for $150 over my quote from Enterprise. Haley did call me back approximately 3:40 to say she found a van in Arnold. I told her I rented through Avis. She said "well I just wanted to let you know I found one". I will also let my employer(who is a corporate accountant for Enterprise) know how badly this experience was and how Enterprise completely dropped the ball! Ref. Confirmation Number 1561186826”
“Rented a car from Mount Prospect, IL, and everything was fine when I returned after 5 days. Two weeks later, I looked at my credit card, and Enterprise charged me $50 (my deposit wasn't returned) because they smelled smoke in the car. I explained to the manager that I DIDN'T smoke, but he wouldn' hear it. Wouldn't listen to me, or take away the charge. I will NEVER use them again, and I will be disputing it with the credit card company.”
“Enterprise in Flowood, MS (Jackson) has very rude, disrespectful, and unconcerned agents. I used Enterprise for years in Maryland, and never received such unfriendly, poor customer service. After our bus broke down, went in with students and service personnel from a company that was attempting to help us and make sure we could get bak home (over 200 miles away) to hear, no, your principal cannot complete the renal online or over the phone, and no you cannot do a one-way rental, because you might be attempting to steal the vehicle (very disrespectful comment). This statement, alone represented enough for a legal case, because I was charged a fee for dropping the vehicle off at a location closer to work and home (a lack of full disclosure because the agent didn't really want to serve us, and didn't take the time to address the question properly). One point of hire in today's job market needs to be teaching customer service and respect for consumers. After being in Jackson all day, the last thing we needed was poor customer service.”
“Enterprise on Airport Blvd in Mobile,Alabama will totally lie to you to get your business. They tell you to give them a 300 deposit then when you bring the car back full of gas and just like it was when you left you get your deposit right back as soon as the car is checked out. Total lie. I’ve spoken with three different coprerate people and they have all told me different things. One said by the end of the businesses day LIE. The other told me within 30 mins it would go into my account. Another LIE. Last person said 10 days. They are all liers. Please save yourself all the stress and go elsewhere. They are absolutely terrible.”
“Went to enterprise in Redlands Ca. Someone stole my cadalyc converter. Because I had an Arizona drivers license they said they needed flight info. I told them I drove. They said I couldent rent from them. The girl was very rude with ann anttitude. Avoid this place.”
“I have called and emailed customer service: they told me I would be contacted by the management team. I have yet to be contacted. This company does not follow thru on providing top notch services to their customers!!!!!”
“I just pass my road test I go there because over the phone I told lorrian my situation he told me he can assist just come in and I guess I use my white voice over the phone. He saw my brown self in person and couldn’t help so go to the one on Coney Island Ave . I went to another one with the same paper work and rented the car with no issue”
“Everytime we use enterprise there are nothing but problems. Not having what was booked(booked a 4wheel drive truck a month in advance) not having any vehicles to rent out when booked over a week out. Have booked in different cities and different states and always a problem.”
“They suck from a to z. Can't reserve a car, only get what they have. Don't know about Windex or own a working vacuum. And the staff of "manager trainees" have a long time and a lot of training to do. The ONLY reason they remain in business is the car insurance companies, UASS oops USAA in this case. Used to be a company with a good report and some honor. Not any more.
Switch to any other company and pref the ones that start with any other letter in the alphabet. The only this USAA has excelled in is horrible, lazy, and incompetent management. They should read business for idiots and sell theirs.
K Shaune Zenzel
Soon to be X-customer
PS. Their body shops suck almost as bad as the attitude of their rental soulless staff.
PS. Short this stock! Poorly run companies with barely competent staff are going down left and right. If they are employee owned, then at least there is justice in the world.”
“I Made an advance payment of over $15k to them but didn't see the car non refund my money, its all scam do not fall for it please,, i got help from Evidentltd.com before i could be refunded”
