“So wish I could give a zero star rating! On 3/31 I made a reservation for 4/19 11am for a minivan at the Festus, MO. location. On 4/15 I received a call from Haley to confirm and tell me there would be a deposit made to my card at time of pickup. On 4/19 10am Haley called to say they didn't have a minivan for me and asked if I would consider an alternate vehicle. I said sure I preferred a minivan or a vehicle comparable in size/storage/seating. She explained she would have to call other locations & get back to me. I had to call her back for updates multiple times. I asked how can you call someone 1hr before they're supposed to pickup a vehicle reserved 3 weeks prior just to say we don't have your vehicle? Haley kept saying over and over "I understand" and "I'm not going to keep having this conversation with you." Haley said she called all locations in the entire St Louis area and couldn't locate a vehicle. Haley was rude, displayed very poor customer service skills and no concern whatsoever for the stress she placed on my travel plans. It sounded as if she was reading from a script to explain how they dropped the ball. Turns out Haley is the Branch Manager at the Festus. MO. location! I also contacted Enterprise Corporate Customer service twice and was told the situation would be escalated and I would receive a call back from a district manager. Those calls never came. I found a minivan through Avis in Arnold, MO. finally @ 3pm for $150 over my quote from Enterprise. Haley did call me back approximately 3:40 to say she found a van in Arnold. I told her I rented through Avis. She said "well I just wanted to let you know I found one". I will also let my employer(who is a corporate accountant for Enterprise) know how badly this experience was and how Enterprise completely dropped the ball! Ref. Confirmation Number 1561186826”
“Rented a car from Mount Prospect, IL, and everything was fine when I returned after 5 days. Two weeks later, I looked at my credit card, and Enterprise charged me $50 (my deposit wasn't returned) because they smelled smoke in the car. I explained to the manager that I DIDN'T smoke, but he wouldn' hear it. Wouldn't listen to me, or take away the charge. I will NEVER use them again, and I will be disputing it with the credit card company.”
“Enterprise in Flowood, MS (Jackson) has very rude, disrespectful, and unconcerned agents. I used Enterprise for years in Maryland, and never received such unfriendly, poor customer service. After our bus broke down, went in with students and service personnel from a company that was attempting to help us and make sure we could get bak home (over 200 miles away) to hear, no, your principal cannot complete the renal online or over the phone, and no you cannot do a one-way rental, because you might be attempting to steal the vehicle (very disrespectful comment). This statement, alone represented enough for a legal case, because I was charged a fee for dropping the vehicle off at a location closer to work and home (a lack of full disclosure because the agent didn't really want to serve us, and didn't take the time to address the question properly). One point of hire in today's job market needs to be teaching customer service and respect for consumers. After being in Jackson all day, the last thing we needed was poor customer service.”
“Enterprise on Airport Blvd in Mobile,Alabama will totally lie to you to get your business. They tell you to give them a 300 deposit then when you bring the car back full of gas and just like it was when you left you get your deposit right back as soon as the car is checked out. Total lie. I’ve spoken with three different coprerate people and they have all told me different things. One said by the end of the businesses day LIE. The other told me within 30 mins it would go into my account. Another LIE. Last person said 10 days. They are all liers. Please save yourself all the stress and go elsewhere. They are absolutely terrible.”
“Went to enterprise in Redlands Ca. Someone stole my cadalyc converter. Because I had an Arizona drivers license they said they needed flight info. I told them I drove. They said I couldent rent from them. The girl was very rude with ann anttitude. Avoid this place.”
“I have called and emailed customer service: they told me I would be contacted by the management team. I have yet to be contacted. This company does not follow thru on providing top notch services to their customers!!!!!”
“I just pass my road test I go there because over the phone I told lorrian my situation he told me he can assist just come in and I guess I use my white voice over the phone. He saw my brown self in person and couldn’t help so go to the one on Coney Island Ave . I went to another one with the same paper work and rented the car with no issue”
“Everytime we use enterprise there are nothing but problems. Not having what was booked(booked a 4wheel drive truck a month in advance) not having any vehicles to rent out when booked over a week out. Have booked in different cities and different states and always a problem.”
“They suck from a to z. Can't reserve a car, only get what they have. Don't know about Windex or own a working vacuum. And the staff of "manager trainees" have a long time and a lot of training to do. The ONLY reason they remain in business is the car insurance companies, UASS oops USAA in this case. Used to be a company with a good report and some honor. Not any more.
Switch to any other company and pref the ones that start with any other letter in the alphabet. The only this USAA has excelled in is horrible, lazy, and incompetent management. They should read business for idiots and sell theirs.
K Shaune Zenzel
Soon to be X-customer
PS. Their body shops suck almost as bad as the attitude of their rental soulless staff.
PS. Short this stock! Poorly run companies with barely competent staff are going down left and right. If they are employee owned, then at least there is justice in the world.”
“I Made an advance payment of over $15k to them but didn't see the car non refund my money, its all scam do not fall for it please,, i got help from Evidentltd.com before i could be refunded”
“Rented a car in January. It’s April 13th and they haven’t refunded the deposit yet, don’t answer my messages and I want my money back! Scammers! DONT rent a car with them”
“I bought a Chevy spark from them in 2019. I paid cash. In 2020, exactly a year after I bought it the transmission went out. I had to sell the car for 900.”
“Impossible to share my entire recent experience here so I’m short this is what you can expect (even as a long standing loyal customer)
1. You will be lied to
2. You will be hit with hidden fees & deceitful charges
3. Company policies are not minding by employees and will be broken continuously
4. Internal communication within the company doesn’t exist and it has a great likelihood of effecting you as a customer
5. Corporate offices will not return your calls or handle your manners
6. Professionalism is nonexistent
7. You will receive an influx of emails for unjust charges an future sales, however you will not receive a reply or response if you contact them
8. You will be forced to leave bad reviews even if you don’t do reviews because they will not listen any other way
9. You will be left disappointed, confused and disrespected
10. You will likely never use enterprise again”
“Firstly, they sent the wrong car; they didn't provide relevant paperwork or advise when and how to hand this over. They offered a 33% discount on future rentals because of the calamity this caused, which I tried to claim this week, but guess what? They did not honour this or return my calls. I called Mansfield and Chipping Sodbury branches several times. I have cancelled my future bookings and advised my commercial business not to use enterprise again, bandits. Complete an online form via their website to complain. No response.”
“Picking up and driving home we’re supposed to be included in their service, but none of the above had been done … it’s either no driver available! And made us like yo-yo , call the main st or call the Dundas area!”
“Reserved a vehicle for today. Arrived at Enterprise to pick up the vehicle and THEY HAD NO VEHICLES AVAILBLE…NONE! I WILL NEVER TRUST ENTERPRISE AGAIN AND I HAVE RENTED FEOM YOUR COMPANY MANY TIMES IN THE PAST.”
“My car was totaled in a wreck, we had to rent a car and rented one from Enterprise. BIGGEST mistake we ever made. We returned the car, the leasing agent said the vehicle looked good and gave us our deposit back. Two weeks later we get a letter saying we owe them for hail damage that happened 3 days after we returned the vehicle. They said they are going to file on our insurance did $5000!!! We immediately contacted our insurance agent and told them to deny the claim. Enterprise has harassed us for over 3 weeks saying we are responsible for the damage. We are NOT!! We didn’t have the vehicle at the time the hail damage happened. So they put us on a list that we can never rent a vehicle anywhere, which we could care less. We told them to do whatever they had to do. I am contacting everyone we know to never use Enterprise because they are a fraud. I’m also contacting the BBB!!”
“Customer service in Fayetteville NC was only good at the Ramsey street location. The agents acted as if they were too busy to check other locations for the vehicle I needed. I reserved a large SUV online only to be informed in person that it was not available. I had an out of town funeral to attend.”
“The employees at the loganville location will block in a customer's car and then laugh at them about it when they come to talk to them about why their cars blocked in. 3 separate cars in 1 week.I have spent at your loganville location this current week. And the thank the impostomer who has come and rented 3 separate cars in 1 week.They thanked her by blocking her car in and not giving her information that she needed to know that it would be because she had no other choice but to leave it there. I am a single mother.I don't have everyone in the world to help me.I have just myself. Sir employees expected me to walk down the street thirty minutes From my house To your location so I could rent a car from you.Do you not understand how dangerous that is. Again?
Stating, I'm a single mother and about to spend $500 on a car.I can afford a lyft. I'm more furious at the fact that your employee laughed at me. My hard time and struggles and your employee laughed.”
