“Spent many hours calling the company and no one answers. When finally someone did, they were not understanding of our situation. We were supposed to pick up our car from Entreprise at Algeciras port at 4:00 PM on September 31st and the car was fully paid for including full car insurance for 5 days. The ferry arrived at 6:15 PM and we called the Entreprise to verify when they closes which they proceeded to say they closed at 7:00 PM. To our surprise when we arrived to the office it was closed and it says on the door that it closes at 6:00 PM. We tried to contact DoYouSpain, by phone and by email to find out when we can get the next avaible time to pick up our car, and no one was answering. The next morning early they replied saying because we didn't pick up the car at the right time that we lost the booking for the car and the money we paid for the whole 5 days we reserved is lost too.... they don't want to give us the car nor the money back. My conversation was with Martina - Hana and Claire Davis.
After multiple tries, we talked with Entreprise customer service and they said because we went through a third party agency, we should deal with them directly .... DoYouSpain said to deal with Entreprise directly... playing ping pong back and forth.
We just want either the money we paid for or the car.
We don't recommend both companies for anyone. We took full car insurance to have a peace of mind but we missed thinking of the nuisance dealing with a companies such as DoYouSpain and Entreprise.
Although I want to thank a person who did stand out from the crowd of none professional and tried to help communicating with both enterprise Algeciras and DoYouSpain, her name is Monica Sanchez and she works for Entreprise. She did her best and really tried to help our situation, we thank her and which that Entreprise hire more people like her.
Today is September 2nd, still hoping g maybe we will get the car.... tried calling Entreprise, no answer.”
“Hello I was rudely spoken to Alicen from Brooklyn 266 mcgunisses blvd. i live in South Carolina had to come to nyc to drop car off on Wednesday due to weather conditions a storm I didn’t make it. My car is in the shop in nyc, still isn’t done. I had the car for only 2 weeks. I received a phone call from Alice’s stating that my contract with enterprise is terminated very rudely. I wasn’t able to explain I wasn’t allowed to make payment. I was told if I don’t drop car next day. There will be police report made out stating I stole the vehicle”
“RE: Nightmare experience in Arizona desert
I first want to state that throughout the years I have always had exemplary experiences with your company. The Saint George office has always been professional and great customer service.
Yesterday, our experience with your company was both frightening and drastically different.
8/30/23------------- We were returning from a 5-day trip to Lake Havasu. It was a lovely trip, and we were looking forward to returning to Saint George.
At around 11:35 driving through the Arizona desert, we experienced a flat tire. We had in our car
• A 4 foot cooler filled with groceries and ice, weighing around 80lbs
• 2 large suitcases
• 4 carryon bags
• 1 Laptop in bag
• 1 Electric car charging cable
• 1 Sunshade
• My wife (53) and myself (67)
I share this inventory to give you some sort of perspective of what we went through.
We called Enterprise and were told that our car did NOT have a spare tire and were transferred to Enterprise Emergency Road Service. Here the nightmare began.
The first operator was very difficult to understand. She said she could get a tow truck out to help us. I asked…….
1) Could they bring a spare so we could drive to the nearest Enterprise and get another car. I was told no, that is against company policy
2) I then asked if the tow truck could take our car and all our luggage to the nearest Enterprise office. I was told no, that in not on the drivers approved route.
3) I asked what our options were. She said he could drive us to the next exit where there was a Chevron, and she could then send us an Uber.
4) Or , we could ride with the tow truck driver and all our things 70 minutes to a airport outside of Vegas, because that was within his route.
This seemed really silly with the nearest Enterprise being 20 minutes in Bullhead City, and the airport being 60 miles away near Vegas.
She was basically saying those are the choices. She asked us to hand on after 43 minutes, and we were promptly disconnected. Next operator was not much better.
Understand. We were stuck out in the middle of nowhere and it was getting hotter and hotter!
Well, another hour went by in the blazing sun. It turns out the tow truck driver was given the wrong destination and went the opposite direction. He finally arrived.
This truck was not meant for passengers.
No one at any time asked if we needed any accommodation. The floorboard for the cab of this truck was taller than the top of my head.
I am disabled with my left leg not working properly.
Trying to climb up this side of this truck left me almost falling twice and I had to climb using my knees off the side fuel tanks.
You folks just assumed this would do.
So after multiple phone calls and the temperature climbing, we had the driver take us to the nearest exit and dump us in front of the Chevron.
All our things we had to unload with the car still loaded on the truck bed.
Meanwhile, we find out that when Enterprise sent us the link for Uber…….they don’t go out that far. Link for Lyft? They don’t go out that far.
I went into the Chevron Mart and the employee laughed and said no one comes out that way. Good luck getting a taxi!!!
Now we went to that location because we were told by Enterprise Emergency Road Service to do so!
But they had no way of helping us!
We were stranded with no car, all our luggage, and it was now 115 degrees.
Why would you rent a car without a spare, or ability to get us a car swap where we were?
Horrible customer service.
I called Jason at the Saint George Enterprise and told him the predicament we were in, and we were running out of phone charge on both our phones. He was the ONLY one that showed empathy and felt our panic.
He said he would call the Bullhead branch and try and get them to send us a car.
I called him back in 15 minutes and he said he kept getting disconnected. Just like us!!!
Our total calls?—19 including tow and Enterprise Emergency Road Service
Still no help
Finally a man pulled up in a large Dodge truck and said we looked abandoned and scared. We were soaked in sweat and completely angry and disappointed in you folks.
Over 3 hours had passed, and we were still stranded in the middle of the Arizona desert.
He said he just came from Bullhead City and was willing to give us a ride there.
His breath smelled heavy of alcohol, and his truck was filled to the ceiling with trash.
We didn’t have many options. You folks had failed us and we were abandoned.
This guy was either a good Samaritan, or we were being stupid, and would regret it.
You folks left us no choice.
I called Jason and gave him the License number of the truck.
We loaded all our things and bare-knuckled all the way to your office in Bullhead City.
Thank goodness we got there.
Now it was 121 degrees and time to unload and load all our things again.
When I went into the office, I received ZERO sympathy. I asked if they had been called for our switch to another SUV, and was told we have a Mini Van, take it or leave it.
When I told the lead lady our situation, she said so. She had been through the same thing in Texas, and she survived. Just really crappy attitude.
Our trip home ended up taking 4 hours longer.
I missed an appointment at 3:00p.m. and we were drenched in sweat and felt like Enterprise Emergency Road Service went off a script and really did very little to help us out of a desperate situation.
If you are going to give people cars without a spare, they should be told so.
If you are going to profess to have Road Service, then you should be prepared to help people left abandoned by one of your cars.
My wife and I were left out in the middle of the desert with all our trip luggage and none of you helping us. I don’t know what you can do to rectify this nightmare, but it was one of the worst experiences of our lives.
This was really the type of review that should wake up your policy makers and Customer Service management.
James Rillo”
“I am deeply saddened and utterly disappointed by the abhorrent behavior exhibited by Enterprise Car Rental towards my business. As a loyal corporate account holder, I had entrusted them with our vehicle hire needs for the past two months. However, since April 2023, their unscrupulous actions have resulted in fraudulent charges amounting to an astonishing £5,000 on my business account.
Despite my persistent efforts to rectify this grave matter, Enterprise Car Rental has shown a complete lack of concern and respect. Countless attempts to communicate with various managers and departments have been met with nothing but silence and indifference. Each time I have requested invoices or an explanation for these suspicious transactions, my pleas have been callously brushed aside.
In an attempt to find some resolution, I recently engaged in a conversation with a manager named Roop. To my dismay, he displayed a shocking lack of empathy and willingness to address my concerns. Instead, he nonchalantly assured me that my email would be forwarded to the appropriate party, leaving me to wait indefinitely for a response. This dismissive attitude is not only unsatisfactory but also reflects the corporate disregard for small independent businesses like mine.
If it were possible, I would grant Enterprise Car Rental a solitary star, as they have demonstrated a complete disregard for their customers' well-being. I implore everyone to steer clear of this deceitful company and avoid the potential havoc they could wreak on your business. Furthermore, I humbly request any individuals who may possess knowledge or advice on how to seek legal recourse in this matter to kindly share their insights in response to this review.
It has become glaringly evident that Enterprise Car Rental cares solely about lining their pockets, even if it means deceitfully extracting unauthorized payments from unsuspecting customers. Resolving the issue at hand appears to be of no interest to them; their sole focus lies in exploiting customers for their own profit, leaving businesses like mine on the brink of closure.”
“My name is Regina colize I rented a car from Enterprise around July 26th 28th I believe I put rented it with my debit card so I had to put a $300 holding on it I did not get my $300 back because my granddaughter waste milk so they told me they had to take my $300 and detailed the car no car ever had to be detail for $300 so I give them a one”
“This company supports animal cruelty, they allow their vans to transport Beagle puppies to laboratories for cruel, torturous experiments and eventually death. Do not use this company”
“Recently I ran into a problem with my rental in Missoula Mt. at the 3309 W Broadway St. location. Once we explained our situation they stepped up and solved the problem going beyond our expectations. This is why when I need a car rental I always go straight to Enterprise. A special shout out to Charlie who made the difference in our experience.”
“We reserved at the Las Vegas airport location. The car was not ready when we arrived at our scheduled time and we had to wait 45 minutes for the staff to deliver the car to us. It was wet when delivered so they had clearly scrambled to get it ready.
They handed us the keys and a card and told us to do our own inspection and be sure to take a video so we could prove it. They did not show us how to operate the car in any way. This was 9:30pm. We spent the next 3 HOURS trying to figure out how to operate the car and connect the apple car to our phones. Since we were completely frustrated and still had a 2 HOUR drive ahead of us that night, we gave up and decided to get started. Keep in mind that the staff that handed us the keys were still there watching us!
As we were leaving Enterprise, the attendant asked about our experience so we gave him a brief overview. He was helpful and determined that our phones were not compatible with the car. He knew there was a converter and sent us to a store where we could purchase it. At 1:30am we started our 2 HOUR drive to our destination because of the extremely POOR service received by the Enterprise staff at the Las Vegas location.
We will NOT use Enterprise again and we will NOT recommend them to friends.”
“Horrible experience and staff. Tried to charge me an extra €200 on "OPTIONAL" as quoted on website. Do not give them your credit card details. Scammers.Horrible Company”
“Very disappointed today on trying to rent a car in Princeton WV in Green Valley. Please change your policy on taking other forms of payment besides MAJOR CREDIT CARD. TRIED TO RENT A CAR AT THIS ENTERPRISE TO GO TO NORTH CAROLINA TO PICK GRANDKIDS UP FOR THE SUMMER. WAS TOLD I NEED A MAJOR CREDIT CARD, I SAID NO, ALL MY INCOME COMES ON ONE CARD AND THAT IS THE CARD THAT DON'T EXCEPT. WOW BIG DISAPPOINTED. I HAVE BEEN RENTING FROM THIS ENTERPRISE FOR 20 + YEAR'S. THEY HAVE ALWAYS TAKEN THIS CARD IN PREVIOUS RENT ALS WITH OUT A PROBLEM.”
“Hello this Leah, and this for the Enterprise in Pomona CA, on Indian Hill, and San Bernardino, I just want to say thank you to Amanda, Dylon, and Ivan all for your work of renting the car to me through the period of time my own car was in the shop. Thank all so much, and God Bless you. 💖💝🙏”
“Manager Jenee or Janee enterprise metro airport detroit just terrible!!! I have never experienced the level of disrespect from an enterprise rep in all my years of renting vehicles. Snatched my debit card raising her voice refused help me an would allow other reps to help me. Enterprise I am very disappointed an surprised that this women was chosen to be the face of the airport location. I'm not stopping with the branch manager I'm going to complain an bring this employee the attention u earned last night. If u see a brown skin Manager in the dtw location move on to the next employee trust me.”
“Rented a car for our trip to Myrtle Beach. I told Colin that we wouldn’t be back until after 6pm. He totally ignored me. I found this out after a call to him as I received a text message from them that the car had to be returned by 10 am on the morning of our return. I called Colin and he tried to play it off as trying to save me money. It wasn’t a save, it was a late fee.
As far as the car we rented, When we got in the vehicle, seemed nice. But as we drove off, all I heard was rattling. I just thought it was something in the back, after loading the luggage. After we got on the interstate, the rattling got worse. Come to find out, the suspension in the vehicle was shot.
When I called Colin about the text that I received, he said not to worry, he would take care of the car situation once the car was returned and would give me credit. Because they don’t check cars as they are turned back in. I didn’t get any credit! I got the late fee. I will NEVER rent from Enterprise again!!!”
“I rented a damaged vehicle from enterprise on Thanksgiving day. This company screwed me there in North Little Rock Arkansas. I tried to get my vehicle back due to returning the damaged vehicle and was left without another replacement. That’s what you call screwing somebody so I went to Hertz at the airport and they rented me a vehicle or I would’ve had to stayed and slept in the airport all night I was told I would get refunded the money I spent at hertz to rent a car but guess what I still don’t have the money I posted this a few months ago and enterprise responded saying I will take care of this no you didn’t u lied”
“We picked up a Fiat Panda at the Heraklion (Crete) Port office. The next morning it would not start; the battery was bad. After much argument Enterprise finally sent someone out with a replacement car, but we lost half a day of our vacation waiting around.
Then upon return to the States, I reserved a car online for pickup at SeaTac airport and return in downtown Eugene OR. However when I tried to pick up the car I was told that a debit card was not acceptable for one-way rentals, only a credit card; we do not have a credit card. There was nothing in the reservation process that mentioned this stipulation. Furthermore, the Crete reservation was made with a debit card with no problem (car was returned at the Chania airport).
The result was that I was forced to go to another rental company (Budget) who did accept my MasterCard debit card, although of course since this was not reserved in advance, all the economy cars had sold out and I had to rent a large vehicle at twice the price I'd budgeted for. Plus because Budget has only an airport office, this added a lot of time and hassle to the final leg of my trip.
I will not be using Enterprise again and will not recommend it to anyone.”
“Hammond, LA Morrison blvd
Juwan & Shelby were very professional. Their knowledge and expertise were quite profound the way Juwan was able to navigate the system to ensure that we received exactly what we needed. Although it was somewhat busy, He still took time and made us feel like our business was just as important. The vehicles were very nice and clean. Shelby did a outstanding job with explaining everything with the return and charges. We are completely satisfied with our experience and will definitely become returning customers because of our great customer service experience.”
“Had a good history with enterprise but recently got a car on line..didn't find spot to put loyalty number so 2 days later called to add loyalty number..price increase $250...they said I changed the reservation..I did not...horrible to do to long time customer”
“Car broke down. Had to pay someone to drive us to 3 locations before we could get another car. The 1st 2 employees rude one laughed (Cody Crawford) had to go over 30 miles away before someone treated us as customers and put us in a car. Almost 7 hours gone as our 3 grandkids waited to go to the Waterpark. 200.00 for someone to drive us all over. Enterprise offered us a 10% discount for the inconvenience. NEVER use this company that says " we will pick you up" ha that's a lie they left us stranded.”
