“Absolutely shocking experience with enterprise and not for the first time. Contacted the reservations line this morning to try and book a car for the same day if possible. Initially tried Llanelli and was told there was availability and a booking confirmation was sent. Within minutes I had a phonecall to say there was no availability so it was cancelled. I then rang the reservation number again and tried for Carmarthen, again I was told there was availablity and when I question if this was correct I was told yes but I could ring them to double check for peace of mind given my previous experience. Again had an email confirmation of booking. I then spent the next hour and half trying to get through to the Carmarthen branch with no answer. Eventually I had to ask my husband to leave work and drive round to check my reservation. He was told that it had been cancelled and there were no cars available. I had not been contacted and told this absolutely shocking customer service. When I complained to enterprise I was told I would have a phonecall within a few hours to discuss my complaint. Needless to say this never happend.
This is not the first time this has happened. The company is terrible with no regard for their customers and zero customer service.”
“I wanted to express my sincere appreciation for Enterprise Car Rental's policy of renting vehicles to individuals of all ages, including those over 80. This inclusive approach to customer service is truly remarkable.
I would also like to extend my heartfelt gratitude to the Enterprise car rental team at Dublin Airport, especially to Nikita, the agent at the rental desk, and Martin, who assisted me during the pick-up process. Their exceptional service deserves a five-star review. Over the past two months, I had the pleasure of renting from Enterprise at this location on two different occasions.
Nikita's professionalism and assistance at the rental desk were invaluable. She made the rental process smooth and efficient, ensuring that I had everything I needed for my journeys. Her dedication to customer satisfaction was evident.
Martin went above and beyond during the pick-up process. Not only did he help me load my bags into the rental car, but he also took the time to familiarize me with the key features of the vehicle I rented. His attentiveness and willingness to assist made a significant difference in my rental experience.
I believe it's essential to spread the word about Enterprise's commitment to serving all age groups and the exceptional service provided by Nikita, Martin, and the entire team at Dublin Airport. Your age-inclusive rental experience, coupled with outstanding customer service, is something worth sharing.
I have already recommended Enterprise to all my friends and colleagues, emphasizing that there's no need to wait until you're 80 to benefit from a rental company that values its customers. Why not give Enterprise your business while you need a car rental? Your dedication to inclusivity and top-notch service is something that deserves recognition and support. and your automatic service for the paying the tolls in Ireland was wonderful.
Thank you for your exceptional service and dedication to your customers. I look forward to continuing to do business with Enterprise and encouraging others to do the same.”
“We flew into London Heathrow airport on Friday 24th November - after a 2.5 baggage delay we were helped with our hire car by Kiran - she was absolutely delightful and a breath of fresh air, made our delay disappear into a memory as she was so thoughtful, kind and with a genuine smile booked us in swiftly and professionally so that we could get on with our long journey. She really is a fantastic ambassador for your company. Thankyou Kiran. I hope she gets recognition as she deserves it.”
“Thank you to Pedro and Will at Palm Beach Florida airport drop off! He made sure we got to the terminal with my wife’s wheel chair.
Both pick up and drop off were seamless. Car was terrific (Nissan Rogue).”
“Over 20yrs renting! Airport I usually rent Hemi Challenger but last couple times they had over 45k miles, shaking on steering wheel, and ran rough! Rudy at Miami Airport Enterprise gave me a discount! So if rent a sports car check mileage, anything over 20k I would pass! I want a new car feel, not like I came from a car auction!”
“What a saga this has been. I reserved a small to medium van to move myself and my partner from Aberdeen to London. Evening before pickup I get a call from Enterprise saying they don't have any small-medium vans but will try their best to get us a large one.
Not ideal as the van will be half empty and quite large to navigate through central London but what can you do, we were on a strict schedule.
When picking up the van the enterprise agent noted some damage to the vehicle however informed us that damage under the size of a £10 note is not recorded on paper by Enterprise as it is deemed cosmetic on a vehicle of that size. Regardless, we made sure to take photographs of the van as it was picked up (these photos have been sent to Enterprise in our attempt to reconcile with them).
A week after dropping the van off in London I received an email from Enterprise saying the van had sustained damage during our rental period and we would be charged £250 for repairs. Upon inspection of the damage report, it was obvious that the damage claimed to have been sustained during our rental period was in fact already present on the vehicle when we picked it up from the Aberdeen location.
Noting this, I emailed the agent in Aberdeen stating that this damage was already present and provided the photos we took when pickup up.
I have since had several unsuccessful communications with Enterprise. They do not care about anything I have to say and repeatedly send the same responses over and over.
I finally managed to get the charges reverse by my bank however today (11 months after this began) have had an email from a debt collection agency. I now see the only way out of this is small claims court.
Never will deal with Enterprise or their sister companies (Alamo and National) again and I strongly recommend others stay away.”
“I would have left a 0 if it was possible. 1st they would not pick me up from my house, I had to get a taxi. Then the car was so filthy I could barely see out the windows and didn't want to sit in the seats. I left my garage door opener on the visor which is like having a key to my house and it just disappeared. They charged me 107.00 for tolls that I had an ezpass for and kept my $50 deposit. I will never rent from them again....ever.”
“We got a car from the BRANDON FLORIDA LOCATION 110 US-301 N TAMPA, FL 33619 that smelt like smoke, so bad it would take your breath away. I made them and corporate aware of the situation and they told us that they can't help it that people smoke in the cars. Well, we don't smoke and we don't and shouldn't been given a car that smells like weed horribly. We had to clean their car ourselves and put air fresheners in it something that we shouldn't have to do. I would NEVER recommend renting a car from an enterprise, apparently, they don't care about their customers and their customer service is horrible along with their excuses.”
“The customer service representative, Maroun Chahwan at Enterprise Montreal Airport provided a great service. The transaction was smooth and fast.
Thanks!”
“The salesman Isaiah Edah-Dike was very friendly and professional. He went above and beyond to accommodate us after a long tiring flight. He is simply the best. He is the Station Manager at Louis Armstrong Int’l Airport, 600 Rental Blvd, Kenner LA 70062.”
“Station Manager, Dan Ogden, in Albany, NY provided great customer service and was easy to work with. We needed a vehicle for what may have been a week, but ended up only needed the vehicle for a few days; Dan was accommodating! We'll definitely use them in the future if need be.”
“My husband and I went to Rapid City, South Dakota for a quick weekend getaway. We flew into a smaller airport there. We had rented a car before we got there online, and it was suppose to be waiting for us and it wasn't. Computer glitch- However, we got a ride to the Enterprise desk and they guys at the counter were so helpful and nice!! They got us an upgrade for our trouble, and waived the gas refill for us! BIG shout out to Ethon Sandman and the team there!!”
“they are real scammers, they gave me a car with a crack in the windshield, the consultant told me about this, I have all the sound recordings and photos, now they are not returning my deposit because they say that I broke it, keep in mind I will go to court, I have all the evidence , you will still pay me moral damages, swindlers, please do not contact this company, my biggest mistake, RUBBISH not a company”
“They will tell you one thing one phone when get to the rental office it's completely different they make new policy s on the fly with is not even on there policy online so how would you know just a bad place to go”
“Last month my insurance company made arrangements for a rental with the New Carrollton Branch of Enterprise Rent A Car. When they called me at the body shop I was told that 2 cars were available (a Mazda CX 50) and a Toyota Camry. I told them that I would take which one was easier for them if the insurance company was covering 100% of the cost. While driving the car I noticed that the Oil Pressure light would come on intermittently. After making several calls to the branch and 3 hours later I was told that the car was recently serviced and the light wasn't reset and it was safe to drive.
Fast forward one week and I returned the car to the body shop as requested and received a call from Enterprise the next day confirming receipt and stating that my deposit was going to be credited but there was a $36.12 charge. I informed them that the insurance company should have been paid as previously discussed when I first picked up the car.
Enterprise has fraudlently charged my card and is refusing to credit the account. I would not recommend this branch because they don't seem to be very honest or helpful.”
“Justin was great in assisting me in getting my rental car. He had me laughing the entire time. I appreciate that because it toom my mind off of being without a vehicle. Also Zac was very polite in giving me a ride when I had to turn the car back. Kendrick has a top notch team on the greenville N pleasantburg drive. 10 stars.”
