“Rented an suv. Windshield filthy inside and out. Floors dirty. Seats had something sticky on Them(like spilled soda) Outside of car was as dirty as inside. And the smell. Ugh!! Wet dog smell. The customer service was very poor. Unfortunately I had to get rental there per Insurance Company. York Pa.”
“I needed a rental car for my accident and went to enterprise on empire blvd in Webster NY. Matt helped me get a car, a Rav4 the same day I went to the shop. I found the car too big for my garage with my husband's car in it too and too big to drive. I called him and he found a new malibu in a few days and drove it to my home to replace the Rav4. He went out of his way to help me. I will recommend Enterprise to all my family and friends.”
“Hayley from the Bracknell branch was brilliant! She responded immediately after being contacted by my insurance company! Hayley even upgraded a small van to a transit van without the extra charge! I’m very happy with the service.”
“They took me for $368 dollars fraudulently. The insurance company for the person who hit me was to pay for the rental. They upped the classification of the car I got to a full size so the other insurance company would not cover it all. Shame on you. It took me a week to even get a car. I will go out of my way to not use them again.”
“My wife and I were 100% satisfied with our Enterprise rental out of Logan International airport last month. From getting the car of our choice to its return, everyone (especially Isabel) was dedicated to assuring that we felt comfortable with our rental. Everything was handled efficiently and professionally. Thank you!”
“I hired a Luton van from Enterprise, Bury St Edmunds to undertake my house removals recently.
The member of staff I dealt with was Kevin. His approach was exemplary. He explained everything in detail and made the whole hiring process straightforward. He is courteous and efficient and an asset to the organisation.”
“Car was dirty, despite a sign hanging from the rear view mirror saying the car had been cleaned. We discovered the windscreen wiper fluid container was empty. We found this out on the motorway, when travelling at 70mph. We tried to clean the windscreen but the windscreen got dirtier and we couldn't see through it, which was very dangerous for us. We ended up having to buy our own windscreen fluid, what a joke! Disgraceful company. Please avoid., despite a sign hanging from the rear view mirror saying the car had been cleaned. We discovered the windscreen wiper fluid container was empty. We found this out on the motorway, when travelling at 70mph. We tried to clean the windscreen but the windscreen got dirtier and we couldn't see through it, which was very dangerous for us. We ended up having to buy our own windscreen fluid, what a joke! Disgraceful company. Please avoid.”
“Well the truck we rented started giving problems the service light came on along with other lights. I requested to exchange the truck and all I got was more ride unhelpful answers and told sorry for your luck they could not help me then when I did get someone to try and do something they had me drive this truck 60 miles to get it replaced and I was told that the place for the exchange was already notified about the situation . They were not and I was told there they were not going to help me there was no car. I was told to just drive that one and call road side assistance if I need something. Truly unbelievable I had a disabled husband and it was very hard on him thank God we made it back home no thanks to any of the representatives that work fir the company. How sad.”
“Everyone at the Northport Alabama location was fantastic. They answered my questions, got me in and out hassle free, and made sure my rental experience went without any problems. They even knew my first name as I walked in the door to return the key.”
“Chelsea @ the hixson pike location was very helpful. My back passenger tire was having service issues!! I drove the car 1hr 30min away or more to middle Tennessee location she was very helpful every step until I got into a new vehicle thanks so much!!”
“Spoke to customer service by phone took all my information because I have rented from Enterprise before, told me the the only location was Rockwall Texas not close so I had to Uber myself there get there and the Enterprise employee behind the counter Not only was rude did not care to see my confirmation number decided my driver's license and credit card was not good enough $300 deposit was not good enough and that I was not able to rent a car and that was that extremely rude and had a look on his face to say we do not give a s*** about you and your situation and had a smart remark with have a nice day. I will never ever rent another vehicle nor will I give anyone a good review for that company in fact nothing about that company will come out of my mouth positive I'm I am completely in shock they're still in business. Very unhappy customer excuse me X customer”
“Not getting pickup for car and didn’t get a car.employer continued to hang up on me.very rude employers.didnot tell me there was not a car in the
Council bluffs.the car that they let me lease a car that has bad tires on it.
I got a flat tire had to get new tire on it.continue to get the issue cleared
Up, but continue to get the run around.not very with this company”
“Customer service given by Jake when I collected and dropped my hire van at the overflow car park at Stansted airport was excellent. I’ve hired here on many occasions and I have to say Jake surpassed all expectations. Helpful, friendly, Knowledgeable and polite.”
“1. Hidden Charges - the bank recorded an international transaction fee.
2. The opening and closing hours on the website are wrong. I was asked to pick up the vehicle early because they close earlier than stated on the website.
3. The desk at the airport was unattended. The phone call wasn’t answered, left stranded at the airport.
4. The company charged $150 for cancellation, even though they didn’t show up.”
“Had no choice but to hire a car from this "company", was told by the employee upon collection of the vehicle that no damage was listed on the car, (my sister who had been charged for damage she didnt do told me to take pictures as they'll try everything to get a claim out of me) ! Told the employee this when signing for the car and luckily took pictures of the various damage on the vehicle that apparently wasn't there! Had the car for 1 full week dropped it to the garage where i collected my car from! A few hours later was called by the cant get a word in edgeways assistant manager to say the "boys" have just collected the vehicle and the is about a foots worth of damage to the lower passenger underside behind the front wheel arch and that i must have hit a curb and unless i had proof that it weren't me that ill basically have the claim put against me! I was so upset as i knew this weren't me that caused any damage let alone a foots worth to the car, i drove the car like i just passed my test! (Firstly if the "assessors" or "the boys" had been so critical of the car prior to my hire maybe they would have seen the damage was present prior to my hire and foregone me the distress of trying to prove it wasn't infact me driving it like a bumper car hitting curbs left right and centre! If i had not took my sisters advise and took pictures i would be massively out of pocket for something i did not do! The location of the damage would not be visible to 99% of the general public and believe they had prior knowledge of the damage to the car and was just simply "trying it" as nobody would have proof the damage was not there! The car was a black vauxhall corsa, luckily for me and unluckily for them i did have photographic proof the damage was infact there at the time of collection (time/location stamped photo) perhaps this vile companys false claim against my sister was your undoing this time! I dont know nor will never know if some poor customer(s) have been charged for said damage before or will continue to after but i do believe this company had prior knowledge of the damage and i was just another victim of perhaps a ongoing scam? maybe i shouldn't be so quick to jump to conclusions but maybe they shouldn't either! Never will i have any dealings with this company again( my advise to the customer is to take lots of photos if you feel like you have enough take another 30).....”
“I hired a car from Enterprise Leeds Bradford Airport whilst my car was been repaired. I found the staff friendly and obliging, they were expecting me when I arrived and the whole handover process was quick and smooth.”
“I got a rental in Saint Joe Missouri because my car was wrecked which was not my fault. The remote on the car did not work the right front panel came loose from the car that had to be snapped back in then the car would not start on a Friday when I left work early I finally did turn over I called enterprise they did not have any rentals available until Sunday. I went to start the car Saturday morning would not even turn over. So then I had to wait for somebody to come and jumpstart the vehicle they finally showed up and I was told to take it to the airport in Kansas City for a simple swap out. Well let me tell you I’ve been here three hours or more everyone says they will help you but then you see them helping numerous other people and let me out at first I was totally ignored for maybe the first hour. Then they wanted to help me and every time they said I’ll be right back they didn’t show up again for another 30 or 40 minutes as I seen them helping everybody else but me. This was supposed to be come down to a simple swap for something that ran and now it’s cost me my whole Saturday dealing with this problem. I don’t even think I’d give it a one star right now. Customer service since Saint Joe was very kind and they was wanting to help but they had nothing to help me with”
“Rented a van from the Harrogate office. The van was covered in small scratches, and several dents and I pointed as many out as I could when I collected the van. I was told they were all under the size and nothing to worry about.
Get the van back to them and they suddenly spot a small looking scratch on the front bumper and home in on it. This is shown on the photo attached - it's the tiny scratch at the bottom near the wheel. The scratch was apparently bigger than their tool, but under the bumper where it couldn't be seen - the small area that you could actually see was way smaller than the acceptable limit.
They accused me of the damage (which I didn't cause, and was clearly related to existing damage that I had noted in the morning when I collected it) and proceeded to charge nearly £900 to my card - which I had specifically told them they were not authorised to do as I was contesting their claim.
Don't trust these scammers. I made the mistake of not photographing everything before I set off.
Update: the day after I wrote this review, Enterprise cancelled the claim against me and started the refund process - which can take up to 5 days. I'm not certain of the reason as they didn't make it clear, but I assume it is because I pointed out the damage was under the bumper and their damage assessment tool clearly states that scratches and scuffs under the bumper are not to be considered as damage.”
“Genuinely the worst customer service I have ever experienced. The rental was picked up, checked for damage and none was found. Once back at the centre they called me to inform me of windscreen damage. I suggested, that as it wasn’t discovered, it could easily have happened on the drive home, so the guy went to speak to his colleagues, then never called me back, so I naturally assumed that the matter was dealt with. I later discovered that they had then proceeded to just send a claim directly to to the insurance company. Obviously irritated by the underhand nature of this, I called to complain, but because I had the audacity to suggest poor customer service (calmly I may add) the customer service rep was rude, then hung up. I lived abroad for many years, so have a lot of experience with hire cars, and The service at enterprise is without question the worst!! Don’t even deserve 1 star. Use hertz or Europcar or literally any other provider, as they are cowboys who will scam you in whatever way they can!!”
