“Matt and Rocco were the two gentleman that helped me with my rental vehicle. The car was clean. It ran well. It was ready when I wanted it to be and I had a good experience with enterprise”
“They will steal.your money
Stole $300 from me, didn't even rent a car, told me my card declined, in reality they pulled $300 off, I disputed this and reported to BBB”
“Wow website says 43 cars available. Reserve one for a week and get confirmation.
Walk a mile to “business” and find they don’t have a car for me and a lot full of car's
Deleted the app from phone and tablet! They suck ……they we’re good back in the day now not so much!!!!!”
“Bad communication, ran my card for twice as much as they originally stated the original final amount would be without telling me about it did not recognize it till I got my statement. Vehicle was inadequate and gave me a lot of issues.”
“Rented a vehicle from the Tampa Bay airport facility January 25th, 2024. Experience was friendly, efficient, and above expectations. No one likes to spend money renting a car, but having a professional and well organized system made that encounter way less daunting than I anticipated. Alejandro made the return just as easy.”
“Came to pick up my car that was paid for by my company and got confirmation. Was told that they have other reservations to uphold before mine. Caused me to be late getting on the road with having to take my own car”
“Should be a zero. I waited for a rental because my car was totaled and I had no choice. The truck that Katelyn brought out for me had damage. We discussed it and she wrote on the tablet. It started raining and I was stressed. She handed me the tablet and I looked at what it scrolled through. I asked about the walk through and she said that it would be attached to the contract. I signed it and found out a month later that Enterprise was charging my insurance for all of that damage. When I went back through the contract, she had written on one small line that there was no damage. This company took advantage of a vulnerable person already going through a trauma. They never responded to my request for pictures demonstrating that there was no damage when I rented the vehicle. Beware of signing on their tablet.”
“I recently rented a car from Enterprise of West Memphis for two weekends. I have rented with West Memphis before and it wasn’t pleasant. This experience made the previous one forgiven . The first weekend Steve took care of me . Steve was nice, professional , and swift . I thank you so much Steve . The second weekend Travis made my experience wonderful. Travis was Professional ,Friendly ,Punctual and very Detailed with my needs for a rental. Thank you Travis for this experience .”
“You need to pay this fee...week later, oh here's another fee...month later, oh here is ANOTHER fee. 2 years later you didn't pay for another fee we made up so your going to collections.”
“I went to 619 York Rd., Towson, MD Office they do shady Businesses with Insurance Claim, their quote was different then my first time I rented the car from them, I return the car in good condition and with gas the Insurance company was taking awhile to get to my car so I returned the rental until the Insurance company finally got my car in the shop I called them to get the rental again this time they gave me a high quote for out of pocket expenses for the same type of car I had the first time, after I told them that I wasn’t paying the higher quote that I was going to call another Enterprise they tried to Black Ball me from renting a car with out paying the higher quote from them. So My husband let me drive his car lol Enterprise in Towson is very shady.”
“I used to be a valued customer with Enterprise and then they put me on the do not rent list because my mother in law took the rental I had in the driveway without my knowledge and ended up getting pulled over. I got it out of the lot they towed it to within 10 minutes if it being there and had returned the car back to Enterprise. I told Enterprise to file charges on my mother in law for taking the vehicle as I did not give her permission nor did I want to lose my relationship with them because I rented vehicles from them quite frequently but instead they put me in the do not rent list and no one will return my calls when I call and beg and plead if there is anything I can do to get off of it. Now my mother in law is allowed to rent from them and I am not, even though I was a preferred customer. Very disappointed how Enterprise has treated me as a valued customer for the past several years. I can’t even rent a car with my insurance company if something happens to my vehicle because they use Enterprise and they will not remove my name from their do not rent list.”
“We were hit by one of your rental trucks and after contacting countless departments at your company, no one would take an incident report. I was specifically told by multiple employees to never use the words, “claim or report” or no one in your company would touch it. The person at our local branch openly mocked me because he knows he can get away with it. One person told me you have GPS tracking on all vehicles and he just laughed out loud when I suggested that you might. The local branch rep said, he definitely wasn't going to help me. When I asked about GPS he laughed hysterically and stated, “Go ahead. Call corporate, call claims, call anyone you want. Good luck with that! You track that down! Hahaha! No one is ever going to help you! Hahahaha!” Then, he hung up on me. This is the one person everyone at your company said I had to get a case number from or no one would be able to help me. No one in multiple divisions would start a case so you attempt to look for the person who returns a damaged truck. I understand it's a long shot, but it's what the police told us to do after filing the police report. I was repeatedly told you have 10000 trucks on the road and you have no clue where they are. I find that hard to believe. It's clear that you have no system in place for non-customers who want assistance to report a hit-and-run renter. You rent trucks to companies for 2-3 years so they can hit people, cause property damage, and flee the scene of an accident and you will protect them, the criminal! No wonder your renter told us to “f*Ck off” and sped away. After two days of calling and countless Enterprise employees, they basically told us the same thing—to f*Ck off!”
“Poor customer service, they just want all your money and won’t update you before hand about procedures needed before taking their cars.
Insurance claims beware: even if your insurance is paying for the rental you will need to cough up a couple hundred for a deposit.”
“My name is Giovanni Arnaboldi North Carolina resident with valid North Carolina driver license. I reserved a car with Enterprise at Fort Lauderdale airport on January 20th, 2024. I presented my North Carolina driver license and my credit card, I am an Enterprise plus member.
At the check in I was asked for a second document with my picture an my address that I didn’t have with me.
After half hour I was forced to rent a car from Avis. Never again with Enterprise a company to be avoided”
“I rented a car from the Lancaster Enterprise and I can't say enough good things about my experience. Today when I returned the car my ride had road problems and at the last minute could not take me to get my car. Angie was working alone but was so kind and paid for an Uber for me. They are Amazing with Customer Service.”
“Subject: Complaint Regarding Enterprise's Handling of Insurance Claim and Rental Services
I have been a loyal customer of Enterprise for over 25 years under my driver's license, but the recent experience with an insurance claim and rental services has left me frustrated. Enterprise made a deal with State Farm to pick up my vehicle on November 3rd, but due to circumstances, I could only collect it on November 4th.
The complications arose when my car, taken to a Ford shop by State Farm, was not serviced because they claimed to exclusively work on Chevrolets. To make matters worse, in late November, both State Farm and Enterprise abruptly halted my rental without notifying me about payment issues. Instead of addressing the problem transparently, they requested the return of the car, citing mileage limits and offering a newer rental.
When I contacted Enterprise to report an unauthorized deduction of $389 from my bank account on December 8th, the situation became more perplexing. State Farm admitted they hadn't initiated any work orders because they were unsure of my car's location, and the rental needed to be restarted. It became evident that State Farm was mishandling claims and concealing information on their app.
Returning the car on December 11th, after I saw the fees taking out my account. Then after they closed, and I was waiting in parking lot for my husband to pick me up. The manager Johnathan sent a guy out to give me the rental keys back. I assumed they saw where Zachery of state farm re inputted the new claim to start new on the 11th of Dec. I left it and assume they saw it on the computer. I already was already facing challenges with the Ford shop repairs, as they needed State Farm's permission to proceed with repairs. But, Zachery of State Farm resent the claim and told me to call the shop and make sure they got it. Debbie said yes, but only wanted to do the body and not anything else because they don't service Chevys. Despite conflicting information, Enterprise continued to deduct money from my account without permission and in January. Furthermore, Enterprise's refusal to rent to me on December 30th, citing State Farm's outstanding balance, contradicted the information provided by Enterprise Corp. Though almost $600 has been taking on 3 different transactions.
In summary, I am asking that my car be promptly repaired, State Farm fulfills their financial commitments to Enterprise for the pickup scheduled on November 3rd, and Enterprise addresses the unauthorized deductions and rental denials that I did not reserve myself. This experience has been disheartening, and I am asking for a resolution to these issues. The rental shows State farm is responsible and I was told everything was covered by stat farm themselves and the appraisal person, Debbie via text to my phone.”
“The customer service, shuttle, car and low cost met expectations. Someone else ahead of me had wisely requested beforehand a vehicle with winter tires. This had not occurred to me so I received M and S tires which were standard issue. This was a terrible mistake as these tires had no traction on winter roads even though there was sufficient tread.”
“Ok, future costumer’s of Enterprise. Here is my review of what I just when through. Needed to rent a car do to a hit and run accident. So out of nowhere my car is headed to the repair shop and the estimated time of completion on the repairs was 30 days. It’s a little more than a week before Christmas, which included a family trip to Park city, and Midway. The rental needed to be safe with all wheel drive and room for two car seats for the kiddos. On top of that my insurance was not going to pay for the rental. Having rented a car from enterprise before I called and talked with Matt W, giving him the information of the situation. Matt W (if you read this man, Thank you so much for your effort. You made my family’s holidays work out like the accident never happened) met with me at the repair shop with rental ready to go. The next day the check engine light came on. So I reached out to Matt W at the down town location to let him know. Matt W knowing about the family trip coming up. Had me stop by the down town location. He took care of us by putting us into a different rental. He had us in and out in less then 5 mins. A week goes by. Then the day before we leave for park city the brakes start to grind and squeak in the second rental car. Again I call the down town office where Matt W works. We both were like Parleys Canyon is no place for bad brakes. With in 30 mins of the phone call with Matt W. He had us into a different rental. Then in the end when I had questions about the bill. Matt W took the time to go over it with me. Again Matt W. Thank you”
