“Booked through Capital One a Luxury SUV. Enterprise “overbooked” these vehicles and only offered downgraded vehicles. I asked enterprise at the counter if there were any other options but they said no since I booked through a third party. I called Capital One and they were nice enough to call the location and check on a new vehicle for me. Enterprise said to them the dispute must be made at the counter (which it was) and so Capital One nicely refunded me the difference. However, Enterprise gets to keep the full amount I presume. We see your scam you awful non-customer minded company.”
“Even a one star does not wokr for a reviewMy advice if you ever need to rent a car is DO NOT use Enterprise on Bayshore Blvd. I booked vans in April for a youth mission trip with our church. At 430pm on Friday, less than 24 hours before I was to pick them up they call me to tell me they do not have any vans or SUVs for me to rent. There is nothing they can do. I told them I can go online and book them and they said No you cannot because we do not have those vehicles from online. So if you do book you too will be in the same boat as I am. This is false advertising so please DO NOT USE THEM.”
“Jake was the customer service gentleman that helped me today. Absolutely one of the best people to deal with. Fast, efficient, and was a huge help!! Thank You Jake and thank you Enterprise.”
“If I could I would rate a 0-10 I did my reservation by phone pick up was scheduled and then I get a call the next day my reservation day and they stated that they did not have any cars available I had to go out of town on a work meeting and I got in trouble for not making it. Worse experience ever this was with the Madera location”
“Been renting cars all my life, all over the world. Worst experience ever here with an uncaring staff and worthless branch “manager” (Gary). Had a reservation to pick up my confirmed car at 2pm to bring guests to my daughter’s wedding. No cars and not a helpful word from the useless clerk and “manager”. They not only didn’t have a car that was confirmed, they could have cared less of the stressful situation this left us in for the wedding. No apology other than to say “look at our lot, we don’t have cars” and to complain about THEIR reservation system confirming cars when they were out of them. Thoughtless, uncaring, unsympathetic employees here. No training (that they retained), sympathy, or aptitude toward solving the problem the Company caused. Gary Milbrot, the “manager” had the gaul to ask me to leave the premises while we were calling other branches looking for a call when he and his staff wouldn’t lift a finger, not care to take ownership for the issue.
We found a car down the street where another abused Enterprise customer was completing their rental when we got there and, before we left, this car company was driving to Enterprise to pick-up yet another renter who was denied with a confirmed Enterprise reservation.
Save yourself a potential disappointment and an uncaring customer service experience, rent somewhere else or you too might not have a confirmed rental available. They seemed to think telling me they won’t have a car till Monday for my Friday rental was acceptable and were belligerent on top of that. We’ll make the rental plans thanks to Bay Rentals down the street. Gary: take a customer service 101 class or consider a career outside of customer service. Your company created the propped, take a little pride and ownership toward helping solve it the next time. It sound la like you mismanage your inventory there reculay!. .”
“It is very dissatisfying and disheartening for Enterprise that I would be blamed for these damages that were already caused by someone else, Enterprise should take more pride and do their due diligence in inspecting their vehicle before renting it out as a top priority. As you can see clearly in the picture the agent that leases the car is in the pictures and fully aware of these damages... Enterprise sent me a bill for $1272.42 for some damages that were not my fault. My question is how does this happen and it just supposed to be ok????”
“I recently had an extremely disappointing experience with Enterprise Car Rental that I feel compelled to share. They charged me a whopping GBP 400 for a small scratch on a tire. It's outrageous, considering that tire repairs or replacements usually cost no more than GBP 100 anywhere else in the world.When I rented the car, it already had 8000 miles on it, and I drove it for an additional 2000 miles. Given the car's usage, a minor scratch is perfectly normal wear and tear. Charging such an exorbitant fee for something so insignificant is completely unjustified.Furthermore, Enterprise has a practice of charging a GBP 35 admin fee just for emailing you about a violation ticket. I received two such tickets, contested both, and successfully had the fines waived. Despite this, Enterprise still charged me GBP 70 in admin fees.Overall, my experience with Enterprise was incredibly frustrating and unfair. I would never recommend Enterprise Car Rental to anyone.”
“I rented a vehicle to go to Chicago as my wife was receiving a double lung transplant at Northwestern. I drove to Chicago to let my daughter have a break as she had been staying with my wife at the hospital. She went back home to Michigan on Friday. On Saturday morning I was running an errand for my wife when I was plowed down by a hit and run driver while on my way to Target. This resulted in a broken femur and surgery for me. Enterprise insisted that I get out of my hospital bed with a broken femur and come into their office to add my son as an extra driver so he could take me back to Michigan and leave my daughter to care for my wife. No exceptions. I will never rent from Enterprise again after being a life long customer.#Enterprise has horrible customer service.”
“So how is it that Progressive is paying for my car rental where one of their customers hit my Camaro and they will pay for Enterprise to give me a vehicle to replace it while it's being fixed but whereas normally Enterprise list Camaros under their exotic line I am given a standard size car how does that work out because we all know there is an extreme price difference between the two rentals and I'm only allowed a $27 a day vehicle under the contract they have with each other and then I'm told they may not have a standard size vehicle Ashley on hand even though the reservation was made in advance by 2 days and I was told I could pick it up there so where do these numbers even equate and what happened to the service because I'm the one that was hit but it seems like I'm also the one getting jerked around and apparently so won't anybody else under the same circumstances”
“I rented a car to drive my kids and I to Florida to celebrate my sons graduation. Not only was my rental an hour late for pick up, making us delayed on all of traveling but the car they offered me not only had a huge Crack down the windshield directly in the vision of the driver but also a Crack that ran across the passengers line of vision.
I explained I was NOT happy with traveling that far with a damaged windshield and that I was very angry that it was late from my original pick uptime. I was told there was nothing they could do, this was the only car available so i either took it or wait around for another available car. Mind you there were 2 customers waitiing behind me who didnt have rentals at all despite their reservations and pick up times. I was told they do no in store discount or compensation.
I have called and contacted Enterprise 4 times in the last cpuple weeks with absolutely NO return call from anyone. I called today and even though my phone number is on my contract and i have confirmed it each time ive called. She repeated back a nunber that isnt even mine for them to discuss any compensation . I corrected them and "updated" the same number ive always used. Now i wait to see if anyone is going tonaddress their poor service, their lack of accountability, and for making me spend $500 on a rental i felt was unsafe.”
“We booked a reservation at Miami airport for our vacation. We informed the agent before we left we only have a debit card and asked what documents we would need to bring to use the debit card. They told us we just need proof of a return flight. We informed them we were returning before we fly out as we were only renting for 1 day and they said that would be fine. We went to pick up our rental when we got to the airport and they declined us because we have to return it the same day we fly out. We asked to rent it for the week then and they declined that so we were stuck and had to taxi everywhere. When I called enterprise the next day to discuss it with them they blew me off. Very irate with the treatment.”
“Avoid London Stansted airport branch. Recently rented, wrongly charged for tyre damage. no debate no grey, simply accusation. Charged £250 without evidence or hesitation, still no dialogue with customer service team. Appalling treatment, renter beware.”
“Changed my return time without informing me and then tried to charge me for another day and keep my desposit. Took over £500 out my bank without even informing me that anything was wrong upon arrival. Sent everything in French when I am an English speaker. Still not had this translated as they said they would. They refunded a random amount with explanation or any written receipt. Every time I try to speak to them, they cannot give my a straight answer and continously leave the conversation rather than resolve the issue and refund my money. Stay for away from this company.”
“Was rear ended, the other party had insurance, and I collected all the info. When returning the car, I was told by the attendant that there wasn't enough damage to make a claim, so don't worry about it. One month later, I received an email stating that I owed nearly $4000 for damages. I responded immediately, gave all the info, and was told they would file a claim. I kept sending emails and leaving voicemail that were never responded to. Two months went by with no word, so I assumed that the claim had gone through. Then I received another email stating that I still owed the money. After a great deal of hassle, I finally was able to talk to a representative, that stated there was no policy attached to the information I gave. So to make this 10 month ordeals bit shorter, it went from no policy, to there is a policy but they are not taking responsibility, and on and on. No one could tell me why, so I finally called the insurance company, and with a great deal of time expended, finally got to the root of the problem, and they took responsibility. I did the work that the enterprise employees should have done, went ignored when I reached out, and now I have filed a complaint with them, and have heard nothing back. If I could give negative stars o would.”
“We rented a minivan from Reagan DCA for a wedding in Maryland. Unlike my last 2 times with other companies that were horrible we decided to rent from Enterprise. What a huge difference...no lines and quick check in. Reservation was upheld amd our van was ready to go. Spotless and brand new. Very easy and we were on our way. We had to extend the rental for a day and did this online in a minute. On return we also had a useless drop off and our man Randy at DCA got us a quick review and receipt and was friendly and funny. Took the stress right out of our travels
Thanks for a perfect trip and we will only rent from Enterprise moving forward.”
“We rented a vehicle through our local Enterprise office for about one week. However, at the end of our journey we lost our own keys. When we went back soon after returning the vehicle, it had been cleaned, washed, & rented out already. The person at the desk inquired about our keys, but nothing had been found.
A day later we went to our local dealership to find out how much new keys would cost. We waited another week, went back to Enterprise , & to our delight our keys had been found & they were being held for us! No extra expense for new keys! Thank you for taking such interest in your customers.”
“Had a reservation. Got dropped off 134 miles from home. Had a picture drivers license, reservation, rewards number all in my name. They refused to rent a car to me because i did not have another picture id. Unbelievable! I had rented a car out of state multiple times before from them with less id. The least they could have done is to let me know I needed a second picture to comply with new policy. Will not recommend them to anyone”
“Absolutely horrible. Bedford Indiana store is terrible. They won’t call you back and when you finally do talk to someone they say they have no cars and don’t know when they will have one. Will walk before I ever try to deal with those people.
Jon Flynn.”
