“Customer service at the Tigard OR location was stellar while my car was in the shop. Having no idea how long I needed the car, for six straight days I called Enterprise to extend my rental. They were so kind, patient and understanding with my multiple calls. Thanks especially to Zach and Emily!”
“Bank road office offered me an excellent service, While I was struggling to have a proper transportation , this agency came to rescue.I am ever graceful..Thank you and keep it up!”
“I have been renting cars from enterprise for over 30 years the one and only company I will ever rent a car from I never had an Issues with renting or cars customer service is amazing always .#1”
“Had another wonderful experience with Enerprise in Marysville, OH. Ian, the Marysville manager was a very nice, very polite, & very easy to speak with. He took very good care of us. Even when there was a big problem that arose with our account, he handled it so wonderfully. Thank you Ian. I hope I got the spelling of your name right. Lol”
“I rented a car in Larry Utech Halifax and just want to say I had excellent service and want to thank Fatima and Hital for there expertise and making my experience positive. They were both very helpful and have great customer service!!”
“Rented from enterprise at 1000 s federal hywy in pompano Beach FL
Several times this season. Evan, manager, and his entire staff have
always been great. Office and cars are always clean. I look forward
to renting again next season. Thank you for the excellent service.”
“Great experience at Enterprise in Bartlett. Spencer Evans took excellent care of me.
He was super helpful and professional. Smooth and easy rental process. Highly recommend”
“I wanted to write an update to my one star review. That issue did happen however, on Monday when I could call the office that I rented my car from the issue was handled. So just a little recap. I was given a rental car because my car was in the shop being fixed due to an accident. The first car I was given within 24 hours had a major malfunction light come on. I call the 800 number since it was a Sat afternoon. I was told to take it to the Naperville office on Sunday to exchange to car. The Naperville office's had the worst customer service I've dealt with and told me that the car was fine. They wouldn't switch the car out. I told them if something happened to the car, I had tried to switch it out and they refused. So Monday I called the Villa Park office and let them know what happen over the weekend. Luke and Nick were extremely professional and went above and beyond to make sure I would get a different car. They went as far as bringing the car to my house and switching it out. Enterprise should feel very lucky to have Luke and Nick working for them! So when employees like Jack Bronec give terrible customer service to a customer, Luke and Nick can come in and fix the situation. If Jack had just done his job in the first place I wouldn't have given your company a one star review and then gone on the read all the other one star review. Yikes! So the point of this long story is, that I feel that Luke and Nick should probably get a bonus, because if they did this with me they are most likely treating all their customers like rockstars.”
“I had the easiest experience with the Issaquah rental car location a big shout out to Nick Kennedy as he made my experience even more memorable with great attitude and all around ease for me right at closing time too. I will definitely be renting from them again. All the staff were great to work with.”
“I would like to thank Mariane at the Newark airport. She was so great helping us get home from a cancelled Boston flight. Hertz was the complete worst. She went above and beyond and was so professional and informative. Thanks Again”
“Reserved a car from Ottawa international airport. And returned on second day. There was a manager Matthew in the receiving area.
He was fantastic in service.
Even in this heavy winter weather, he was giving me a fabulous service.
His nose was running with cold. But loved to give a great service.
Thank you Matthew.”
“The Martinsburg WV office has always done well by me. I've never had a problem, never had a bad experience. I know about the refundable deposit fee, and all the other particulars. Every staff member has always shown me the greatest courtesy, and has always been able to help me. Any time I need a rental car, they are the only place i will deal with.”
“We rented an SUV from Phoenix South Mountain and headed to Cav Creek. On the way there, we heard a 'rubbing' sound when we went over the most minimal bumps. Called Griffin at South Mountain and he said no problem, Enterprise would change out the car, but we were more than an hour from his store. He we contact the Cave Creek store to see if they could help. Spoke to Evan at Cave Creek and he said he could. Long story short, Griffin and Evan had worked together at PHX and they got us into an equivalent replacement, that was actually returned to Evan the next day...and Evan continued to help us thru a couple small hiccups during our remaining 3 week rental. Great service !! Left everyone smiling !! Thx to both of your store Mgrs !!”
“Enterprise was fast in getting me a rental after i gotten into a accident. They worked great with my Insurance and the Collision place. Would go there again whenever needed!”
