“The Martinsburg WV office has always done well by me. I've never had a problem, never had a bad experience. I know about the refundable deposit fee, and all the other particulars. Every staff member has always shown me the greatest courtesy, and has always been able to help me. Any time I need a rental car, they are the only place i will deal with.”
“We rented an SUV from Phoenix South Mountain and headed to Cav Creek. On the way there, we heard a 'rubbing' sound when we went over the most minimal bumps. Called Griffin at South Mountain and he said no problem, Enterprise would change out the car, but we were more than an hour from his store. He we contact the Cave Creek store to see if they could help. Spoke to Evan at Cave Creek and he said he could. Long story short, Griffin and Evan had worked together at PHX and they got us into an equivalent replacement, that was actually returned to Evan the next day...and Evan continued to help us thru a couple small hiccups during our remaining 3 week rental. Great service !! Left everyone smiling !! Thx to both of your store Mgrs !!”
“Enterprise was fast in getting me a rental after i gotten into a accident. They worked great with my Insurance and the Collision place. Would go there again whenever needed!”
“Jevan Hogan at the 99th Ave and Bell road location in Surprise, Az is the best in the business. He goes above and beyond every single time we show up. He exceeds every expectation and always makes sure we leave happy. I recommend asking for him if you use this location...”
“I rented from enterprise located in Charlesglen Toyota 7687 110 Ave NW Calgary.
The service was superb and the Rep Tomas Mena-Size was awesome he went aboveboard to ensure I was happy with the vehicle and service. I would not hesitate to rent from them again.”
“I had to travel last month because my mom was dying. The two people at each end that I dealt with at Enterprise were so wonderful and kept me calm. I appreciate everything that Elijah S at Detroit Metro and Rylee Martin in Clinton Township did for me.”
“While on a business trip in Huntsville, Alabama my rental car broke down on Monday November 16th in a mall parking lot. Enterprise roadside assistance could have dealt with the situation better. They called a tow truck. The tow truck driver called and said he was on his way. After almost 2.5 hours I called the tow truck driver and asked where he was. He said he was called to another tow and someone else would come and would find out where he was and call me back. He never called. I called roadside assistance back and the girl did not even care that I had been waiting this long and said she could call another tow truck and her computer was showing it would be another hour. I told her that was unacceptable and I needed to get to Huntsville Airport to get another vehicle. She then said I send an uber and send a tow truck to get the vehicle. Upon the uber bringing me back to the airport, the manager Terynce was upset that I experienced all this. Terynce and Bethany could not have been more kind and helpful to me. They made sure I was put into another vehicle. Terynce even provided his cell if I ran into anymore problems while in Huntsville. I so appreciate the wonderful customer service from the Huntsville airport team. I do think that the roadside assistance girls that are part of that area of enterprise need to be spoken to and need to more attentive to customers that are stranded for 2.5 hrs is unacceptable and there should be more effort to stay on a tow coming for the customer.”
“I recently made a reservation for a Jeep Wrangler at the Enterprise Rent-A-Car office on Carmenita, but I was notified that the vehicle was not available. I called four other offices in the Whittier/Norwalk area only to discover that they didn’t have any cars available either, and some locations were opening with no cars on the lot.
I reached out to customer service twice, and while my issue was escalated to a regional manager, I never received any assistance or communication from them. However, the first customer service representative I spoke with was very helpful and directed me to the Enterprise location in Buena Park.
The staff at the Buena Park office were professional, empathetic, and went above and beyond to meet my needs. They were able to provide me with a Dodge Durango, which was a fantastic alternative and exceeded my expectations.
While my experience with some locations and the regional management left much to be desired, the outstanding service at the Buena Park office truly saved the day. I highly recommend the Buena Park location for their exceptional customer service.”
“I don’t rent often. When I do, it’s always from Enterprise. I don’t care to see if any other rental company is running any specials or whatever. I, almost always, go to the River St , Cambridge location.
Transactions with Enterprise have always been a good experience for me.
My most recent rental was no different. The car I reserved was clean and ready when I arrived. I was quickly and efficiently checked in by Baki and was soon on my way. Baki happened to be working the day I returned the car as well and check in went very smoothly. He is very courteous and a pleasure to do business with.
I want to share a situation that occurred while I was out of town with the rental… The valet service at the hotel where I stayed, parked the rental around midnight. The next morning when I was ready to get on the road, they couldn’t find the keys to the rental. I was delayed for over 4 hours and the keys were never found. At some point I called Enterprise’s 800 number to explain my situation and see if there was any way to get a replacement key from a local Enterprise. Long story, short. The agent,Tianna ,was so kind and helpful and apologetic…even though Enterprise was in no way responsible for my dilemma. Tianna arranged a tow truck to pick up the rental and hired an Uber to take me to the airport to pick up a replacement rental. This took so much stress out of the situation for me; and again, Enterprise was blameless in this. The Valet company should have paid for every inconvenience.
Honestly, once I contacted Enterprise and explained the situation to Tianna, everything went so smoothly.
There’s no reason that I wouldn’t, always, choose Enterprise. I’m so grateful for such great service!”
“We just returned our rental car from Enterprise at Huntington Park CA. The reps there are so helpful. We had an issue with my card during the rental process but they walked us thru it. We were also glad that we got their car insurance because the car was dented while parked on the streets of Los Angeles.
We loved the car that they provided us. It was clean and fuel efficient.
We will definitely use them again next time.”
“Enterprise West Sacramento has good customer service. Kayla and Danira were professional and courteous very refreshing from other customer service theses days. Enterprise has unlimited mileage, great customer service and early returns, that's what keeps me coming back.”
“The entire experience at the Enterprise location in Greenville, TX was above reproach. Everything went smoothly with professionalism and customer care.”
“I rented two different times and locations recently. The first was at Altoona WI- the employees there are very helpful and courteous. The next time was at the MSP airport location. In addition to the desk employee being very helpful, Nina from the Exit Booth took time out to ask how my evening was going and was very nice!”
“Steve is the best Salesman we have ever worked with when buying a New Vehicle he was patient ,kind , knowledgeable about the Vehicle we were interested in l would Recommend anyone looking for a New Vehicle ask for Steve he Awsome at his Work!”
