“I switched from a competitor in the last year for business travel and have never been more pleased with a company! Enterprise has exceeded my expectations in every way, they ALWAYS have a car available, make it EASY to go directly to my car rather than standing in line, greet me with a pleasant and helpful associate - especially MO in Boston and get me on my way - quickly. Thank you Enterprise!”
“Firstly, they sent the wrong car; they didn't provide relevant paperwork or advise when and how to hand this over. They offered a 33% discount on future rentals because of the calamity this caused, which I tried to claim this week, but guess what? They did not honour this or return my calls. I called Mansfield and Chipping Sodbury branches several times. I have cancelled my future bookings and advised my commercial business not to use enterprise again, bandits. Complete an online form via their website to complain. No response.”
“Picking up and driving home weāre supposed to be included in their service, but none of the above had been done ā¦ itās either no driver available! And made us like yo-yo , call the main st or call the Dundas area!”
“Reserved a vehicle for today. Arrived at Enterprise to pick up the vehicle and THEY HAD NO VEHICLES AVAILBLEā¦NONE! I WILL NEVER TRUST ENTERPRISE AGAIN AND I HAVE RENTED FEOM YOUR COMPANY MANY TIMES IN THE PAST.”
“My car was totaled in a wreck, we had to rent a car and rented one from Enterprise. BIGGEST mistake we ever made. We returned the car, the leasing agent said the vehicle looked good and gave us our deposit back. Two weeks later we get a letter saying we owe them for hail damage that happened 3 days after we returned the vehicle. They said they are going to file on our insurance did $5000!!! We immediately contacted our insurance agent and told them to deny the claim. Enterprise has harassed us for over 3 weeks saying we are responsible for the damage. We are NOT!! We didnāt have the vehicle at the time the hail damage happened. So they put us on a list that we can never rent a vehicle anywhere, which we could care less. We told them to do whatever they had to do. I am contacting everyone we know to never use Enterprise because they are a fraud. Iām also contacting the BBB!!”
“12592 Pines Blvd. #102, Pembroke Pines, Fl Thank you for your kindness and professionalism a day or so after my accident. I came in to rent a vehicle and I will try my best to express my gratitude to Kevin Boyd, Syed Haider and Tamara Noel. They did everything to make everything happen as quickly as posible as they could see my injuries. They showed me as much consideration and compassion as if I were a member of their family who needed help. You are very fortunate to have these wonderful people in your employ as they really make Enterprise look good! Thank you. I am grateful for your help over and beyond my expectations.”
“Customer service in Fayetteville NC was only good at the Ramsey street location. The agents acted as if they were too busy to check other locations for the vehicle I needed. I reserved a large SUV online only to be informed in person that it was not available. I had an out of town funeral to attend.”
“The employees at the loganville location will block in a customer's car and then laugh at them about it when they come to talk to them about why their cars blocked in. 3 separate cars in 1 week.I have spent at your loganville location this current week. And the thank the impostomer who has come and rented 3 separate cars in 1 week.They thanked her by blocking her car in and not giving her information that she needed to know that it would be because she had no other choice but to leave it there. I am a single mother.I don't have everyone in the world to help me.I have just myself. Sir employees expected me to walk down the street thirty minutes From my house To your location so I could rent a car from you.Do you not understand how dangerous that is. Again?
Stating, I'm a single mother and about to spend $500 on a car.I can afford a lyft. I'm more furious at the fact that your employee laughed at me. My hard time and struggles and your employee laughed.”
“Rented a car Jefferson hills Pa a Chevy Malibu the windshield cracked due too defect GM covers windshields due to defects for up to 12 months the car was pretty new not over 12 months Iām sure but Enterprise decided to come after there customer rather than take the car to Chevy to have it fixed witch cost me out of pocket windshield was almost $500 you could clearly see that nothing hit the windshield it was a defect on Chevy but they like to come after the customer for money because I didnāt buy there insurance I will be sure to never rent there again and I have lots of friends I will be getting the word out for sure that they donāt take care of customers”
“They deceived us that they would deliver the cargo tomorrow every day for a month.Our car stalled in the middle of the road in the evening. We waited 12 hours for help! Without water, without food, in the cold. Then they did not give us our cargo for more than a month, which caused great damage to our business, since in the car there was cargo necessary for opening a cafe. We suffered huge losses. The company told us that they would give us compensation, but then they refused. Despite our request, they sent money for rent not to us, but to the driver, who had already left by that time.
Treating people this way is unacceptable!”
“I rented a car March 2024' from
Richmond International Airport
A CSR named Stephanie waited on me. She was friendly, efficient and provided overall excellent customer service. I aporeciated
her service and I have been a customer with Enterprise for many
years now. It's representatives and high quality and kindess like this that keeps customers coming back . Thank you š”
“I recently entered into a rental agreement with Enterprise car rental in connection with my USAA membership. The gave me a confirmation number of 1296893420 for a pick up specific pick up morning time. They called me the next day and said their morning bookings would not allow them to honor our agreement and offered me an after noon time which has cost me about $600 in total because I had scheduled things based on our agreement. I contacted their main office they took some information and said they would let me know if they can help remedy the situation. They never responded back so now I am out of money and my integrity is probably I question because my plans will not be met.”
“Dan the manager was great I've had nothing but exemplary service from him in the highland store and I will continue to use them and recommend him to anyone including my mother.
Dan goes out of his way to make it happen if you can do it for you it's done!!!”
“The SUV had terrible weather checked tires when they gave us the rental, and when we returned the car, they told us that the tires had ādamageā and made an unauthorized charge to our credit card to make us pay for the tires that were already bad when they rented is the car.”
“Elie Atallah- the "Branch Manager" for the Palm Springs Airport doesn't return calls, emails or texts regarding customer experience issues. Instead, you can only reach a call center where no one has technical knowledge for app or account issues. You can't escalate to Regional Managers, because while the call center agents open "tickets"-- no one actually responds or takes accountability.
Enterprise used to be a top-notch, service-oriented organization that helped people grow in their jobs and also took swift action if there were issues during a rental. Not anymore- it's gone way downhill, like "customer service" in most places. Had someone returned my email or called me to say they were on it, needed more time to troubleshoot, etc., I would have been patient.
But almost 2 weeks with no response is absurd. Beyond disappointing.”
“On Monday. March 18, 2024 I arrived at Jacksonville International Airport to pick my rental car up. The reservation was made through my employer which only allows that you rent the most economical vehicle. Iām 6ā4ā and to get in a compact car would be very uncomfortable. I requested an upgrade however Enterprise policy doesnāt allow it. Bryce, the customer representative tried everything in her power to assist me. I want to go on record saying that although she wasnāt able to assist me,I felt like she truly cared about my situation. For that reason alone, I will come to use Enterprise Car Rental.”
