“I rented a car for a week from the Olathe KS enterprise. When I received the car, it was washed and water still beaded on it. Did the walk around, notated previous damage, etc. When I returned it, they notated hail damage. The car was garaged at the time that it hailed in Olathe. I have a sworn statement from my neighbors that the car was garaged at the time of the hail. Because I didn't take our Enterprise's "insurance", they are letting me pay for someone previous issue. They were to contact me by 5/22/24 per a letter they sent me - nothing until 5/31/24 was communicated. The manager, Jacob, called me - he did not return 3 attempts to call on that day and I had to the initiate the discussion on the morning of 6/3/24. The attempts to get this resolved have been terrible with poor service all the way around. As a long time, 10 year+ customer of Enterprise, I am extremely disappointed at the customer service, lack of response by management and the dismal resolution process.”
“I was crashed into by enterprise rental car that had no insurance!!!! My insurance doesn’t cover uninsured motorists. I am now stuck paying a car note for a car I can’t drive. (As my car was totaled). Enterprise only pays $5000. My loan is $25,000. So now I’m stuck paying a car note!!!! Good thing I didn’t die! That $5000 doesn’t cover a funeral!!! I will be certain to tell everyone that I know about the laws you’re breaking for allowing uninsured motorists to drive your vehicles!!! This isn’t over!!!”
“I rented a vehicle from the Enterprise on Bryant Irvin Rd. in Fort Worth TX. Someone hit me and I needed a rental. Jordan was EXTREMELY AMAZING, his communication skills,integrity, reliability, dedication, and friendliness. He always kept calm no matter the issue, I was not the only customer he was assisting. He tried so hard to please me, and anyone who walked in the door. He deserves a raise, a bonus, and a plaque. If you have ever been to this location. You would understand.
Ronesha is just as deserving as Jordan, she was above and beyond. I had to take my rental back 3 different times. Ronesha or Jordan NEVER said no. ALWAYS were willing to help and satisfy my needs.”
“The Mansfield truck division is terrible, poor customer relations not very sympathetic to customers plights. Called due to who the insurance company deals with. Truck broke down at a rural Ohio campground and needed something to tow my camper home. Called the truck division of this Enterprise and being Memorial Day weekend they weren't open till Tuesday. Got a hold of Cameron a little after 9am and said he had a truck coming back and would call me when it was ready. 4 pm I called to see what was up, could not get Cameron. The fella I then talked with was rude and smart mouthed would not get Cameron. Called car division and they promised to get a message to Cameron to call. Never received a callback. Moto should be " we won't pick you up or call!"”
“This enterprise office by Anderson lane in Austin is just wonderful my experience was from the beginning to the end was very rewarding they sure know what costumer service is all about it hard to find business doing things right thank you.(jesse Catano)”
“My experience at enterprise was nothing but great I have rented from the enterprise at 12592 pines Blvd in Pembroke Pines fl 33024 the assistant branch manager Kevin Boyd was very professional curious understand and was willing to meet my needs I will be renting again there”
“The Fort Gratiot Michigan location has an employee who is racist and very very nasty I encounter this individual last week!! He blamed everything on the district manager saying they don't care about customers loyalty anymore every thing is strictly by the books even charging. I returned the car on full just like I got it and was still charged for 2 gallons the needle was in the same position it got it in !!! Really I have never been charged for gas in all my time renting from Enterprise they need to replace all the front end employees because the group they have up there are not nice nor friendly!! Horrible horrible horrible”
“Very poor performance and service. I had a reservation and got a phone call that the vehicle I needed was no longer available. Messed up location and pick up times! Horrible experience!!”
“Flew into Minneapolis airport at terminal 2. We had about 200 pounds of luggage with us. Followed the signs to the rental counter and the counter was closed with a sign directing us to Terminal 1 for service. There is no easy way to get between terminals. We had to send one person to Enterprise in terminal 1 and another stayed with the luggage at terminal 2. It took an additional hour to get the car and load the luggage. I thought you were in the business of customer service, the bonehead executive who pulled the plug on terminal 2 is taking Enterprise down. He should be fired for making a stupid decision. They lost two loyal customers.”
“Worst enterprise car rental location experience ever at Longview, WA location.
With reservation made to pick up car on Saturday May 25, 2024 and return on May 27, 2024. Arrived signed documents, with a hold on my credit card done. We inspected the vehicle then the employee goes over the agreement and says I cannot return the vehicle on the 27th but will need to return it on the 28th, due to the fact that they are closed on the 27th and they do not except car returns when the location is closed. She went on to explain they do not leave access for a key drop. This location has a history of high theft and that's why they wouldn't allow me to drop the vehicle after hours. I can understand that, but what I can't understand is why was I allowed to make the reservation with a return date when it's closed. The enterprise staff was very rude, not friendly at all and just walked away and went back inside telling me to leave. I was left there in shock and disbelieve. Another customer was just leaving when this happened, she came over to me and told me she couldn't believe how the enterprise staff handled this situation. She offered me a ride out of there, I excepted and she dropped me off at a uhaul location, about 1 mile away, were I rented a pick up truck.”
“The team at Enterprise Fells Point Baltimore is the best rental team I have ever worked with. I am a frequent traveler in my Executive Vice President role and TKay and Alana take the best care of me and always come through knowing my last minute needs. I give them beyond 5 stars. The whole team there is great, courteous and positive and upbeat. I think the world of them. Matthew Chorley.”
“Never ever go anywhere but to the one off of front beach road next to rocket lanes. Ask for Joshua Jacobs. He is the very best of the best. He will treat you like you deserve to be treated. He needs a raise”
“You rented a terrible Nissan pickup - when starting out the engine revved to 3500 then a second time to slightly less and then too high a third time. This, plus stopping was jerky. What a terrible car!!!!”
“My insurance company let me use a rental from Enterprise, the insurance company took a month and a half to give me the total loss and how much I was going to be given. Enterprise people were super patient and let me continue renting it after they extended it twice already.
I finally got everything from the insurance company and I returned the vehicle on Provincial Rd in Windsor Ontario. They were super understanding and kind. I’m very happy with my experience with them because my insurance company was terrible to deal with but enterprise stepped up their game for me.
Thank you everyone from that location.”
“I had a great experience with enterprise on Tennessee St in Tallahassee Fl, I had an emergency with my car so I booked a rental, well when I first got there it was a issue due to them not having any cars the first sales person was just like hey no cars well just wait maybe we will have a vehicle for you.😳😳😳😳I was beyond upset well the Manager saw or heard my frustration and she really pulled through I want to say to Sharika Myles your customer service was on point you were so generous and kind and very understanding for her I will be using Enterprise for anything I need”
“I am an Executive with National rent a car and love their service. I live in Beaver Dam WI, and Chiefland FL for the winter, and because National is 50 miles and 40 miles from me in each location, I rent with Enterprise at both places. I have had all positive experience with Chiefland, but even though I have been using Beaver Dam for about 7 years, and rent at least 6-8 times per year, the last 3 times I used them, they.did not have the car I specifically rented. This last time was the last straw, I booked March 4 for a trip, ( May 24- June 3) and today the day I was to pick it up, I am informed they do not have the car I rented, and wanted me to take a mini van. I am sorry but there is no customer service here, they had ample time to make sure I got what was requested, and once again failed. I canceled my reservation, and now will drive 50 miles to National who immediately got me what I asked for. I will never use Enterprise at the Beaver Dam location again. If you don't care what car THEY decide to give you, go there, if not, stay away!”
“Terrible experience. Rented two minivans two weeks ahead of a holiday weekend. Called the day of to say that they don’t have any minivans. I called customer service and they offered a solution that the local office knew nothing about. They say they’ll get back to me, and they don’t”
“If I could give this establishment zero stars., I would. My husband and I were going out of town for the weekend and reserved a car (with a confirmation number and details) from Enterprise Rent-A-Car in Ottumwa, Iowa, to be picked up on Friday, April 12th at 8:00 AM. I got a call at about 7:30 AM saying that the car wasn't ready and they would call me when it was. I explained that we were both working that day and that's why we were going to pick it up at 8, but I would be able to get pick up the car sometime after noon. I got a call back at about 9:00AM that the car was ready to be picked up. Again, I explained that I was at work now but could get it in the afternoon, when I had ride to their office. They gave the car to someone else. The manager said that is their policy. Then he said they would have another car for me and the he had something to do but he would call me when he finished the errand and might even be able to pick me up. He never called me. I called and no one answered a couple of times and then went into the office to see what was happening. He said a "confirmation" is not a guarantee that you will actually get a car. What? I think people need to know that they do NOT stand behind their promises. If you reserve a car ahead of time, they do not guarantee you will get one. It ruined our weekend. I called corporate and they said someone would call me in 24 - 48 hours to discuss the situation. No one has ever called me. I called them a week after the incident. Again, they said someone would call me. NO CALLS. A few years ago, I posted a positive review because their customer service was superlative. Times have changed. No longer the case. Terrible manager, terrible customer service. Very, very disappointing. Weeks later, I have heard NOTHING from Enterprise Rent-A-Car in spite of the fact that they have all of my contact information and promised they would call me,.”
“There cars are nice but their team is not trained properly. Their customer service is horrible if you have to pay a citation. It is the most unorganized, joke of a system they have going on with trying to take of a citation so you can drive. Go to Hertz!!! Never Enterprise again!!!”
