“I called and reserved a vehicle also received an email confirmation. We were renting a vehicle so that my son could drive us to a family get together, as I have 3 layers of stitches due to an operation. They messed up my whole trip. They DO NOT have a vehicle for me? We received the confirmation but no cancellation.
One star was too high, I was forced to put that.
Our trip is tomorrow and not one person was willing to fix this.”
“Always rented from Enterprise in the past, but called today to check prices twice and was responded to like I had insulted the persons on the other end. Enterprise must learn that all people are not cut out to communicate with customers tactfully. My request was simple and they couldn't even direct me to where I might be helped. I decided to drive my own car.”
“If you leave Enterprise a bad review because of bad customer service at one location. You get Blacked Listed from all locations. Good to know now I'll be renting from everywhere but them idiots.”
“Good morning. Would I like to inform you that my experience with enterprise this time was not excellent!!!! As a matter of fact, it's horrible!!!! Allow me to share....
I had reservations set for Thursday 6/5/2024 pick up my car. Picking up the was the best customer service ever. On 6/6/24, our vacation started we on the road. Let the passengers' side window down, and it wouldn't go back up. We had to drive 2 hours down the road on the highway, listening to that noise. Horrible!!! It was till about 2 hours later that after trying, we were able to get it.
Called customer service and spoke with someone she said I could take the car to any enterprise down in Myrtle Beach, and they will change our car.....that was a lie! I asked her to note my reservation so they know I'm coming. She said she would.
REMIND YOU THIS MY FAMILY VACATION!!
I go to enterprise. The customer service was horrible. I told her that I would have to ho another enterprise. At this time, I'm furious. I am spending my vacation time changing out cars.
I go enterprise at the airport. Tell them what's going.. finally, I'm in a car. You would think that was good! !!NOOOO.
THE CAR WAS NASTY, DOORS, SEAT, OUTSIDE OF CAR WASNT WASHED. THE CEILING HAS FOOD, DRINK OR WHATEVER ALL ON THE CEILING.
WHAT HAPPEN TO MAKING SURE EVERY CUSTOMER EXPERIENCE IS EXCELLENT?
Today, I called the local office talked with a manager Jeff where I originally had my reservation and was basically told he can try, contact another enterprise or take the car to get cleaned!!!!
What happen to standard of care( clean cars)
I am vacation...that's not something I should've have to do.”
“Wow what an incompetent company, they will make you a reservation only to have the location tell you when you arrive that a reservation does not guarantee a vehicle. Then they will pass you around and transfer you from department to department and tell you you will be contacted by management, but then you never will be. What a joke I have no idea how this company is staying afloat, and I can guarantee they will be filing for bankruptcy soon.”
“We rented a car from Enterprise Rental on Pensacola Blvd in Pensacola Florida. Faith was the only one at the Front Desk on a very, very busy Sunday and she managed everyone with a smile, courtesy, a personal touch and excellent communication. He thin team included Jared, who checked us out and back in- he was wonderful, even hooking up our phone to the display. They were both total professionals and wholly committed to excellent Customer Service. I hope they are acknowledged and appreciated, as their personal conduct was exemplary.”
“I rented a car for a week from the Olathe KS enterprise. When I received the car, it was washed and water still beaded on it. Did the walk around, notated previous damage, etc. When I returned it, they notated hail damage. The car was garaged at the time that it hailed in Olathe. I have a sworn statement from my neighbors that the car was garaged at the time of the hail. Because I didn't take our Enterprise's "insurance", they are letting me pay for someone previous issue. They were to contact me by 5/22/24 per a letter they sent me - nothing until 5/31/24 was communicated. The manager, Jacob, called me - he did not return 3 attempts to call on that day and I had to the initiate the discussion on the morning of 6/3/24. The attempts to get this resolved have been terrible with poor service all the way around. As a long time, 10 year+ customer of Enterprise, I am extremely disappointed at the customer service, lack of response by management and the dismal resolution process.”
“I was crashed into by enterprise rental car that had no insurance!!!! My insurance doesn’t cover uninsured motorists. I am now stuck paying a car note for a car I can’t drive. (As my car was totaled). Enterprise only pays $5000. My loan is $25,000. So now I’m stuck paying a car note!!!! Good thing I didn’t die! That $5000 doesn’t cover a funeral!!! I will be certain to tell everyone that I know about the laws you’re breaking for allowing uninsured motorists to drive your vehicles!!! This isn’t over!!!”
“I rented a vehicle from the Enterprise on Bryant Irvin Rd. in Fort Worth TX. Someone hit me and I needed a rental. Jordan was EXTREMELY AMAZING, his communication skills,integrity, reliability, dedication, and friendliness. He always kept calm no matter the issue, I was not the only customer he was assisting. He tried so hard to please me, and anyone who walked in the door. He deserves a raise, a bonus, and a plaque. If you have ever been to this location. You would understand.
Ronesha is just as deserving as Jordan, she was above and beyond. I had to take my rental back 3 different times. Ronesha or Jordan NEVER said no. ALWAYS were willing to help and satisfy my needs.”
“The Mansfield truck division is terrible, poor customer relations not very sympathetic to customers plights. Called due to who the insurance company deals with. Truck broke down at a rural Ohio campground and needed something to tow my camper home. Called the truck division of this Enterprise and being Memorial Day weekend they weren't open till Tuesday. Got a hold of Cameron a little after 9am and said he had a truck coming back and would call me when it was ready. 4 pm I called to see what was up, could not get Cameron. The fella I then talked with was rude and smart mouthed would not get Cameron. Called car division and they promised to get a message to Cameron to call. Never received a callback. Moto should be " we won't pick you up or call!"”
“This enterprise office by Anderson lane in Austin is just wonderful my experience was from the beginning to the end was very rewarding they sure know what costumer service is all about it hard to find business doing things right thank you.(jesse Catano)”
“My experience at enterprise was nothing but great I have rented from the enterprise at 12592 pines Blvd in Pembroke Pines fl 33024 the assistant branch manager Kevin Boyd was very professional curious understand and was willing to meet my needs I will be renting again there”
“The Fort Gratiot Michigan location has an employee who is racist and very very nasty I encounter this individual last week!! He blamed everything on the district manager saying they don't care about customers loyalty anymore every thing is strictly by the books even charging. I returned the car on full just like I got it and was still charged for 2 gallons the needle was in the same position it got it in !!! Really I have never been charged for gas in all my time renting from Enterprise they need to replace all the front end employees because the group they have up there are not nice nor friendly!! Horrible horrible horrible”
“Very poor performance and service. I had a reservation and got a phone call that the vehicle I needed was no longer available. Messed up location and pick up times! Horrible experience!!”
“Flew into Minneapolis airport at terminal 2. We had about 200 pounds of luggage with us. Followed the signs to the rental counter and the counter was closed with a sign directing us to Terminal 1 for service. There is no easy way to get between terminals. We had to send one person to Enterprise in terminal 1 and another stayed with the luggage at terminal 2. It took an additional hour to get the car and load the luggage. I thought you were in the business of customer service, the bonehead executive who pulled the plug on terminal 2 is taking Enterprise down. He should be fired for making a stupid decision. They lost two loyal customers.”
“Worst enterprise car rental location experience ever at Longview, WA location.
With reservation made to pick up car on Saturday May 25, 2024 and return on May 27, 2024. Arrived signed documents, with a hold on my credit card done. We inspected the vehicle then the employee goes over the agreement and says I cannot return the vehicle on the 27th but will need to return it on the 28th, due to the fact that they are closed on the 27th and they do not except car returns when the location is closed. She went on to explain they do not leave access for a key drop. This location has a history of high theft and that's why they wouldn't allow me to drop the vehicle after hours. I can understand that, but what I can't understand is why was I allowed to make the reservation with a return date when it's closed. The enterprise staff was very rude, not friendly at all and just walked away and went back inside telling me to leave. I was left there in shock and disbelieve. Another customer was just leaving when this happened, she came over to me and told me she couldn't believe how the enterprise staff handled this situation. She offered me a ride out of there, I excepted and she dropped me off at a uhaul location, about 1 mile away, were I rented a pick up truck.”
“The team at Enterprise Fells Point Baltimore is the best rental team I have ever worked with. I am a frequent traveler in my Executive Vice President role and TKay and Alana take the best care of me and always come through knowing my last minute needs. I give them beyond 5 stars. The whole team there is great, courteous and positive and upbeat. I think the world of them. Matthew Chorley.”
“Never ever go anywhere but to the one off of front beach road next to rocket lanes. Ask for Joshua Jacobs. He is the very best of the best. He will treat you like you deserve to be treated. He needs a raise”
“You rented a terrible Nissan pickup - when starting out the engine revved to 3500 then a second time to slightly less and then too high a third time. This, plus stopping was jerky. What a terrible car!!!!”
