Epic Cosplay Wigs Reviews

Name: Epic Cosplay Wigs
Address: 13 Orchard Rd, Ste 106, Lake Forest, California
Rating: 4.84

4.8 Rating 2,811 Reviews

97 %

of reviewers recommend Epic Cosplay Wigs

4.8

Based on 2,811 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Epic Cosplay Wigs 5 star review on 17th April 2024

1507

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Color for the wig I bought was not at all accurate to what was on the site. Returns are a hassle so I'm very displeased.”

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Posted 12 hours ago

“I didn’t receive my package”

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Posted 2 days ago

“I never recieved my wig and I tried to contact the company but they haven't got back to me yet :( I would like to leave a better review if they get back to me”

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Posted 3 weeks ago

“i ordered a wig and they gave me the wrong tracking info so i couldnt look up where it is, then i had to pay customs but the tracking information wouldnt work so i figured it was a scam, i contacted the shipping company and they said it was not a real tracking number. i still havent gotten my wig”

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Posted 4 weeks ago

“My wigs have tangled more in the time it took to put onto the wig stand and pin up to start sewing wefts than some wigs from other companies I have have tangled in 5 years. I have spent 8 hours detangling and only 30min styling because of how awful it is. I did not do my research before buying and that is on me because a bunch of people I’ve talked to have had the same issues.”

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Posted 1 month ago

“Don’t order a really long wig. Absolutely terrible. Way too thick and impossible to untangle, even with detangling spray. Trying to brush it just made more tangles. Either get a short one or Save your money and order a real wig”

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Posted 6 months ago

We are so sorry to hear about this problem. I don’t know if you’re familiar with working with longer wigs and detangling them already, but if not, I'd like to go over a few things about handling long wigs. Long wigs need more attention and maintenance simply due to their long length. They have over thousands and thousands of small wig fibers that tangle more easily than a shorter wig. It’s not easy dealing with a long wig, but there are ways to mitigate that. We recommend using a wide tooth comb. Please always comb the very BOTTOM of the wig and gradually work your way to the top. Always avoid starting from top to bottom. Once you’ve successfully combed out the current area, move your comb a little higher. If frizzing/matting starts to happen, typically a normal flat iron (avoid chi irons) on low setting can sometimes remove the frizziness. If not, it just means it’s too damage and you would most likely need to trim that area off. Frizziness is caused by the comb pulling on the wig which creates tension on the fibers. The resulting tension creates heat energy within the fibers which causes it to frizz. Again, putting a flat iron on low sitting usually fixes this. If it’s just a small part of your wig that’s frizzed/damaged, we do suggest using these techniques above to repair it. You can also check here for more information. https://www.epiccosplay.com/pages/wig-care-guide BTW, we've been selling this style for at least 4 years. Maybe you got a defective one? Our support team can reach out to you for more details, if you have time can send some images to our support@epiccosplay.com. Thank you so much

Posted 5 months ago

“Horrible return policy”

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Posted 6 months ago

“I am very disappointed. These wefts I bought was to add on to a wig to add highlights. My usual vendor didn’t have purple wefts so I googled search and found this store to purchase em. But I regret it now. The quality for synthetic is horrible! The moment I opened the package the strands were really tanglely. And hard to brush. I started brushing and brushing and finally tried to add it to the wig but it continues to be super nappy! And it’s really bad quality.”

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Posted 8 months ago

“Came ripped up.”

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Posted 1 year ago

“Super bummed. Bought a brown wig and needed more hair to make it thicker so I bought wefts in the same shade but they are a completely different color brown so I can’t use them”

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Posted 1 year ago

“None of the wigs or ponytails I have received fit right, and none of them look real enough. It looks like doll hair. Plus y’all won’t refund my money so I had to order even more stuff which also doesn’t work for my needs bc you would only refund me a gift card. Very disappointed.”

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Posted 1 year ago

“I know the wig we ordered is not top of the line and I expected that it would take some work to detangle it. But I am surprised that there was no effort made on your part to prevent tangles in shipping. The lower third of the wig is so matted that I do not think we can get it untangled. This was the first wig purchased by my teen - with their birthday money - and they spent the evening after it arrived in tears. Again, I did not expect perfection but I assumed there would be some effort on your part. If it is normal for wigs of this length to get this tangled when shipped then they should not be sold. I really do not think it is salvageable.”

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Posted 1 year ago

Hi Joy! We're so sorry about this. Our wigs should not be tangled right out of the bag. We will have our support team reach out to you right away to resolve this issue for you. Thank you!

Posted 1 year ago

“Poor quality wigs. False advertising”

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Posted 1 year ago

“Ordered a blonde, curly wig. Received a straight, brown wig. They don't do refunds, only store credit. Super annoying I'm being punished for buying one thing and getting another. Guess I'm just out $60. Don't recommend this shop at all.”

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Posted 2 years ago

Hi Morrison! Thank you for bringing this to our attention. Honestly, that sounds terrible! I'd be unhappy too if I ended up receiving a completely different item. We never punish customers for "buying one thing and getting another." As per our return policy: "In the event there is a product shipping error or item defect, we offer a 100% refund or exchange. Email us at support@epiccosplay.com if you believe you have received an incorrect or defective item. Please include photo(s) of the wig in the condition it arrived in as well as the tag. This will help us confirm the possible errors." So let's get this sorted out! Please follow the instructions above and use "attn tiffany" in your subject email. So sorry for the trouble!

Posted 2 years ago

“I didn’t receive my wig and customer service has not responded back to me about this issue. So I’m out 70$ and no wig for my Poison Ivy costume :(”

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Posted 2 years ago

Hey Arlen! Is this in regards to the Astraea - Burgundy Red Mix Wig? If so, I see that you've been talking to our rep Yena since last Wednesday. Please also keep in mind that we typically respond back to our customers in 1-2 business days. Thank you!

Posted 2 years ago

“I'm so sad I wasted my money on this garbage. Their wigs tangled beyond saving the minute I touched them. I was so excited for them too because this site came highly recommended by a friend but I'm just really disappointed. Cheap Amazon wigs are honestly way better.”

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Posted 2 years ago

Hey there! Thank you for review. We are so sorry about this! :( Tangling on longer wigs is be expected because you have thousands and thousands of long strands weaved together at the top. Thankfully, there are ways to mitigate tangling and we highly suggest you check out our wig care guide here: https://www.epiccosplay.com/pages/wig-care-guide If our guide is still not helpful, we'd be more than happy to send you a free replacement! If so, please send us an email at support@epiccosplay.com with "attn Tiffany" in the subject. We would be more than happy to help you. Thank you.

Posted 2 years ago

“NOT EVEN CLOSE to the color in the picture AT ALL.... VERY UNHAPPY... If I didn't have to pay return shipping cost, I would totally return my item.... What a WASTE of $$$$”

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Posted 2 years ago

Hey Shannon, we're so sorry for the inconvenience we've caused. Could you please send us an email to support@epiccosplay.com with ATTN TIFFANY in the subject? We would like to get this resolved for you.

Posted 2 years ago

“Could not be shipped to Australia, they should update this on their page, so you don't try and order it at all.”

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Posted 3 years ago

“We never received the wig we ordered.”

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Posted 3 years ago

“Still haven't received the wig and it was ordered back in September. Very disappointing.”

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Posted 3 years ago

Epic Cosplay Wigs is rated 4.8 based on 2,811 reviews