“This company do not even deserve the one star. Total rip off and avoid at all cost. Had a problem with a boiler and told it will cost £125 and if we wanted it servicing then it would count us another £150 to which we agreed too.A so called engineer came ( a total cowboy) said the boiler had a small leak that he apparently fixed was in the house 10 minuets in total however it needed parts for him to be able to do any service as he could not service a broken boiler. The next day we were charged £174 for a service that was never carried out. Contacted the company on 12 occasion and were either put on hold at one point for over an hour or we were told they will call back ........... THEY NEVER CALL BACK EVER. Customer service is none existent and they employ very rude people. I wish I had read the reviews before hand as I wouldn't have gone anywhere near this company. It amazes me how they are still in business. Total scammers and absolute scum.”
“This company is a scam. Was quoted £165 + VAT + parts for someone to come and fix our boiler and was promised "he won't leave until it's fixed". He came, said he didn't have the parts and would be back the next day instead. Next day he didn't show up. Called again and they said now he had diagnosed the problem it would be another £165 + VAT + parts if I actually wanted him to come back and fix it. I cancelled, called another company, they came and fixed the problem the next day for £100 for labour and parts. The directors of this company should be in jail for fraud.”
“Should be avoided at all costs. RIP off merchant's. They take your money but don't do the work. Go for DIY you can't do much worse. All you get is lies if you try to contact them. Absolute rubbish company”
“Terrible service. Rang with emergency, told not too worry would be on way soon as not busy. I asked if they needed details of fault. Seemed annoyed when I said I knew what fault was. Even more annoyed I dare ask if they would have parts. Waited 6 hours for an engineer to be told not coming. Apparently he had broken down. Even though I was told he was enroute two hours prior. Shambolic affair, had to cancel bank card to stop transaction for zero services. Unreliable, scammers. Do not use. Wish I’d read reviews before any interaction.”
“Absolute con. We called them as emergency plumbers at 9.30, were told they would attend by 5. For 180 quid an hour we expected them to do more than turn up after 4, take a look look, say "it's broken" and then bugger off with no further communication, but that's what they did. Fake reviews on their website, it turns out. Hard avoid.”
“Atrocious and dangerous. ERG confirmed a call out for a failed boiler in a house with 5 children including a toddler. Engineer to arrive by 5pm latest on Thursday Never arrived and no call to explain. Next day ERG promised an engineer by 8pm if I paid more. They called at 330pm to say no one could come before Monday. I explained that the house had no heating, in winter. They suggested I call another company. Terrible, terrible, terrible.”
“THEY SHOULDN'T EVAN HAVE ONE STAR THE ARE CRIMINALS SIMPLE
NO ONE GO THIS COMPANY AGAIN IF U
PAID BY DEBIT/CREDIT u may still get a chance of getting a refund”
“Made the mistake of calling this company after a boiler breakdown. First they were a no-show but called and made another appointment the next day. The engineer was in the house just a few minutes. Claimed to have fixed the boiler and criticised our usual engineer. He hadn't. I believe that the boiler just came back on briefly when he switched it on. Shortly after he left it broke again. Now they are not responding to emails. Scammers”
“CON ARTISTS. Charged £60 call out, sent two complete tools round, 2hrs late, didn't fix the issue, actually called the boiler company to diagnose the fault, even though the fault light was on, didn't offer to fix it, said get boiler company to, took front off, did nothing, in the house for less than 30mins... Charged £192 all in, FOR ABSOLUTELY NOTHING, the two "engineers" couldn't even make eye contact when they took my money. JOKE - DO NOT USE.”
“I was conned £150 after being told if a job took less than an hour it would be less. It was closing off some wires from an old smoke alarm, the electrian was here for about 10 minutes. They 'listened back to the call' and said it was never said but their word against mine. Also the electrician rang me in the morning to say he would arrive at half 4, but turned up at 2, when I was not home. Awful service. Customer service didn't care, still charged £150 for a 10 minute job.”
“Do not use please go to trusted trades, they ripped my mother off she was needing emergency, plumber attended was lovely, but then her debit card was charged over the odds with no warning was disgusted as still in disputed, do not use them.”
“You have done a rubbish service, came one day late as booked, charged £150 for a few minutes job, told us it will last for at least couple of years or months, but in fact the water tape starts leaking in one day again, called back to ask for refund, all staffs told me they have no management team to deal, and no response, no refund. It is absolutely a cheating!”
“Absolute rip off merchants.
Requested urgent plumber to change overflow on cloakroom toilet. Engineer turned up with no supplies, sent ME to Screwfix to get the part, then had the audacity to charge me for 2 hours work to do a 10 minute job. No paperwork to sign. Thankfully I have CCTV so can evidence his lies. I am now on my third phone call over 4 days to try and resolve this, I have currently spent nearly an hour on the phone being placed on hold or getting fobbed off stating that they are waiting for signed paperwork - made out to be that I was lying, however I know full well that I didnt sign ANY paperwork and will be going straight to the police if any is produced ! Spoke to the rudest manager called Tania / Tonia who is in 'customer service' absolutely disgusted at her 'customer service', shouting down at me on the phone - she said they have 'procedures' incidentally she failed to mention these procedures when I spoke to her several days ago, nor did Claire when I spoke to her on the previous two occasions, surprisingly I havent had any of the promised phone calls returned. Note that they are happy to invoice without being in receipt of any paperwork from the engineers so be warned !!
Absolutely disgraceful !! AVOID THIS COMPANY AT ALL COSTS.”
“AVOID!!! AVOID!!! AVOID!!! LIKE A PLAGUE!!! LIKE A PLAGUE!!! LIKE A PLAGUE!!! Their so-called 'engineers' aren't vetted. The plumber turned up 5 hours later at 10pm dressed like a rockstar no kidding!! He didn't stop the leak as required, I stayed awake all night trying to stop a flood so I refused to pay. Eventually I agreed to pay £117 instead of 165+VAT. A proper plumber sorted the leak out for only £100. Oh by the way, they aren't 24/7 as advertised...except they can explain not taking my calls until after 9pm the next morning. Stay away.”
“If you paid by debit/credit card or Paypal you may be able to get refund. I’ve been fully refunded!
I was told payment £150 incl fallout & repair (of 23yr old boiler) engineer didn’t call same day as promised. Instead 2 days later & engineer said he’d have to order new parts & erg then advising I’d need to pay more. I refused & kept requesting they listen to my 1st call with them. They promised they would & get back to me. But never did!!!
Since had new boiler fitted by local government scheme who upon their call out to me condemned the boiler for H&S reasons.”
“I would suggests avoiding the rip off of a company. I have call them and told the exactly what was wrong with my boiler following error code as per boiler manual booklet. Thay still decided send me a diagnostics engineer who only lasted in my premises just to confirm what i have already told them they still.decided that cost me £200 and if i need to get the job done the following day that would cost me an extre >£600. I therefore would recommend avoiding them at all unless you wish to pay £200 for 15mins diagnostics.”
“I was quoted an hourly rate of £165 + VAT, already excessive but was then charged for 2 hrs work when plumber only present for 40 mins. Company did not give name so unaware of who I was dealing with until payment taken from credit card. Attempts to complain have been blanked.”
