eSpares Reviews

Name: eSpares
Address: Medco HouseBordesley Green Road, Birmingham
Rating: 4.52

4.5 Rating 1,021 Reviews

88 %

of reviewers recommend eSpares

About eSpares:

Uks laregest spares retailer. Most items in stock.

Visit Website

Phone:

0121 766 0183

Location:

Medco HouseBordesley Green Road
Birmingham
B9 4UA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 4 small items, they never reached me. Apparently they were dispatched but got lost in transit. I didn't want to wait another 3 weeks for them to send me the items again, so I asked for a refund, they said they would process it within 3-5 days. 1 week goes by - no refund. I email again, and another employee says she has now actually processed the refund, please wait 3-5 days to process. Another week goes by and STILL NOTHING. ABSOLUTE WORST CUSTOMER SERVICE. I ordered on January 27th, 2017. It's now March 21st !!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 8 years ago

“I ordered a lower basket and a cutlery tray for a dishwasher. The lower basket was fine - no problems whatsoever. The cutlery tray was broken - the lug where the handle fits on was broken off. I immediately tried to get in touch with espares. Every telephone number routes you via various options and then tells you to get in touch by e.mail. The web site says a returns label is sent with every order - not so! I sent an e.mail asking for guidance and 2 days later received a reply promising a reply within 48 hrs. 5 days from then still nothing. In my opinion very poor customer service. A very simple easily resolved problem ignored.”

Helpful Report

Posted 8 years ago

eSpares is rated 4.5 based on 1,021 reviews