eSpares Reviews

Name: eSpares
Address: Medco HouseBordesley Green Road, Birmingham
Rating: 4.53

4.5 Rating 1,018 Reviews

88 %

of reviewers recommend eSpares

About eSpares:

Uks laregest spares retailer. Most items in stock.

Visit Website

Phone:

0121 766 0183

Location:

Medco HouseBordesley Green Road
Birmingham
B9 4UA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a spare part at the end of August and the payment of £43.98 was taken. i was not advised at the time, however, on my email confirmation it stated that the part of my order was out of stock ( I only ordered one item?) but the estimated dispatch date was 11/9/19, 2 weeks later! Two minutes later I received another email telling me again it was out of stock! The delay was not ideal and i would have liked the option wether to go ahead with the order or go elsewhere before i actually paid. Having not heard a thing since, no updates, nothing!! ( MAYBE AN UPDATE WOULD HAVE BEEN COURTEOUS AT THE LEAST), I called today 9/10/19, my first call was cut off before i even talked to anyone, when i did get through, they came up with a new estimated date at the end of OCTOBER!!!!!! 3 MONTHS since they took my payment!!!! I was not even offered a refund at this stage, it was assumed that i was going to just accept this VERY BAD SERVICE. Needless to say I won't be waiting any longer, I asked for a refund and was told you can "REQUEST IT" but i will have to pass it over to the team dealing with that and the refund might take upto 5 days!!!!!! ( YOU REALLY DO NEED TO UP YOUR GAME!) Do yourself a favour if you use this company make sure they actually have the goods you want to buy before you part with your cash!!!!!! That was my experience make up your own mind!!”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your review. I am sorry to hear of the issues experienced. We are very grateful you have taken the time to provide your feedback. Your comments have been passed to the relevant department and it is something we are to look into internally. Please reply to this review with your order number to resolve accordingly. Please accept our apologies for the inconvenience caused. Kind regards, Hamza

Posted 5 years ago

“Item ordered early August and at the time showing as in stock. Order confirmation then confirmed delivery expected September (5 weeks) but this was subject to change. Even though the website was showing 3-4 weeks delivery. Checked for update on 5/9/19 and they confirmed delivery expected for 6/9/29. Item did not arrive checked again and was then told delivery 13/12/19, over 4 months from order, even this was subject to change. I then order from another suplier and item arrived the next day on standard delivery! Order now canceled and full refund received. Be warned delivery dstes form espares mean nothing.”

Helpful Report

Posted 5 years ago

Dear Adrian, Thank you for your review. I am sorry to hear of the issues experienced. We are very grateful you have taken the time to provide your feedback. Your comments have been passed to the relevant department and it is something we are looking into internally with our suppliers. Please accept our apologies for the inconvenience caused. Kind regards, Hamza

Posted 5 years ago

“Very poor service, poor telephone service, poor customer service, 4 telephone options 2 off them go nowhere other 2 hold you on call for ages costing a fortune, don’t reply to your emails. Very poor wont be using again”

Helpful Report

Posted 5 years ago

“I ordered two small items for my oven - a bulb and a tool to remove the cover. The bulb arrived reasonably quickly, all be it, in a box large enough to accommodate twelve bulbs, but no mention of the removal tool. Don't try ringing on any of published numbers as no one answers. I eventually spoke to someone on their 'live chat' facility who explained that the tool was not despatched as faulty. He assured me that a new batch was due in and I would be notified by email when mine was being sent out. Of course, nothing has happened . I then sent an email and received a response stating that 'they normally respond within 48 hrs'. and provided a unique ticket number to use in further enquiries. After 72hrs+ nothing from them. Unique number is worthless as you cant contact anybody. Dreadful customer service. I only awarded one star as there is no facility to award no star.”

Helpful Report

Posted 5 years ago

“I left a request for a part on their web site twice. It states they will contact you within 48hrs. That didn’t happen and instead I purchase my washing machine bearing kit from another site. Last time I will use espares. Unhappy Yorkshire man”

Helpful Report

Posted 5 years ago

“Good morning Thank you for getting back to me. I was wondering if you could help me as I’m looking to get a Grass Trimmer Spool Cover for a Black and Decker GL720 as the one I have is broken and I was looking to purchase a replacement. Regards, John O’Driscoll”

Helpful Report

Posted 5 years ago

“Wrong part expensive phone calls no one answers sent part back took too long to get my money back all in all never again.”

Helpful Report

Posted 5 years ago

“Horrible customer service... trying to return a product and it’s impossible... their team advised me the wrong product and seems impossible to return it”

Helpful Report

Posted 5 years ago

“I ordered 4 hanging baskets on 5th… I ordered 4 hanging baskets on 5th June, money was taken from my account. These have not arrived. I have tried phoning on numerous occasions but no-one answers. I have emailed countless times. Every time an automated reply appears, 2-3 days later an email came to say my cooker parts had been found!!! What cooker parts, I ordered hanging baskets. Another reply a week later to say they couldnt find my order but they have taken my money? I have asked for a refund and nothing. I am absolutely disgusted with this company . I want a refund”

Helpful Report

Posted 5 years ago

“I ordered a microwave dish for my Miele and it was supposed to be delivered 07/06. It’s now 13/06 and still no sign of the dish . When I chased them they said there was a problem with their system since 02/06 and they still could not tell me when it would be despatched . I have asked for a refund and was then told there was a small chance it would be despatched but didn’t say when . Really bizarre”

Helpful Report

Posted 5 years ago

“They sent out a part with no protective packaging, it was just in a cardboard box, so it inevitably arrived broken. Ten days after I send it back for a replacement I have heard nothing from them, no replacement or refund. There has been no answer to an email I sent and its not been possible to get through to them on the phone. Very bad customer service.”

Helpful Report

Posted 5 years ago

“Total muppets No delivery, 7 pence a minute to call and total time wasters and still no refund 2 weeks after they lost it”

Helpful Report

Posted 5 years ago

“Direct from Supplier cheaper than ESpares I have used this for years assuming they would be cheaper that AEG but I am wrong, Same part at AEG 23, ESpares £27, delivery more expensive. Last time I ordered they guaranteed 3-5 days but it was longer, I emailed them but no response. Try AEG over Espares, much cheaper”

Helpful Report

Posted 5 years ago

“Absolutely awful service, packaging totally wrong for item sent - small protrusion broken - so returned; replacement sent exactly the same. Sent email asking for return label but no response, resent email still no response so having to return against original label. Seems like they will not recognise their mistakes and hope by ignoring you the problem will go away.”

Helpful Report

Posted 5 years ago

“I would avoid this company at all costs. After ordering a new oven door and it not being delivered on the due date. When I called the delivery company the informed me the door was smashed in transit. That’s when the fun began trying to get someone anyone with half a clue just how to deal with my case. A pretty straight forward customer service you would imagine. Oh no not with eSpares if your lucky enough to get a response. It’s from someone who hasn’t read the email the we’re responding to. 🙈 So after 15 days I am still with out my part. 😡🤬 Will never use eSpares again!!!”

Helpful Report

Posted 5 years ago

“Sent me the wrong item. Then won't reply to emails asking to change it. Will end up just throwing it away”

Helpful Report

Posted 5 years ago

“Paid for next day service three days later still no part or no reply to email Poor”

Helpful Report

Posted 5 years ago

“I paid for next day delivery and did not receive the item within that time frame. Poor customer service”

Helpful Report

Posted 5 years ago

“Goods arrived before time. Well pleased as is my wife who now has her tumble drier running again with it's new drive belt. God Bless. D.”

Helpful Report

Posted 5 years ago

“How on earth can people give this… How on earth can people give this company 5 stars!!! The returns policy is pathetic!! I was told the part I ordered was out of stock, and that my money would be refunded...6 days later and the part is being dispatched (having already purchased elsewhere, and received it might I add). Now I have to wait until the new year, well over 30 days of originally ordering to receive MY money back. What a joke!!!”

Helpful Report

Posted 5 years ago

eSpares is rated 4.5 based on 1,018 reviews