eSpares Reviews

Name: eSpares
Address: Medco HouseBordesley Green Road, Birmingham
Rating: 4.51

4.5 Rating 1,026 Reviews

88 %

of reviewers recommend eSpares

About eSpares:

Uks laregest spares retailer. Most items in stock.

Visit Website

Phone:

0121 766 0183

Location:

Medco HouseBordesley Green Road
Birmingham
B9 4UA

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Roma Littel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some Christmas lights. My order was dispatched apparently but I tried to track it via Royal Mail website & after 3 days they hadn’t received it. I contacted eSpares via live chat & the man I spoke to said that they were having problems with the Royal Mail & to wait the week for it to arrive. Well it didn’t so I contacted eSpares again & they said the same thing to wait again, but this time I had contacted Royal Mail & they had said they hadn’t received my order from eSpares so I told them this, I eventually got them to agree to refund my money as the items were now out of stock! That was on the 15th November & I was told I would receive my refund within 3-5 days. I still haven’t received it I have emailed them twice to chase them up but still no refund. I’m going to take the matter further if I hear nothing back within 3 days. Watch this space!”

Helpful Report

Posted 6 years ago

Dear Amanda, Thank you for your review. I am sorry to hear of the issues experienced. We are very grateful you have taken the time to provide your feedback. Your comments have been passed to the relevant department and it is something we are to look into internally. A full refund has been processed to your account. Please accept our apologies for the inconvenience caused. Kind regards, Hamza

Posted 6 years ago

“I would like to advise you all...DO NOT RING ESPARES! One 5 minute call costs over £6! They keep you waiting on purpose as it is a premium number, google the number and look for yourself, 1000’s of people disgusted at the premium number. Complete rip off for trying to work out what £3.99 part I need! Do yourself a favour and call another company”

Helpful Report

Posted 6 years ago

Dear Richard, Thank you for your review. As listed on our website, Calls to 0844 cost 7p per minute plus any network access charge and calls to our 03 numbers are charged at a local rate. Charges will also depend on the rates set by your network provider as this is not set by eSpares. We do not have a premium rate number. Please note: We can also be contacted via email and/or live chat which are both free to use. Please visit https://www.espares.co.uk/contact for more information. Please accept our apologies for the inconvenience caused. Kind regards, Hamza

Posted 6 years ago

“Many thanks eSpares for locating the correct belt for my Dyson DCO4, which we have now fitted. I really appreciate all the trouble you went to in order to help. I will certainly recommend you to all my friends.”

Helpful Report

Posted 6 years ago

“Absolutely disgusting customer service from these guys. 2 different 'advisers' both as useless as each other. Apparently my spares return was never received even through i got confirmation of delivery. And as they 'never' received the rubbish spares that broke, they cannot refund or replace them. Rude advisers and when i asked for the transcript after the chat, they conveniently don't work. Avoid these scammers at all costs!!! Poor quality overpriced products, disgusting customer service and a useless system.”

Helpful Report

Posted 7 years ago

“Espares was generally my go to place for all things requiring domestic repair parts. Well not any more. I had placed an order back in June 2019 for 2 integrated washing machine hinges at a whopping £23.99 each! Stock number ES1540535 refers. They arrived without any screws! Contacted espares & had to pay a further £19.51 for the 4 screws which included £6.99 for next day delivery! The following day they when they did not arrive I had to contact them again only to be told they were out of stock. When asked why they had not bothered to let me know as they had all my details the guy in 'Customer services' (Ha that's a joke) stated "Yeah we don't do that!" They immediately refunded me the £6.99 delivery fee but I had to chase & chase these items with emails & was constantly fobbed off time & time again. 3 days ago I phoned & asked to speak to a manager. Surprisingly there were none available. Coincidently I was told the items had just arrived in the warehouse. Regardless I insisted that a manager return my call. I am still waiting! The screws have now arrived exactly 4 months from the date of ordering!! This is what this company considers to be good customer service. Will be using UK White Goods from now on. Do yourselves a favour & avoid this 3rd rate outfit. Look up glassdoor espare reviews to see what employers are saying about espares: Review also left on Review centre, trustpilot, Facebook & Google Reviews.”

Helpful Report

Posted 7 years ago

“ordered a part, they debited my account and I still haven't received it yet after 3 weeks. I have been in touch with them by email. They replied with an automatic email saying they will reply within 72 hours! They did reply after 24 hours, but just to say that they were sorry and would have my part delivered within 5-7 days. Today is the 7th day and I have not received it yet.”

Helpful Report

Posted 7 years ago

“I ordered a spare part at the end of August and the payment of £43.98 was taken. i was not advised at the time, however, on my email confirmation it stated that the part of my order was out of stock ( I only ordered one item?) but the estimated dispatch date was 11/9/19, 2 weeks later! Two minutes later I received another email telling me again it was out of stock! The delay was not ideal and i would have liked the option wether to go ahead with the order or go elsewhere before i actually paid. Having not heard a thing since, no updates, nothing!! ( MAYBE AN UPDATE WOULD HAVE BEEN COURTEOUS AT THE LEAST), I called today 9/10/19, my first call was cut off before i even talked to anyone, when i did get through, they came up with a new estimated date at the end of OCTOBER!!!!!! 3 MONTHS since they took my payment!!!! I was not even offered a refund at this stage, it was assumed that i was going to just accept this VERY BAD SERVICE. Needless to say I won't be waiting any longer, I asked for a refund and was told you can "REQUEST IT" but i will have to pass it over to the team dealing with that and the refund might take upto 5 days!!!!!! ( YOU REALLY DO NEED TO UP YOUR GAME!) Do yourself a favour if you use this company make sure they actually have the goods you want to buy before you part with your cash!!!!!! That was my experience make up your own mind!!”

Helpful Report

Posted 7 years ago

Dear Customer, Thank you for your review. I am sorry to hear of the issues experienced. We are very grateful you have taken the time to provide your feedback. Your comments have been passed to the relevant department and it is something we are to look into internally. Please reply to this review with your order number to resolve accordingly. Please accept our apologies for the inconvenience caused. Kind regards, Hamza

Posted 7 years ago

“Item ordered early August and at the time showing as in stock. Order confirmation then confirmed delivery expected September (5 weeks) but this was subject to change. Even though the website was showing 3-4 weeks delivery. Checked for update on 5/9/19 and they confirmed delivery expected for 6/9/29. Item did not arrive checked again and was then told delivery 13/12/19, over 4 months from order, even this was subject to change. I then order from another suplier and item arrived the next day on standard delivery! Order now canceled and full refund received. Be warned delivery dstes form espares mean nothing.”

Helpful Report

Posted 7 years ago

Dear Adrian, Thank you for your review. I am sorry to hear of the issues experienced. We are very grateful you have taken the time to provide your feedback. Your comments have been passed to the relevant department and it is something we are looking into internally with our suppliers. Please accept our apologies for the inconvenience caused. Kind regards, Hamza

Posted 7 years ago

“Very poor service, poor telephone service, poor customer service, 4 telephone options 2 off them go nowhere other 2 hold you on call for ages costing a fortune, don’t reply to your emails. Very poor wont be using again”

Helpful Report

Posted 7 years ago

“I ordered two small items for my oven - a bulb and a tool to remove the cover. The bulb arrived reasonably quickly, all be it, in a box large enough to accommodate twelve bulbs, but no mention of the removal tool. Don't try ringing on any of published numbers as no one answers. I eventually spoke to someone on their 'live chat' facility who explained that the tool was not despatched as faulty. He assured me that a new batch was due in and I would be notified by email when mine was being sent out. Of course, nothing has happened . I then sent an email and received a response stating that 'they normally respond within 48 hrs'. and provided a unique ticket number to use in further enquiries. After 72hrs+ nothing from them. Unique number is worthless as you cant contact anybody. Dreadful customer service. I only awarded one star as there is no facility to award no star.”

Helpful Report

Posted 7 years ago

“I left a request for a part on their web site twice. It states they will contact you within 48hrs. That didn’t happen and instead I purchase my washing machine bearing kit from another site. Last time I will use espares. Unhappy Yorkshire man”

Helpful Report

Posted 7 years ago

“Good morning Thank you for getting back to me. I was wondering if you could help me as I’m looking to get a Grass Trimmer Spool Cover for a Black and Decker GL720 as the one I have is broken and I was looking to purchase a replacement. Regards, John O’Driscoll”

Helpful Report

Posted 7 years ago

“Wrong part expensive phone calls no one answers sent part back took too long to get my money back all in all never again.”

Helpful Report

Posted 7 years ago

“Horrible customer service... trying to return a product and it’s impossible... their team advised me the wrong product and seems impossible to return it”

Helpful Report

Posted 7 years ago

“I ordered 4 hanging baskets on 5th… I ordered 4 hanging baskets on 5th June, money was taken from my account. These have not arrived. I have tried phoning on numerous occasions but no-one answers. I have emailed countless times. Every time an automated reply appears, 2-3 days later an email came to say my cooker parts had been found!!! What cooker parts, I ordered hanging baskets. Another reply a week later to say they couldnt find my order but they have taken my money? I have asked for a refund and nothing. I am absolutely disgusted with this company . I want a refund”

Helpful Report

Posted 7 years ago

“I ordered a microwave dish for my Miele and it was supposed to be delivered 07/06. It’s now 13/06 and still no sign of the dish . When I chased them they said there was a problem with their system since 02/06 and they still could not tell me when it would be despatched . I have asked for a refund and was then told there was a small chance it would be despatched but didn’t say when . Really bizarre”

Helpful Report

Posted 7 years ago

“They sent out a part with no protective packaging, it was just in a cardboard box, so it inevitably arrived broken. Ten days after I send it back for a replacement I have heard nothing from them, no replacement or refund. There has been no answer to an email I sent and its not been possible to get through to them on the phone. Very bad customer service.”

Helpful Report

Posted 7 years ago

“Total muppets No delivery, 7 pence a minute to call and total time wasters and still no refund 2 weeks after they lost it”

Helpful Report

Posted 7 years ago

“Direct from Supplier cheaper than ESpares I have used this for years assuming they would be cheaper that AEG but I am wrong, Same part at AEG 23, ESpares £27, delivery more expensive. Last time I ordered they guaranteed 3-5 days but it was longer, I emailed them but no response. Try AEG over Espares, much cheaper”

Helpful Report

Posted 7 years ago

“Absolutely awful service, packaging totally wrong for item sent - small protrusion broken - so returned; replacement sent exactly the same. Sent email asking for return label but no response, resent email still no response so having to return against original label. Seems like they will not recognise their mistakes and hope by ignoring you the problem will go away.”

Helpful Report

Posted 7 years ago

eSpares is rated 4.5 based on 1,026 reviews