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Espresso Parts Reviews

4.8 Rating 8,857 Reviews

96 %

of reviewers recommend Espresso Parts

Company Reviews

Product Reviews

4.8

Based on 8,857 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 5th April 2024

Espresso Parts 5 star review on 1st April 2024

Espresso Parts 5 star review on 28th March 2024

Espresso Parts 5 star review on 12th March 2024

Espresso Parts 5 star review on 12th March 2024

Espresso Parts 5 star review on 9th March 2024

Manuel Rodriguez

Espresso Parts 5 star review on 23rd February 2024

351

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a phone order, & I received expert assistance. I requested double espresso baskets, & was told my last order was for singles. I knew that, & just needed additional doubles. It's refreshing to know that my previous orders are noted & mentioned, which could prevent an error. Also, my order was packed & shipped the same day, & arrived 2 days earlier than anticipated. Good job, & I'm very pleased!”

Posted 1 week ago

“My espresso mug arrived broken. It collects water between the outer glass and the cup. I’m guessing water will get trapped and become moldy since there is no way to drain the water the has gotten trapped.”

Posted 2 weeks ago

“Megan listened to my concerns and was very helpful assisting with adjusting my order. Give her raise.”

Posted 2 weeks ago

“Parts came on time and worked well”

Posted 2 weeks ago

“Exactly what I ordered and arrived in a hurry. Your survey does not have a selection option for six-day delivery. It jumps from five days to over seven days. My order arrived in six days. My first name is NOT "Lorkn". It is "Loren" as shown on my order.”

Posted 2 weeks ago

“I needed new gaskets for my espresso machine group head. The ones you sent were perfectly.”

Posted 2 weeks ago

“Excellent customer service.”

Posted 2 weeks ago

“Excellent service and a good source of expresso machine parts.”

Posted 2 weeks ago

“Great communication with customer service identifying right parts.”

Posted 2 weeks ago

“Your return policy is absurd. I know I should have checked prior to buying, but even then it would have been objectionable.”

Posted 2 weeks ago

“I got what I needed quickly, thanks!”

Posted 2 weeks ago

“The part worked like a charm. A local place wanted $300 just to take a look at my machine. I'm so happy I was able to fix my 20+ years Rancilio Sylvia. Thank you!”

Posted 2 weeks ago

“Good on line shopping experience, I had to call after placing the order to add an item, EP representative made the adjustment and both orders shipped as one .”

Posted 2 weeks ago

“EP customer service was awesome.”

Posted 2 weeks ago

“Nice to get free delivery when you only need a couple of cheapish parts!”

Posted 2 weeks ago

“Items arrived quickly and perform as expected!”

Posted 2 weeks ago

“The recipient of my gift of two cups and saucers was pleased but commented on how very heavy the cups are. Inordinantly heavy. Reminds me of the old-fashioned diner coffee cups. I was happy to find porcelain latte cups but not crazy about the colors. Service was fine. Shipping was expensive.”

Posted 2 weeks ago

“The order came way faster than I expected and it was great”

Posted 2 weeks ago

“Arrived quickly.”

Posted 2 weeks ago

“The foot is what we needed. The customer service was excellent. Thanks!”

Posted 2 weeks ago

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Espresso Parts is rated 4.8 based on 8,857 reviews