Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.81

4.8 Rating 10,431 Reviews

95 %

of reviewers recommend Espresso Parts

4.8

Based on 10,431 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 22nd August 2025

432

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Helpful Report

Posted 10 months ago

“The deal for the items I ordered was untouchable by any other vendor. Amazon had the items available but I essentially paid for two at the price of one - and not to mention, who knows if Amazon sold the authentic item. In that respect, Espresso Parts is 10/10. The only reason I downgraded a star was that the items were backordered, but this was not stated upon purchasing. I waited weeks and weeks and finally emailed customer service for an update, and they informed me the items I had ordered were backordered until mid-autumn. I was eager to use them, so this was a bit of a bummer. However, shipping was quick once they were available and the packaging was really safe and excellent.”

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Posted 10 months ago

“All parts received were correct and came promptly. Awesome as usual!”

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Posted 11 months ago

“excellent product, easily ordered. Surprised, however, at how long it took to get here. 3 or 4 days before usps even picked it up. I'm only 300 miles away. clients' machine was down for a week. I'm still a happy customer.”

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Posted 11 months ago

“Fast and exactly what I needed to get my cart on the road again!”

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Posted 11 months ago

“The pressure gauge that I received should come with instructions because, as it turns out, it requires plumbing tape in order to function properly without leaking. The gauge itself is cheaply made, which only added to my frustration, and really surprised me because everything EP sells is ordinarily so solid. It does the job—but for $40 I expect better.”

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Posted 11 months ago

“Overall it was excellent, but I also have the bulbs in the cart and were left behind so now I have to pay shipping again.”

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Posted 11 months ago

“Good cup and good wrag!!”

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Posted 1 year ago

“The shop sells the items listed on the website. They ship in a good timeframe. The Pietro stand that I purchased is pretty much useless, but it has nothing to do with espresso parts. They shipped exactly what I ordered.”

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Posted 1 year ago

“Faster then estimated delivery time and the perfect parts for affordable prices!”

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Posted 1 year ago

“Would be 5* but I don’t recall the description being clear if the brackets were included with the thermostats… so I ordered brackets. They are super cheap, but unnecessary since they were included. Would have been nice to not order those since they were not needed. Other than that, it fixed my machine right up and shipped very quickly! Love you guys!”

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Posted 1 year ago

“TY for your help!!”

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Posted 1 year ago

“Product arrived quickly and in order the plastic paper gasket doesn’t fit the machine properly and broke. Fortunately I was able to use the old gasket. Also, there’s no need to include the cotter pin. This isn’t an easy job for the average person.”

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Posted 1 year ago

“Quick delivery and the product is great. Minus one star for using foam packing peanuts rather than a more eco-friendly option.”

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Posted 1 year ago

“I have always found the parts I needed where other companies had them at a higher cost. I only wish they offered free shipping.”

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Posted 1 year ago

“fast shipping but expensive.”

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Posted 1 year ago

“Great service and expedited shipping. However, I had to pay a send shipping to UPS. Not cool.”

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Posted 1 year ago

“Service was good parts delivered fast but gasket did not fit had to use extra gasket I found. Fixed 1 side but other side not fixed.”

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Posted 1 year ago

“everything was great except my filters arrived squished and out of their proper shape”

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Posted 1 year ago

“Excellent service recieved the parts ordered and in good time.”

Helpful Report

Posted 1 year ago

Espresso Parts is rated 4.8 based on 10,431 reviews