Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.81

4.8 Rating 10,173 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 10,173 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 12th June 2025

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought the machine would include plug adapter”

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Posted 5 months ago

“Nicely packed a little slow to get out but merch excellent, appreaciated!”

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Posted 6 months ago

“Very good provider of coffee parts. I have enjoyed working with espresso parts. I am currently working through getting the right size of gasket and am sure that we will get it right.”

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Posted 6 months ago

“Love them but they chip a bit easily”

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Posted 6 months ago

“Aesthetically our new mugs are very nice and they definitely keep our coffee hot a little longer than other mugs we own. The mugs however are a little small, making it a little difficult to tell if the heat retention is simply due to less coffee being drunk more quickly or attributed to the mug. It would be nice to have a mug a little larger. With these mugs I've had to go from 2 mugs of coffee in the mornings to 4 refills to get the same amount of java.”

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Posted 6 months ago

“Good Price, easy to buy, took a bit to get shipped”

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Posted 6 months ago

“Good, took a long time to get the part but the team communicated well when I reached out. Also didn't come with any tubing or a lid to the tray, that was a bit of a surprise.”

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Posted 7 months ago

“The cups are great and the logo is etched nicely. The alignment of the logo on the cup is a bit off-center. I was trying to avoid that with the proofs but it didn’t work out exactly as expected. The cost of printing was fairly low so it is what it is. I appreciate the service and know it was done in good faith, just a bit off the mark.”

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Posted 7 months ago

Author didn't leave any comments.

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Posted 7 months ago

“The deal for the items I ordered was untouchable by any other vendor. Amazon had the items available but I essentially paid for two at the price of one - and not to mention, who knows if Amazon sold the authentic item. In that respect, Espresso Parts is 10/10. The only reason I downgraded a star was that the items were backordered, but this was not stated upon purchasing. I waited weeks and weeks and finally emailed customer service for an update, and they informed me the items I had ordered were backordered until mid-autumn. I was eager to use them, so this was a bit of a bummer. However, shipping was quick once they were available and the packaging was really safe and excellent.”

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Posted 7 months ago

“All parts received were correct and came promptly. Awesome as usual!”

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Posted 8 months ago

“excellent product, easily ordered. Surprised, however, at how long it took to get here. 3 or 4 days before usps even picked it up. I'm only 300 miles away. clients' machine was down for a week. I'm still a happy customer.”

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Posted 8 months ago

“Fast and exactly what I needed to get my cart on the road again!”

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Posted 8 months ago

“The pressure gauge that I received should come with instructions because, as it turns out, it requires plumbing tape in order to function properly without leaking. The gauge itself is cheaply made, which only added to my frustration, and really surprised me because everything EP sells is ordinarily so solid. It does the job—but for $40 I expect better.”

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Posted 8 months ago

“Overall it was excellent, but I also have the bulbs in the cart and were left behind so now I have to pay shipping again.”

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Posted 8 months ago

“Good cup and good wrag!!”

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Posted 9 months ago

“The shop sells the items listed on the website. They ship in a good timeframe. The Pietro stand that I purchased is pretty much useless, but it has nothing to do with espresso parts. They shipped exactly what I ordered.”

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Posted 9 months ago

“Faster then estimated delivery time and the perfect parts for affordable prices!”

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Posted 9 months ago

“Would be 5* but I don’t recall the description being clear if the brackets were included with the thermostats… so I ordered brackets. They are super cheap, but unnecessary since they were included. Would have been nice to not order those since they were not needed. Other than that, it fixed my machine right up and shipped very quickly! Love you guys!”

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Posted 9 months ago

“TY for your help!!”

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Posted 9 months ago

Espresso Parts is rated 4.8 based on 10,173 reviews