Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.83

4.8 Rating 8,924 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 8,924 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 3rd May 2024

Enrique Martinez

Espresso Parts 5 star review on 2nd May 2024

Christian Díaz

Espresso Parts 5 star review on 5th April 2024

Neisha Arbelo

Espresso Parts 5 star review on 1st April 2024

Gary Holley

Espresso Parts 5 star review on 28th March 2024

Zemarai Anjaz

355

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t mention that part of the order will deliver later... like a backorder and only recive a email notification 2 day’s later........it’s been almost 2 months waiting, and the costumer service from chat was awful from “Dave”.”

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Posted 3 years ago

“Impossible to reach someone by email on the page, there’s no contact on the menu”

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Posted 3 years ago

“Still waiting for parts after 8 days when I am less than 100 miles from your place of business.”

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Posted 3 years ago

“We haven’t received our parts. Over a week!! Washington to CA????”

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Posted 3 years ago

“I ordered and paid for 2 portafilter cups and only got 1. Please send my other cup right away.”

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Posted 3 years ago

“The pressure gauge I ordered, registers no pressure. My espresso machine does have pressure, I just wanted to adjust it. I called and emailed customer service with no response about a replacement or return.”

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Posted 3 years ago

“To small for the price”

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Posted 3 years ago

“After waiting for two weeks you sent me the wrong double shot portafilter. It looks like a commercial portafilter, twice the size of the one I requested. The machine I have is an Capresso Espresso EC-100.”

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Posted 3 years ago

“I bought the part online but wanted to visit your store for other parts. I called your telephone number at 7:00 a.m. on December 28th and received a jolly recording saying that you were closed for the holiday but would open again on the 28th during regular hours. I arrived in Lacy at about 10:00 on the 28th and called your number to ask directions to your store. I was then told that your store was closed and had been closed since last Spring due to the Covid-19 threat. Please provide that information on your voice recording so that other poor schmucks don't drive an hour and twenty minutes (EACH WAY) to find that your store really is NOT open. My one and only experience with you folks was one experience too many.”

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Posted 3 years ago

“I ordered the Dream PID and people from customs just told me I cant pass it to Mexico, I will have to send it to Texas.”

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Posted 3 years ago

“Still have not received the part I ordered. Having paid more for shipping then the part, with the understanding I would receive it by now”

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Posted 3 years ago

“I have yet to receive what I ordered? Was it ever sent out. UPS tracking indicates only a mailing label was created in Lacey, WA”

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Posted 3 years ago

“I still have to receive my order 😟”

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Posted 3 years ago

“Haven't received my order. Can't seem to contact anyone. One Confused Customer”

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Posted 3 years ago

“I put my order from 7 days and I didn't receive anything yet”

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Posted 3 years ago

“The knob I ordered and paid almost $30 broke in two days.”

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Posted 3 years ago

“Buyer beware...All sales final, even if their sales staff sells you the wrong part.”

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Posted 3 years ago

“took forever to even be shipped, if something isnt in stock, let someone know before they order. even though a canadian address was used and a canadian credit card was used to pay, no where did it state that it was in american dollars, not good when you're budgeting”

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Posted 3 years ago

“Unable to use the part and unable to return it. Admittedly I ordered the wrong part (230V instead of 120V), but seems like your policy on electronic parts returns is not optimal. I was in a hurry and your website made it look like the 120V part was the wrong model for my machine at a glance.”

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Posted 3 years ago

“replacement espresso cups don't fit. Took weeks by USPS and do not fit.”

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Posted 3 years ago

Espresso Parts is rated 4.8 based on 8,924 reviews