Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.81

4.8 Rating 10,618 Reviews

95 %

of reviewers recommend Espresso Parts

4.8

Based on 10,618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 6th November 2025

438

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After the order hadn't been shipped for a couple of weeks, I checked in with Espresso Parts who informed me, "We apologize for the delay! This has not shipped out yet. We are catching up after being closed for annual inventory last week." Fair enough. But if you are going to take three weeks to deliver a simple order that is in stock, you need to communicate this to your customers. Their response was cursory, at best. I don't know why they have this attitude. Is it poor management; an overwhelmed workforce; a dominant position in the market so they don't feel the need to deliver customer service; or do they just not care about the service they provide? I am sure I will never know...”

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Posted 1 year ago

“The brush that was purchased is faulty. The parts do not stay in place- they pop out when being used.”

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Posted 1 year ago

“espresso parts waited until the 4th business day (a week after i ordered the part) to ship, not meeting the contractual obligation to ship within 3 business days. I emailed them 4 days ago and they still have not responded”

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Posted 1 year ago

“I purchased the Ascaso Baby T a week ago. After turning it on for the first time the same day I received it, the machine had water leaking from the back of the front panel. It appears to have a faulty expansion valve. In other words, a damaged machine was sent to me. Very disappointed customer!”

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Posted 1 year ago

“Still waiting on the product. Never arrived. I emailed the company and waiting for response.”

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Posted 2 years ago

“Part is still not delivered. It has been 10+ days, very disappointing. Guess I will find alternate supplier for repair items going forward.”

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Posted 2 years ago

“Still waiting.... this is why people use Amazon!”

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Posted 2 years ago

“Was evidently shipped by mule train as I not yet received it”

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Posted 2 years ago

“Ordered some pretty basic parts but the delivery date continues to be rescheduled. It would be helpful to commit to a timeline stated on the website at the time of ordering - otherwise I’d get my parts somewhere else.”

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Posted 2 years ago

“I’m satisfied with the products but not the shipping or customer service. I have messaged about the fact that I got my one day next day air shipment in four days. The service team said it was due to being over a weekend. Well that was not specified when I placed the order. Therefore I want a refund but haven’t heard back.”

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Posted 2 years ago

“Hi folks, my order came *through* Portland and continued south and is now inexplicably in California. I have no idea what's going on here but am concerned and displeased by it. (I'm guessing that the item won't be damaged, but *it's not even here yet* is the problem.)”

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Posted 2 years ago

“I ordered a gift and I payed the one day shipping. The order arrived in two parts. The second part out of the delivery date. I made the claim and you took just half of the responsibility.”

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Posted 2 years ago

“Took 18 days to get 1 cup. It was late as a gift. Will not order again.”

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Posted 2 years ago

“Love you guys. But I paid extra for quick shipping and instead of shipping this to my store, it went to a pickup location that was a bit of a hike for me to get to. Not sure if this was UPS's choice but it kind of sucked. Otherwise you guys are great and the parts were exactly what I needed :)”

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Posted 2 years ago

“You asked for the review; keep that in mind. 1. The Magnetic dosing ring. Non-magnetic! Nice. 1.5 And it's not even 58 in size so it does not fit. it's too big. 2. Cups. Can't put your finger under them while trying to pick them up while they are sitting on the saucer. Useless. 3. Why does it take so long to get these parts? 4. The little cups/measuring things are nice and 5. The grind mixer upper thingie works...it's flimsy, too long, but it works. 6. Came in 2 boxes. Wasteful to the environment.”

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Posted 2 years ago

“I ordered a Kalita wave 185 and it took several days to ship and about a week and a half getting here. Plus you charged me an outrageous amount for shipping. I would have been better off ordering it soon Amazon. No shipping cost anf wouldnhave been here in a day. And same price.”

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Posted 2 years ago

“$25 USD to ship an envelope. Still hasn’t arrived after 7 days. I could crab walk faster than this shipment.”

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Posted 2 years ago

“Product never got delivered but email was sent from you that it was, ordered product over 2weeks ago now.”

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Posted 2 years ago

“Still don’t have my parts. Today is 8/16 The amount you charge for shipping is ridiculous but should have gotten it here fast. But not having it at all? 😂”

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Posted 2 years ago

“Wrong items were sent to me”

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Posted 2 years ago

Espresso Parts is rated 4.8 based on 10,618 reviews