Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.80

4.8 Rating 11,273 Reviews

95 %

of reviewers recommend Espresso Parts

4.8

Based on 11,273 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Espresso Parts 5 star review on 15th March 2026

Anonymous

Espresso Parts 5 star review on 6th March 2026

Kimberly Tuchrello

Espresso Parts 5 star review on 19th February 2026

WICK BEAVERS

453

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our first time a package showed with broke. Part. Real bummer as were gifts for Christmas we let them know right away. We are traveling the very next day not back into town now till January. It took us almost 3 days to get a response back. Not sure if the package broke it transporter shipping company or who it was just very disappointing. Our first experience we did not get a good one with broken stuff just awaiting our credit now on the merchandise.”

Helpful Report

Posted 2 years ago

“Never received product”

Helpful Report

Posted 2 years ago

“My order says it shipped on Dec 8th with a tracking number and label created but there has been no movement at all with UPS. Sent an email and as of yet no one has responded. This is a Christmas gift and I am very annoyed.”

Helpful Report

Posted 2 years ago

“This is not the part I ordered over 6 months ago”

Helpful Report

Posted 2 years ago

“I am struggling to make the machine work...the instructions are poor (I know that's Ascaso and not you), but I'd love some support please.”

Helpful Report

Posted 2 years ago

“Never received my items”

Helpful Report

Posted 2 years ago

“I have never received them.”

Helpful Report

Posted 2 years ago

“I’d be a lot happier if my Acaso baby T machine which has been out for over two weeks for repairs under warranty were fixed and back”

Helpful Report

Posted 2 years ago

“My product never came”

Helpful Report

Posted 2 years ago

“After the order hadn't been shipped for a couple of weeks, I checked in with Espresso Parts who informed me, "We apologize for the delay! This has not shipped out yet. We are catching up after being closed for annual inventory last week." Fair enough. But if you are going to take three weeks to deliver a simple order that is in stock, you need to communicate this to your customers. Their response was cursory, at best. I don't know why they have this attitude. Is it poor management; an overwhelmed workforce; a dominant position in the market so they don't feel the need to deliver customer service; or do they just not care about the service they provide? I am sure I will never know...”

Helpful Report

Posted 2 years ago

“The brush that was purchased is faulty. The parts do not stay in place- they pop out when being used.”

Helpful Report

Posted 2 years ago

“espresso parts waited until the 4th business day (a week after i ordered the part) to ship, not meeting the contractual obligation to ship within 3 business days. I emailed them 4 days ago and they still have not responded”

Helpful Report

Posted 2 years ago

“I purchased the Ascaso Baby T a week ago. After turning it on for the first time the same day I received it, the machine had water leaking from the back of the front panel. It appears to have a faulty expansion valve. In other words, a damaged machine was sent to me. Very disappointed customer!”

Helpful Report

Posted 2 years ago

“Still waiting on the product. Never arrived. I emailed the company and waiting for response.”

Helpful Report

Posted 2 years ago

“Part is still not delivered. It has been 10+ days, very disappointing. Guess I will find alternate supplier for repair items going forward.”

Helpful Report

Posted 2 years ago

“Still waiting.... this is why people use Amazon!”

Helpful Report

Posted 2 years ago

“Was evidently shipped by mule train as I not yet received it”

Helpful Report

Posted 2 years ago

“Ordered some pretty basic parts but the delivery date continues to be rescheduled. It would be helpful to commit to a timeline stated on the website at the time of ordering - otherwise I’d get my parts somewhere else.”

Helpful Report

Posted 2 years ago

“I’m satisfied with the products but not the shipping or customer service. I have messaged about the fact that I got my one day next day air shipment in four days. The service team said it was due to being over a weekend. Well that was not specified when I placed the order. Therefore I want a refund but haven’t heard back.”

Helpful Report

Posted 2 years ago

“Hi folks, my order came *through* Portland and continued south and is now inexplicably in California. I have no idea what's going on here but am concerned and displeased by it. (I'm guessing that the item won't be damaged, but *it's not even here yet* is the problem.)”

Helpful Report

Posted 2 years ago

Espresso Parts is rated 4.8 based on 11,273 reviews