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Espresso Parts Reviews

4.8 Rating 8,891 Reviews
96 %
of reviewers recommend Espresso Parts
Company Reviews Product Reviews
6,429
 Metrics
4.8
Based on 8,891 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Espresso Parts Reviews
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Joyce Infante
Verified Buyer
“No. Responsive to phone call inquiries. I still haven’t received my complete order from you. And there is hardly any communication from your support staff to let me know what’s going on with the missing sink I ordered several weeks ago. I will not recommend your business to anyone because your support and customer service are below par…and par is just average.”
Helpful Report
Posted 2 years ago
Andrew Lipkis
Verified Buyer
“I never received the item I ordered. It appears to have been delivered to the wrong address somewhere across the city of Los Angeles.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Won’t respond to any emails regarding wrong products sent”
Helpful Report
Posted 2 years ago
Charles Ouellette
Verified Buyer
“Still have not received the product yet”
Helpful Report
Posted 2 years ago
Peter Taussig
Verified Buyer
“Have not received the part.”
Helpful Report
Posted 2 years ago
Colby Bennett
Verified Buyer
“The print on our most recent order is smudging and wearing off after a couple of washes. Several of the cups came with ink spots smeared in random spots on the mug, and several other mugs had some type of glue stuck in various places.”
Helpful Report
Posted 2 years ago
Michelle Fanuccu
Verified Buyer
“the right part and fast delivery. thanks!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Ordered 3 puqpress but shipment wasn’t correct and no response”
Helpful Report
Posted 2 years ago
Gerardo Javier Jiron
Verified Buyer
“Not sure who fed ex left the package with??? I had been here and I had not received anything. Can someone please call me.310 760 1036”
Helpful Report
Posted 2 years ago
Steven Meredith
Verified Buyer
“Still have not received my order”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Information on website about size is incorrect and not corrected”
Helpful Report
Posted 2 years ago
Freddie Borja
Verified Buyer
“They do not offer returns.”
Helpful Report
Posted 2 years ago
Joseph Becvar
Verified Buyer
“Package was supposed to be delivered on 12/2.....it is now 12/6 and its still telling me it's in Chicago on way to NY”
Helpful Report
Posted 2 years ago
Stephanie Evans
Verified Buyer
“I haven’t received this piece yet. It’s been several weeks. I don’t have an opinion because of that”
Helpful Report
Posted 2 years ago
Remus Broussard
Verified Buyer
“In NO Way have you lived up to your stated standards. Everyone should be ashamed of what you have made me go through. Think for just one second about what you would have to deal with when, at no fault of your own, what you promised the customer was impossible due to the screwups of someone else. I intentionally ordered many times what I needed to complete a repair across two orders to be sure of getting the one copper crush gasket I needed to replace a boiler. You combined the orders into one and shipped them USPS at Christmas time for no other reason than to save yourself a few cents. Then, the USPS lost my order while simultaneously reporting it as delivered. At this point, you told me I was on my own dealing with the USPS and that you would not do anything to fix it or help. All of this is after you refused to partially ship the original order when I discovered that your webpage stated that an item was in stock when in fact it was always special-order. I eded up paying twice what my orders with you totaled to get what I needed overnight. So, tell me one thing you have done ethically, or even remotely compliant with standard business practices?”
Helpful Report
Posted 2 years ago
Fabrizio Verga
Verified Buyer
“I ordered a Mahlkonig x54. It was shipped dec 15 and it’s still sitting in Oregon with no word on when it’s going to ship or arrive. If this was for home use I wouldn’t care but it’s meant for use in my coffee shop. Why hasn’t anyone sent a message at least saying that it hasn’t shipped?”
Helpful Report
Posted 2 years ago
Kevin Ketchens
Verified Buyer
“I’ll never order from you again. Already canceled your catalog and emails. Shipping cost as much as the item I ordered. Yes I got it on time, but at that price it would’ve been cheaper to get it off of eBay, which is where I’ll be doing my shopping from now on”
Helpful Report
Posted 2 years ago
Andres Tobon
Verified Buyer
“Even tough they have great costumer service, the product didn’t arrived and nobody had the ETA of the product, today finally after more than 1 month I recieve my product”
Helpful Report
Posted 2 years ago
Scott Laird
Verified Buyer
“I canceled my order before the product left your facility and yet you shipped it anyway meaning ill be out of the shipping costs. will never use your company again to purchase parts for my machines.”
Helpful Report
Posted 2 years ago
SEBASTIAN ORREGO
Verified Buyer
“Hey good morning l bough a grinder like 1 month ago and l never received it so where is going my money. POOR COMMUNICATION with the costumer and they don’t have to u a exactly information San but true. They only took my money and end no grinder no money!”
Helpful Report
Posted 2 years ago
Espresso Parts is rated 4.8 based on 8,891 reviews
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