Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.83

4.8 Rating 8,924 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 8,924 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 3rd May 2024

Enrique Martinez

Espresso Parts 5 star review on 2nd May 2024

Christian Díaz

Espresso Parts 5 star review on 5th April 2024

Neisha Arbelo

Espresso Parts 5 star review on 1st April 2024

Gary Holley

Espresso Parts 5 star review on 28th March 2024

Zemarai Anjaz

355

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I canceled my order before the product left your facility and yet you shipped it anyway meaning ill be out of the shipping costs. will never use your company again to purchase parts for my machines.”

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Posted 2 years ago

“Hey good morning l bough a grinder like 1 month ago and l never received it so where is going my money. POOR COMMUNICATION with the costumer and they don’t have to u a exactly information San but true. They only took my money and end no grinder no money!”

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Posted 2 years ago

“I ordered and paid for 2 pieces and I only received 1 piece. How can I fix this?”

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Posted 2 years ago

“They send me the wrong item”

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Posted 2 years ago

“My order 146978EP was sent by you whit wrong information. You say that my number phone was 999999999 so Fedex didn’t call me. My order is in my country, Peru, but i had to wait because of your fail.”

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Posted 2 years ago

“It's been 18 days, still haven't gotten my shipment. 14+ days for it to arrive (I'm in. the US) is wild. Definitely wont be buying from them ever again.”

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Posted 2 years ago

“They advertise, you buy, they never deliver. Not a fan and I won't shop with them again.”

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Posted 2 years ago

“Left a phone message four days ago on the customer service voicemail inquiring about directions for installing a knock box drawer that came with no instructions nor supplies to install it. Still haven’t heard back.”

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Posted 2 years ago

“The package was held up for a very long time and I finally received it opened and with no contents…”

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Posted 2 years ago

“I’m still waiting for an order of cups which was before than this one. No news about it also. Hoping knowing from you and my order.”

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Posted 3 years ago

“Never delivered as my email tells me”

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Posted 3 years ago

“Took forever to ship. Status of items I ordered was in stock but then received an email saying they were pre-order.”

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Posted 3 years ago

“I ordered this part on February 1, 2021 and it is just arriving now March 31, 2021. It took you two months to fill this order without any update from you on why this was taking so long. If I hadn’t questioned it I would’ve been in the dark! This is totally unacceptable. Will never do business with you again. Severo Berrios”

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Posted 3 years ago

“I didn't get my products! According to tracking it is still in OR?”

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Posted 3 years ago

We are sorry you are experiencing this delay. Customer Service will reach out to FedEx and contact you with follow-up information.

Posted 3 years ago

“Shipment was delayed by a week, and although I paid for DHL shipping, it’s being routed through USPS and I have zero idea when to expect it. I expected DHL to my door. Still no idea when to expect it.”

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Posted 3 years ago

“I emailed you shortly after placing this order and asked you to cancel it. No response, no cancelation. Now a product I don't need arrived well after I originally needed it and I have to pay for it.”

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Posted 3 years ago

“I recently attempted to order 4 grommets for the panels of my Rancilio Epoca. Your website said that only two were available. Even though you charge the ridiculous price of $4 a piece for them, I ordered them along with a few other items. Then, having a hunch, I looked at the grommets again and miraculously just a few minutes later, four more were available. The grommets can't cost more that a few cents a piece, yet you charge $4 each. Can you say price gouging? I then tried to add the two additional grommets to my order so as not to incur an $8 shipping charge for two tiny rubber grommets. No one from your company would contact me back. This is the first bad experience I've had with Espresso parts. Extremely disappointed.”

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Posted 3 years ago

“Hopefully the Chemex lid is nice... the labels been created but USPS is “still awaiting item”... it’s been 8 days”

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Posted 3 years ago

“Tubing doesn't work--it doesn't hold tight enough so milk sprays everywhere and none of it gets into the steamer”

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Posted 3 years ago

“I never received them. Assuming they are coming? Or perhaps the delivery is slow?”

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Posted 3 years ago

Espresso Parts is rated 4.8 based on 8,924 reviews