Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.80

4.8 Rating 11,722 Reviews

95 %

of reviewers recommend Espresso Parts

4.8

Based on 11,722 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Espresso Parts 5 star review on 19th August 2026

Anonymous

Espresso Parts 5 star review on 12th August 2026

John Sandborgh

Espresso Parts 5 star review on 10th August 2026

WICK BEAVERS

463

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received product”

Helpful Report

Posted 2 years ago

“My order says it shipped on Dec 8th with a tracking number and label created but there has been no movement at all with UPS. Sent an email and as of yet no one has responded. This is a Christmas gift and I am very annoyed.”

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Posted 2 years ago

“This is not the part I ordered over 6 months ago”

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Posted 2 years ago

“I am struggling to make the machine work...the instructions are poor (I know that's Ascaso and not you), but I'd love some support please.”

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Posted 2 years ago

“Never received my items”

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Posted 2 years ago

“I have never received them.”

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Posted 2 years ago

“I’d be a lot happier if my Acaso baby T machine which has been out for over two weeks for repairs under warranty were fixed and back”

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Posted 2 years ago

“My product never came”

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Posted 2 years ago

“After the order hadn't been shipped for a couple of weeks, I checked in with Espresso Parts who informed me, "We apologize for the delay! This has not shipped out yet. We are catching up after being closed for annual inventory last week." Fair enough. But if you are going to take three weeks to deliver a simple order that is in stock, you need to communicate this to your customers. Their response was cursory, at best. I don't know why they have this attitude. Is it poor management; an overwhelmed workforce; a dominant position in the market so they don't feel the need to deliver customer service; or do they just not care about the service they provide? I am sure I will never know...”

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Posted 2 years ago

“The brush that was purchased is faulty. The parts do not stay in place- they pop out when being used.”

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Posted 2 years ago

“espresso parts waited until the 4th business day (a week after i ordered the part) to ship, not meeting the contractual obligation to ship within 3 business days. I emailed them 4 days ago and they still have not responded”

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Posted 2 years ago

“I purchased the Ascaso Baby T a week ago. After turning it on for the first time the same day I received it, the machine had water leaking from the back of the front panel. It appears to have a faulty expansion valve. In other words, a damaged machine was sent to me. Very disappointed customer!”

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Posted 2 years ago

“Still waiting on the product. Never arrived. I emailed the company and waiting for response.”

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Posted 2 years ago

“Part is still not delivered. It has been 10+ days, very disappointing. Guess I will find alternate supplier for repair items going forward.”

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Posted 2 years ago

“Still waiting.... this is why people use Amazon!”

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Posted 2 years ago

“Was evidently shipped by mule train as I not yet received it”

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Posted 2 years ago

“Ordered some pretty basic parts but the delivery date continues to be rescheduled. It would be helpful to commit to a timeline stated on the website at the time of ordering - otherwise I’d get my parts somewhere else.”

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Posted 2 years ago

“I’m satisfied with the products but not the shipping or customer service. I have messaged about the fact that I got my one day next day air shipment in four days. The service team said it was due to being over a weekend. Well that was not specified when I placed the order. Therefore I want a refund but haven’t heard back.”

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Posted 2 years ago

“Hi folks, my order came *through* Portland and continued south and is now inexplicably in California. I have no idea what's going on here but am concerned and displeased by it. (I'm guessing that the item won't be damaged, but *it's not even here yet* is the problem.)”

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Posted 2 years ago

“I ordered a gift and I payed the one day shipping. The order arrived in two parts. The second part out of the delivery date. I made the claim and you took just half of the responsibility.”

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Posted 2 years ago

Espresso Parts is rated 4.8 based on 11,722 reviews