Euro Car Parts Reviews

Name: Euro Car Parts
Address: Fulton Road, ,, Fulton Road, ,, Wembley
Rating: 4.29

4.3 Rating 264,377 Reviews

82 %

of reviewers recommend Euro Car Parts

4.3

Based on 264,377 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Euro Car Parts Pool Video Review Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

Euro Car Parts 5 star review on 20th July 2025

Dan

Euro Car Parts 5 star review on 27th June 2025

1178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve used the Gravesend store for many years the only problem is the front counter seems very understaffed with only one person serving there is often a long wait , at times with the queue being so long I have gone to my other parts supplier. All this said right part first time and quality is good at euro car parts”

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Posted 9 months ago

“To experience same parts else where a quater of the price”

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Posted 9 months ago

“Ordered part on Friday evening to collect Saturday morning only to arrive in store and be told can’t collect till Monday, returned Monday to be told no order on system it must have been deleted Then had to chase to get my money back Helpful get in call centre who eventually helped”

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Posted 9 months ago

“Disappointed to find the one item supplied was either a return or faulty. Looked like a return to be honest. Dirty fingerprints are a give away. Returned item should be checked and not resold if faulty or dirty.”

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Posted 9 months ago

“Que was shorter to see your mrs…. Sort it out”

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Posted 9 months ago

“It took 20 minutes waiting in store to get a click and collect order for one side light bulb and that's after getting an email to tell me it was ready for collection”

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Posted 9 months ago

“I ordered brake pads for a citreon Ds3 and received brake pads for a citreon c2 and brake discs for a Peugeot 307,I had put my car registration in and the parts I ordered your website said they were for my car as they were wrong I had to send them back and get them elsewhere.”

Helpful Report

Posted 10 months ago

“I placed the order to click and collect with the Isleworth branch. I received an email stating that the order was ready for collection a few minutes after placing the order. I sat in a crazy amount of traffic in Worton Road in getting to the branch. When I walked in, it was full. My perception was that nothing was moving. Eventually the orders were coming through. Very slowly. Staff was very disinterested. No management anywhere to ask why are so many customers waiting. The whole process of waiting to collect the goods at the branch took longer than searching for the items on the internet. Going into the ECP website. Selecting and paying for the items. Getting into the car and then driving to the branch and sitting in traffic in Worton Road. The items I ordered were small. I was on my way to a job. The shocking service at ECP made me late and my customer wasn’t very happy with me. Apathy personified!!”

Helpful Report

Posted 10 months ago

“Local motor factors are usually cheaper, on this occasion ECP were. I have used their click and collect a few times now and every time they have one person on the counter and I end up having to wait a long time to get the part.”

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Posted 10 months ago

“Bought an inexpensive tyre pressure gauge but wish now that I had spent a bit more as this has turned out to be a poor choice.”

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Posted 10 months ago

“Had what I needed at a good price but was left waiting for at least 5 mins when I went to pick up. No one else waiting and could see people in the office but they just ignored me.”

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Posted 10 months ago

“Counter is always taken up by non-Uk time wasters with enquiries/returning tools for refund that they have now finished with. Click & collect orders take too long due to these wasters.”

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Posted 10 months ago

“Stock availability online and in store has decreased in the last 6-12 months. Didn’t even have carb cleaner in stock at the Midsomer Norton branch.”

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Posted 10 months ago

“Staff were rude but did seem very busy. Got what I needed on time though.”

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Posted 10 months ago

“Ordering online and picking up at the store isn't necessarily quicker. Despite placing my order online, I still had to wait for about 20 minutes to receive it. When the order finally arrived, it turned out to be incorrect. Luckily, I checked before leaving, as receiving the wrong order could have caused damage to my car engine.”

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Posted 10 months ago

“Click and collect form store is a nightmare as I wasted 45 mins to get my order. Only one executive serving for all order as walk ins and click and collect. No time saving for click and collect orders.”

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Posted 10 months ago

“Wrong part listed on website Correct part not in stock”

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Posted 10 months ago

“The item I bought (pioneer car radio) was described in detail on the website, but nowhere does it say there is a cd player, and it isn't visible in the bad photos. I didn't want this feature, and would have returned it for a refund if it were not so inconvenient. I will know to shop somewhere else in future.”

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Posted 10 months ago

“The steering wheel cover was too small , yet was supposed to be a ‘ perfect fit’ for my vehicle . It ripped on attempting to fit it and I had no choice but to bin it!”

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Posted 10 months ago

“Parts delivered late, ordered on 2nd September, arrived on 11th. Promised delivery was 3 to 4 days.”

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Posted 10 months ago

Euro Car Parts is rated 4.3 based on 264,377 reviews