Euro Car Parts Reviews

Name: Euro Car Parts
Address: Fulton Road, ,, Fulton Road, ,, Wembley
Rating: 4.29

4.3 Rating 264,380 Reviews

82 %

of reviewers recommend Euro Car Parts

4.3

Based on 264,380 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Euro Car Parts Pool Video Review Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

Euro Car Parts 5 star review on 20th July 2025

Dan

Euro Car Parts 5 star review on 27th June 2025

1178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid extra for 48hour delivery, took 48 hours to dispatch and 4 days to deliver. Master cylinder supplied is leaking internally but ok to use in the short term so gave poor rather than very poor”

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Posted 10 months ago

“So I don't know for what reason, but I ordered an ovar with my registration number, but I got the wrong product. And I lost my money.”

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Posted 10 months ago

“Haven't received product yet”

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Posted 10 months ago

“Queued for 20 minutes in your shop to collect a preorder. During that period two people came out from the back office hopefully noted the queue but just returned to the back office without signalling that there was a queue. For a company whose brand is famous for a quick delivery service that was disappointing. Today's customer service is based on agility - the skill of responding to immediate circumstances and needs.”

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Posted 10 months ago

“Very under staffed waited around 15 mins to be served and I was the only person in the shop”

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Posted 10 months ago

“I ordered four items one of which was wrong and totally irrelevant to my needs. The resolution was for ECP to get a courier to collect the wrongly delivered item, following that the correct one would be dispatched (were it in stock). Long-winded, to say nothing of requiring two journeys and having to wait a couple of weeks before i could carry out the work on my car. The system needs to be geared up to show 'out-of-stock' items on the website and the returns policy and method of exchange/replacement revised.”

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Posted 10 months ago

“When collected the items I was told to come back next day as they couldn’t see the item arrived but when I asked again and again they found the item. The when I wat at the service centre they told me the cabin filter was not the right size. I had to make another trip to the shop and they gave me the correct parts and mentioned me they gave me incorrect parts in first place. It cost me extra £30 at the service centre becaof the mistake made by europarts”

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Posted 10 months ago

“Feel sorry for the staff...1person on front desk working under pressure. The product I bought was a joke.really bad quality. Doesn't work at all Had to return it.”

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Posted 10 months ago

“Customers are always left waiting at the front desk - you can see Management sitting at their desks, purposely ignoring customers. Staff don’t appear to be accustomed to serving customers. The Click part is easy, the Collect part - no so much.”

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Posted 10 months ago

“Part was correct and was stated but on Internet says not available until 3p so I rang store and they told me they had them on the self so I ordered parts went to collect was told have to wait 20 mins for order to go throw no problem came back 30 mins later to be told 3pm which was another 3 hrs I explained to guy I rang thou b4 I ordered parts and got told they on the self Customer service experience very poor why wasn't I just told 3pm from being due to this u won't be using eurocarparts again”

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Posted 10 months ago

“The part I got was not in its original packaging.”

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Posted 10 months ago

“Items were ordered next day delivery , which I have paid for ... After phone call I was told that ,because I have ordered after 5 o clock it's not gonna be next day but day after ..(okay then don't allow this option after that time as next day, automatically ) ... nothing has appeared even 2nd day .. then after phone call they did not know what's happened .. and said it will be next day ... third day items were delivered by scooter courier ... Web page said collection in store was not possible .. on the phone store said it was possible ...”

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Posted 10 months ago

“It always takes too long to collect an order. 20 mins on average, never enough counter staff. Why do the counter staff have to disappear and find the order? It's very inefficient and I've seen potential customers just leave, inc me!”

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Posted 10 months ago

“Although I ordered the part it was not ready when I got there. Only 1 member of staff serving but you could hear others in the back office laughing and joking. When a second person came out they said something to the person serving and then put something in the draw and then walked off still leaving 3 of us waiting to collect orders and 6 people waiting to order. If I order from there again I will allow 1 hour in the store. This was about 2.15 in the afternoon”

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Posted 10 months ago

“Prices are very high compaired to other part shops.”

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Posted 10 months ago

“Sent me the wrong part”

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Posted 10 months ago

“The website is not specific enough and outrdated the staff are not knowledgable about their products and the window for returns is not long enough, waiting in person sometimes can become very time consuming and ordering online has missed items paid for. Hopefully the company can fix this because when its right its fantastic.”

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Posted 10 months ago

“1 member of staff only serving all of the customers. I purchased wat I needed and payed online.15 min waiting to collect my stuff. Not happy and I don't think I will use euro car parts in the future.”

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Posted 10 months ago

“Was told one of the parts was not available and that I should have been told before I went to pick up. Supposed to have a refund but havnt. The receipt emailed through says I've picked the whole order which I didn't. I rang on the day and was told refunds take 14 working days! They didn't even take my order number. Just fobbed me off”

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Posted 10 months ago

“Ordered new front brake discs and pads but when they arrived both parts were incorrect.”

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Posted 10 months ago

Euro Car Parts is rated 4.3 based on 264,380 reviews