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Eurosender Reviews

3.7 Rating 2,046 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,046 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
18
Anonymous
Anonymous  // 01/01/2019
Didn't pick up parcel, no communication, no refund, what's going on!!!!
Helpful Report
Posted 5 years ago
Bad service from eurosender and dpd courier used
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Posted 5 years ago
My order is not delivered yet
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Posted 5 years ago
3 puta izgubljen isti paket.
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Posted 5 years ago
Absolutely rubbish. Never collected the item. Lied to by Paul , got it recorded. Blatently admitted fault with a so what attitude. Will be perusing compensation. You've been warned, don't use them. Jokers like these ruin it for decent brokers and carriers.
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Posted 5 years ago
My package never arrived since you printed bad the address. Thank you a lot, i will also never have my money back
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Posted 5 years ago
My case was lost and this was not conveyed to me, I had to chase it up
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Posted 5 years ago
The service is very poor and no exact response for what I need.
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Posted 5 years ago
Call me back
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Posted 5 years ago
Kofer je došao na adresu potpuno uništen.
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Posted 5 years ago
Tuve que resolver el problema personalmente. Tuve que ir a la central en Coslada, Madrid y buscar la mercancía que estaba escondida y obligar a que la mandaran. La empresa de transportes era la murciana. Tardé exactamente 3 días en resolverlo y ustedes han tardado en resolverlo 3 semanas o más. Quise saber como resolvían el problema y efectivamente fue un desastre. Además es difícil contactar con ustedes ya que no tienen interlocutores españoles, o muy pocos.
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Posted 5 years ago
ci era stato detto che, nonostante la gravità della situazione coronavirus, mandare un pacco non era un problema. bene: ho pagato e dopo 1 settimana il pacco che in 3 giorni lavorativi doveva essere consegnato in UK, è ancora in Italia. Fate un un po voi. siamo molto delusi e arrabbiati !!
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Posted 5 years ago
When I had problems with my package, Eurosender didnt have the telephone number of the depot that had it in the Netherlands. They only had access to a call centre of Agents they used in the Netherlands which wasn’t at all helpful. We called the call centre repeated and many times were just cut off.. The call centre for the agents lied on several occasions about my package, getting loaded, then they couldn’t find it, then it will get loaded the next day....... I took a chance and drove to where I believed my package was last recorded. I was told by the agents on site that the call- centre their company uses creates a lot of problems that they are left to resolve. Luckily they gentleman that helped me was willing to go into the warehouse and look for my package as I was leaving the Netherlands the following day.
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Posted 5 years ago
Το δέμα παραλήφθηκε εκ μερους των συνεργατών σασ την 31/3/2020 με πρόβλεψη παράδοσης στο Ηνωμένο Βασίλειο σε 3-4 ημέρες. Δυστυχώς παρήλθαν 9 ημέρες και δεν υπάρχει ενημέρωση για τον τόπο που βρίσκεται το δέμα. Επιεικώς απαράδεκτοι. Είμαι σίγουρος ότι δεν θα κάνω χρήση των υπηρεσιών σας στο μέλλον.
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Posted 5 years ago
They've never picked the package from the location. Don't recomend if you are planing to ship the stuff you won at troojwijk auctions.
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Posted 5 years ago
Total failure of Customer support since the beginning
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Posted 5 years ago
Poslana su uskršnja jaja u 100 km udaljenu destinaciju u drvenim kutijama osigurana sa spužvom, nekoliko njih se je razbilo u transportu. Nisam sretna radi toga.
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Posted 5 years ago
Mi spiace ma devo dire che passare dal virtuale dell'ordine che è andato molto bene alla realtà del ritiro e della consegna è tuttora un incubo. Dopo due settimane dal pagamento, i pacchi non sono ancora stati ritirati e tantomeno consegnati.
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Posted 5 years ago
Damaged briefcase, they say they're not responsible. Never again
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Posted 5 years ago
incredible bad, no answer from you! one parcel didn't arrive, the other was damaged
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Posted 5 years ago
Eurosender is rated 3.7 based on 2,046 reviews