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Eurosender Reviews

3.7 Rating 2,057 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,057 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 5 star review on 22nd December 2025
Hugh Crawford
Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
19
Anonymous
Anonymous  // 01/01/2019
“When I had problems with my package, Eurosender didnt have the telephone number of the depot that had it in the Netherlands. They only had access to a call centre of Agents they used in the Netherlands which wasn’t at all helpful. We called the call centre repeated and many times were just cut off.. The call centre for the agents lied on several occasions about my package, getting loaded, then they couldn’t find it, then it will get loaded the next day....... I took a chance and drove to where I believed my package was last recorded. I was told by the agents on site that the call- centre their company uses creates a lot of problems that they are left to resolve. Luckily they gentleman that helped me was willing to go into the warehouse and look for my package as I was leaving the Netherlands the following day.”
Helpful Report
Posted 6 years ago
“Το δέμα παραλήφθηκε εκ μερους των συνεργατών σασ την 31/3/2020 με πρόβλεψη παράδοσης στο Ηνωμένο Βασίλειο σε 3-4 ημέρες. Δυστυχώς παρήλθαν 9 ημέρες και δεν υπάρχει ενημέρωση για τον τόπο που βρίσκεται το δέμα. Επιεικώς απαράδεκτοι. Είμαι σίγουρος ότι δεν θα κάνω χρήση των υπηρεσιών σας στο μέλλον.”
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Posted 6 years ago
“They've never picked the package from the location. Don't recomend if you are planing to ship the stuff you won at troojwijk auctions.”
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Posted 6 years ago
“Total failure of Customer support since the beginning”
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Posted 6 years ago
“Poslana su uskršnja jaja u 100 km udaljenu destinaciju u drvenim kutijama osigurana sa spužvom, nekoliko njih se je razbilo u transportu. Nisam sretna radi toga.”
Helpful Report
Posted 6 years ago
“Mi spiace ma devo dire che passare dal virtuale dell'ordine che è andato molto bene alla realtà del ritiro e della consegna è tuttora un incubo. Dopo due settimane dal pagamento, i pacchi non sono ancora stati ritirati e tantomeno consegnati.”
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Posted 6 years ago
“Damaged briefcase, they say they're not responsible. Never again”
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Posted 6 years ago
“incredible bad, no answer from you! one parcel didn't arrive, the other was damaged”
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Posted 6 years ago
“Worst service ever. Parcel didn’t get picked on agreed date, had to chase over 5 times and wait almost 2 weeks for the parcel to be picked up from sender. Couldn’t recommend less”
Helpful Report
Posted 6 years ago
“Spedizione dal Portogallo al nord Italia. Per qualche motivo provano a consegnare il mio pacco in Lazio. Contatto Eurosender: sostengono che per il dpcm i corrieri non lavorino più. Chiamo il corriere, risolve il mio problema e il mattino dopo è arrivato il mio pacco. Assistenza clienti pessima.”
Helpful Report
Posted 6 years ago
“horrible service for the insane amount of money one spends for delivery, 15 days passed and I am still waiting for my bag to arrive, helpdesk made a scene about proper packing in the middle of a pandemic, poorly communicate with their partner courier companies, some customer service operators were really nice however most are really disengaged, never called or emailed back when they promised. Would definitely avoid this company in the future.”
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Posted 6 years ago
“Worst service ever”
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Posted 6 years ago
“I still have not received my delivery after 2 pick up dates”
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Posted 6 years ago
“Eurosender ignore les exigences et formalités douanières des différents pays européens, tout en vous assurant que votre commande est en ordre… on paie, bien entendu, et ensuite le colis n'arrive jamais à destination car il manque un formulaire.”
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Posted 6 years ago
“Won’t be using again”
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Posted 6 years ago
“first parcel your website reset delivery address back to collection address so parcel was collected and delivered back to me the next day?????? second parcel you input a wrong address for delivery and a wrong tracking no after 5 emails you corrected your mistakes very poor service..”
Helpful Report
Posted 6 years ago
“No working tracking No information No efficiency Parcel was lost 2 weeks waiting instead of 2 business days”
Helpful Report
Posted 6 years ago
“The collection is still pending after 10 days! Very bad communication and no actions at all.”
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Posted 6 years ago
“I would not recommend this company to anyone! I sent two bags and they tagged them wrong. One of the bags arrived really late and the other one, a big bag of 30 kg NEVER ARRIVED! I had to sent an email and after I describe my bag in detail, they said they will try to find it until a certain date. I waited until the date and a few days later I had to send another email because they forgot to inform me that the bag was considered officially lost! And now is taking ages to know if they are going to give me the money or not!! THEY LOST MY BAG AND THEY ARE CONSIDERING TO NOT GIVE ME THE MONEY BACK. Worst experiment ever!”
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Posted 6 years ago
“It took an eternity to arrive and my friend's luggage got lost on the way..”
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Posted 6 years ago
Eurosender is rated 3.7 based on 2,057 reviews