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Eurosender Reviews

3.7 Rating 2,046 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,046 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
18
Anonymous
Anonymous  // 01/01/2019
The bags were never picked from the location.
Helpful Report
Posted 5 years ago
Wir warten seit Mitte Dezember auf die Sendung Buchungsauftrag Nr. 252 968-19 = Label No. 175 070 159 029 0509. Ich bin aus diesem Grund mit dem Service von Eurosender überhaupt nicht zufrieden! Kann man doch wohl verstehen.
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Posted 5 years ago
Very bad EXPERIENCE
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Posted 5 years ago
Hello, My consignment was collected in the UK on the 13th of February. I was promised a dedicated van and delivery to Stockholm on the 15th or 16th of February. The delivery was made on the 19th of February because the van was used for multiple other deliveries in mainland Europe. I was lied to repeatedly. Terrible service. I should be compensated for this.
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Posted 5 years ago
I ordered a pickup from Stockholm on Wednesday morning and their system showed first available day the Saturday. The same afternoon the available day changed and it became Monday, five days after my order! After two days I received a message telling me that I needed to contact them and finally the pickup became available on Wednesday or Thursday, a week after my order! What kind of three-day service you offer, when you only can collect a parcel a week after the order?
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Posted 5 years ago
Am facut un ordin cu Eurosender in data de 17/02/2020 încât se lăudau ca in 2 zile lucrătoare voi avea pachetul la destinație in Italia. In data de 02/03/2020 încă nu am primit coletul și nici nu știu când o sa îl primesc dacă o sa îl mai primesc pentru ca am fost informat ca coletul a avut un accident. Call centerul nu face altceva decât sa spună ca ei nu știu nimic și ca așteaptă răspuns de la GLS. Nu recomand Eurosender încât nu sunt competenti și nu sunt serioși dacă nu te informezi tu de comanda ei nu îți dau nici o informație și nu ii interesează de ce ordinul tău e blocat pe undeva. Trebuie sa pierzi tu timp și bătaie de cap ca sa obții informații și așa bani i-am plătit pentru ordin ce dureri de cap mai au dânșii sunt problemele mele. O sa revin cu noutăți
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Posted 5 years ago
La manera de gestionar los pedidos y la forma en la que se realiza paso a paso es francamente horrible y el servicio de logística que tiene con SEUR es de lo peor que hay y es que ni siquiera pasan a recogerte el pedido a casa. Realmente no puedo decir otra cosa que no sea DECEPCIONANTE.
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Posted 5 years ago
I‘m not satisfied of Eurosender service at all. Nobody collected my suitcase on the requested day, nor on the following days, even if I was at home the whole time. The Eurosender assistance didn‘t help me to solve the problem, therefore I had to bring my suitcase to the deposit myself. It was a very horrible experience, and I totally do not recommend their service: they are extremely unprofessional. For this reason, I won’t send anything with Eurosender again: it’s a waste of time and money.
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Posted 5 years ago
TERRIBLE. I'm still waiting for the package to be picked up. more than a week later. Nobody calls , nobody cares. No service, really bad!!!!!
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Posted 5 years ago
Είχαμε κάποια προβλήματα στην συνεργασία μας. Θα επιθυμούσα κάποιες αλλαγές.
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Posted 5 years ago
I booked the collection of my box and nobody came to take it
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Posted 5 years ago
I received my box completely destroyed with the tape from GLS to try to fix it I'm missing some items so I will file a complaint very soon when I arrive home Very disappointing Will use sendmybag next time
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Posted 5 years ago
My packages were not picked up apparently because "its too dangerous for the driver to park at my door". No refund was provided since its "my responsibility to guarantee the accessibility of the street". Not intending to use Eurosender's services ever again.
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Posted 5 years ago
Very bad! Today courier did't came. And i had no call from eurosender. I call to eurosender by myself in the end of a day and it was a mistake in computer. And thats why nobody came. And if i just leave my lugguage at reception a leave city , i even never knew whats happend with my suitcases!!!!
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Posted 5 years ago
Péssimo em cada entrega espero que me surpreendam com algo positivo, mas corre sempre mal e nunca consigo sequer seguir os envios. Tenho pedidos levantados dia 26 que ainda se encontram por confirmar e os que estão confirmados nem sei onde andam!
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Posted 5 years ago
Mon colis devait être enlever le 27.02 il est tjrs devant chez moi !!!!!
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Posted 5 years ago
Nicht zur emfehlen, trotz versand bezahlung ware nicht gekommen, muste mit andere bieter das packet holen lassen
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Posted 5 years ago
It’s really the worst shipping service ever. Dealing with GLS it a nightmare delayed on the pickup and awful customer service they have no information and all the time they hang the line up and making fake promises to call me back. Till now the package not been delivered yet with no option for tracking since the website is not updated with any additional information since the pickup date!
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Posted 5 years ago
vermelde ophaaldatum was tot 2maal toe niet correct
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Posted 5 years ago
Package destroyed and the inside was part damaged. Very Poor!
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Posted 5 years ago
Eurosender is rated 3.7 based on 2,046 reviews