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Eurosender Reviews

3.7 Rating 2,046 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,046 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
18
Anonymous
Anonymous  // 01/01/2019
Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Ibtihal Zahran ES For companies Review of Eurosender Ibtihal Zahran Ibtihal Zahran 1 review Star 1 Star 2 Star 3 Star 4 Star 5 Updated a minute ago DON'T SHIP ANYTHING THROUGH THEM! Worst experience ever! I am relocating to the Netherlands, and I am trying to ship boxes from Spain. I called while I was filling in the measurements online to make sure I was doing everything correctly, as it was my first time to place an order for pallets. The representative was of no use. What he explained actually made me insert incorrect information! Then, the next day he called a couple of times while i was at work and no access to my phone. So he decided to modify it according to what HE thinks appropriate. I called back but unfortunately it was after working hours, then it was the weekend. I called Monday morning to explain that this isn't what I need, but it was too late! And he is tone is more like ' I did you a favour, otherwise your boxes will be shipped late'! Well, guess what! It's Wednesday and my boxes are not picked up yet! The company is a disaster, I spend a long time on the phone explaining and they just don't care. People work there know nothing and are not trained at all. They claim they have the best prices and services, it's not true. They hire another company (such as DHL in my case) to do the transport part. Then you face other problems with that company too! Because simply they were not involved since the beginning. Ah! And by the way, door to door service to them apparently means that they will take it from the ground floor of your building. A piece of information that nobody will tell you until they actually arrive and refuse to take your packages. Then they will ask for extra fees for an extra person and for the second attempt! Total scam! I highly recommend you book through a know carrier not through this third party!
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Posted 6 years ago
Eurosender cannot be trusted with your baggage. They promote saying Christmas presents and baggages will be delivered safely. All false promises. I lost 2bags, 30kgs each. And finally eurosender after 2months of mail war asking for a final judgment, they give me 200€ on my bag. My bag itself costed more than 200€, the valubes inside are much more precious. Why do you expect People to trust you, with this type of service. Very disappointed with Eurosender, you should Close this service. I am never recommending you to anyone
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Posted 6 years ago
Eurosender is a thief. Don't do any business with them. I paid for the service, but the courier didn't even show up to take the packages. Then i tried to cancel my order and get a refund. Nope, not gonna happen.
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Posted 6 years ago
It is a fraud . Eurosender agree to a transportation job , invoice , cancel and will not refund for 30 days . It is a scam located in Lithaunia . Avoid .
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Posted 6 years ago
I sent myself a package and paid 51 euros for it's delivery. They picked the company DPD without my knowledge. They didn't come to collect it on the appointed day after setting a time and sending a notification. It took them almost a week to come pick it up. I packed a few fragile items, but I packed it in such a way they'd have to beat my package or let it fall from a great height to break anything. They broke something that was extremely difficult to break, smashed all the items on the top (that were well wrapped, to prevent breaking, although they were not fragile), and basically messed up half of the package. Then they refused to bring it to my house, on the grounds that it was visibly damaged, open and stained (it was not open when they gave it to us, but it was taped with a different tape over the original, so maybe they peeled it off and was retaped afterwards. It was not as damaged on the outside as they claimed, and they said they were trying to get a refund, but then we wouldn't get our package). We had to call customer service before sending and before we got it, and spent a lot of money and time in those calls. We were eventually sent to pick it up from a warehouse, instead of getting it delivered. Never working with them again, since they rely on terrible companies.
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Posted 6 years ago
Appalling service and completely unhelpful. I booked a pick up from a flat I was staying in Croatia. The parcel was to be delivered to an address in the UK. The driver never showed up. I had to call Eurosender to find out what was happening. They incorrectly said I'd given incorrect address details. When I corrected them they found other excuses. Ultimately, DO NOT BOOK with these people, they have an extraordinary list of T&Cs which put all of the responsibility on the customer and therefore they can excuse themselves for any responsibility on their part - this is not how business should be done. They even went to the extent to tell me it was my fault because I couldn't rearrange another day for the pick-up, I was flying to another country. The fact they've published this article says it all https://www.eurosender.com/blog/en/should-you-trust-online-reviews/
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Posted 6 years ago
Zero response from so-called customer service
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Posted 6 years ago
Truly awful service! Avoid these guys like the plague. Not worth the nightmare.
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Posted 6 years ago
Terrible Service! These guys are scammers!! They don't read emails, lie to customers to get money from them, take forever to deliver (it's been over a month and my stuff has been travelling around Spain and Belgium somehow!) They never communicate back to you when you need help and then try to make it so that everything that didn't go well was because of something you did. Even though the service has completely failed they somehow don't feel that a refund should happen.
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Posted 6 years ago
This company arrange stuff they can do. The make promise they cant perform. Avoid at all cost
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Posted 6 years ago
Truly a nightmare I cannot believe this is really happened! I’m starting to believe this company is a scam of robbing money! I am waiting for 4 days a collect that never happens. During these 4 days I have more them 3 hours of calls and waiting lines and every time they say it is ok a set reschedule for the next day. I booked a collect 3 days before I left the house and I am on the destiny with out the parcel…that was not collected. Now there is a person that I asked for favour waiting for someone who don’t appear and probably will not. The money has gone! For other hand I glad they didn’t collect because if so probably they will lose the parcel as they did in other reviews And the cherry of the cake? No refunds… which mean I was robed!!!!! Truly nightmare.
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Posted 6 years ago
They are terrible as everyone mentioned. I tried to send a suitcase from Germany to Danmark. They did not showed up for picking up the suitcase, they rescheduled the pick up with the excuse that the address was not correct or incomplete, I called them more than 15 times there was absolute no reply from their partner in Germany, they did not show up the second time as well and they said they came to the door and no one was at home. This is a scam , I do not think that they even exist. And as everyone says, there is no refund.
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Posted 6 years ago
Easy to set up online, affordable but do not get fooled into thinking it is worth paying for this service. You have no guarantees your packet will reach you. You will get no refunds. If a carrier loses your shipment, you're on your own. The support is terrible, each response starting with "We are not responsible for anything". If you request instructions on how to proceed with your claim, you get generic responses oblivious to anything you previously explained. I personally will never use this service again.
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Posted 6 years ago
Ordered my parcels to get picked up from France to Sweden. As many other reviews has written, after my payment was done the experience was terrible. No one ever showed up and false information about phone calls to me was given between courier company and eurosender. I ended up using another company and no refund was made from Eurosend. Actually, read terms & conditions of Eurosender, refunds are actually not possible. Unless you are interested in credits for using Eurosender again. Do not use this company.
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Posted 6 years ago
Starting to think it is a scam. They already rescheduled the pick up twice and never showed up. Maybe 3rd time it's a charm. Do NOT use their services! Ever!
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Posted 7 years ago
Very bad experience. Everything had started pretty well though, ordering from the site was easy, but once I paid it was a nightmare. I sent 5 packages from Amsterdam, Netherlands, to Antibes, France. A first date has been planned to collect the packages in Amsterdam. The time slot was from 8:00am to 18:00pm. So I waited all day! And no one came. Not a call, not an e-mail, nothing! Very unhappy, I sent them incendiary e-mails! I was really annoyed because I left Amsterdam the next day at 6:00am. Their incompetence didn't suit me at all. They e-mailed me back saying I had to provide a Dutch phone number! Not a word of apology, nothing! Pretending it was written in the GCU! Scandalous! They could have told me before they made me wait a whole day! They say that a local number is mandatory. So I get them a Dutch number, and I reschedule a pickup the next week. (A friend had to ask a day off to stay at the apartment) And guess what? This same day I get a call from a lady telling me we need to plan a date for the pickup... Exasperated, I tell her it's supposed to be today and my friend took time off for it. She tells me she doesn't know... And we're rescheduling an appointment for the next day. This is bullshit! They're finally coming. The driver smokes a cigarette while my friend (who had to stay at home again for a whole day!) has to put the packages in the truck himself. Now my parcels are in transit to France, I hope to see them again one day but given their incompetence I doubt it. And icing on the cake: I got a call this morning from a lady telling me we need to plan a date for the pickup! I think it's a joke! I have to explain to her that the packages are already gone: it's outrageous that she doesn't know, it shows just how pathetic their organization is and their customer service too. Never use their services, this company should not exist they are unable to do their job!
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Posted 7 years ago
Very bad experience. Everything had started pretty well though, ordering from the site was easy, but once I paid it was a nightmare. I sent 5 packages from Amsterdam, Netherlands, to Antibes, France. A first date has been planned to collect the packages in Amsterdam. The time slot was from 8:00am to 18:00pm. So I waited all day! And no one came. Not a call, not an e-mail, nothing! Very unhappy, I sent them incendiary e-mails! I was really annoyed because I left Amsterdam the next day at 6:00am. Their incompetence didn't suit me at all. They e-mailed me back saying I had to provide a Dutch phone number! Not a word of apology, nothing! Pretending it was written in the GCU! Scandalous! They could have told me before they made me wait a whole day! They say that a local number is mandatory. So I get them a Dutch number, and I reschedule a pickup the next week. (A friend had to ask a day off to stay at the apartment) And guess what? This same day I get a call from a lady telling me we need to plan a date for the pickup... Exasperated, I tell her it's supposed to be today and my friend took time off for it. She tells me she doesn't know... And we're rescheduling an appointment for the next day. This is bullshit! They're finally coming. The driver smokes a cigarette while my friend (who had to stay at home again for a whole day!) has to put the packages in the truck himself. Now my parcels are in transit to France, I hope to see them again one day but given their incompetence I doubt it. And icing on the cake: I got a call this morning from a lady telling me we need to plan a date for the pickup! I think it's a joke! I have to explain to her that the packages are already gone: it's outrageous that she doesn't know, it shows just how pathetic their organization is and their customer service too. Never use their services, this company should not exist they are unable to do their job!
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Posted 7 years ago
Eurosender has made me wait for 3 weeks with an open claim for my broken LCD TV and I received no update. I had to call them and they said that they've done their best to explain my situation to the courier provider - which is GLS - and that my claim has been denied. After that I called GLS and they told me they've never received any claim regarding my parcel from Eurosender. The way they lied about my claim it's ridiculous, such a bad joke. I think it's only fair that I get my insurance money since I paid for the transportation only to receive a severely damaged TV.
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Posted 7 years ago
I have sent several packages using eurosender services and I got robbed in one of them. Because I haven't taken one photo of the incident, Eurosender didn't refund me and I lost one item on the value of about 90€ while using their service.
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Posted 7 years ago
Everything bad that you could say about a shipping broker, I can say about Eurosender. They represent the worst aspects of a very badly regulated industry. Failed pickup (they gave DPD the assignment on the same day as this was supposed to happen. Poor customer service-first agent told me to deal with DPD directly and take my 20kg 100x72 parcel to their drop point myself, when DPD were closed Second rearranged collection for a day I'd already said I couldn't be there Ask to cancel and they refuse, immediately pointing to Terms and Conditions which are illegal under EU law, Ask to speak to a manager and they say nothing but point to the same illegal terms and refuse to cancel. No apology, no recognition of fault, nothing. Just a flat 'No, we're not giving your money back.' They are a disgrace and I'll be happily telling everyone I know not to use them so long as I live.
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Posted 7 years ago
Eurosender is rated 3.7 based on 2,046 reviews