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Eurosender Reviews

3.7 Rating 2,046 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,046 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
18
Anonymous
Anonymous  // 01/01/2019
8 days after the collection date they still haven't collected the package, all my emails and chat messages have been ignored. I thought I had found a great service, so disappointed. my advice: STAY WELL CLEAR OF EUROSENDER
Helpful Report
Posted 5 years ago
Do not use , they steal your money , this is a scam website . See you in court eurosender
Helpful Report
Posted 5 years ago
The worst service I’ve experienced. After FIVE MONTHS of emails and mixed messages about where they thought my parcel was, I never received my parcel. The email which announced this conclusion, said that if they were to support me in getting compensation, I would need to respond to them within TWO WORKING days.
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Posted 5 years ago
I HAVE STAYED IN TWO DAYS FROM 9-6 FOR MY PARCEL TO BE COLLECTED, NO JOY. THEY WANT TO REBOOK FOR A FURTHER DAY, TOLD THEM NOT TO BOTHER. LOOKED LIKED I HAVE BEEN SCAMMED BIG TIME, PLEASE DO NOT USE THIS COMPANY, MAKING AN EXCUSE THAT MY MOBILE IS NOT A LOCAL NUMBER, WEBSITE LETS YOU PUT A UK NUMBER IN? I HAVE REQUESTED A REFUND BUT DONT THINK I WILL SEE IT.
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Posted 5 years ago
It's just a fraud. It was a big mistake to contact this "service", I had to check reviews before... Shortly: they advertise services which they can't actually provide, just take money, and when you try to solve the problem they start to communicate in extremely rude manner. We saw they advertise sending of musical instruments, so ordered to move our e-piano, with all dimensions, specifications etc. After paying, there was a strange call from a local representative, who had with no idea when and what they should pick up. Ok, we negotiated this... Then, the guy comes and... without any word just turns around and leaves. When we tried to stop him, he says that it's not packed like they need. The thing, that if they advertise to move musical instruments, including pianos, they should know that it's only might be packed when comes from the factory the the shop, then assembled and any further movings are made just with security belts, because it's too big. We moved it few times before without any problem. Then when we asked to explain the situation, they asked to send a photo of it because apparently they never saw a piano in their life. Then there was another, very rude, call from a woman, who couldn't speak any normal language, just screaming and claiming that we should find some (wooden???) package for them, which doesn't exist in the world. After that they don't want to return the money and insurance, because they claimed that guy already came one time. Just loss of time and money... Also, after payment, you receive no contract, or invoice, just emails from different persons each time.
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Posted 5 years ago
I contracted them hoping that they will make the moving experience easier. On the contrary, while they were very eager to help me place the order, afterwards it was a complete nightmare. Even though I had chosen home delivery, because of the partners they work with, I had to personally pick up my things and one of them was completely destroyed. It was a total chaos, had to call like 3 different local couriers because there is no communication between them. They do not take responsibility for anything and worse, they do not even care, you still need to sort out everything, their customer support is really bad. I have never seen a company as unprofessional as Eurosender. I would definitely not use them again, it's easier to book directly with the local couriers.
Helpful Report
Posted 5 years ago
DO NOT BOOK/BUY EUROSENDER SERVICES!!! BE AWARE, THEY BREAK YOUR GOODS AND DO NOTHING ABOUT IT! They BROKED my suitcase in delivery, being left at my house with a missing wheel and now they don't want to do anything about it! It's extremely abusive from Eurosender to not let their clients know that the standard insurance that comes with the order DO NOT COVER protection if sending goods in a suitcase, that it would be better to send it all in card boxes. At no moment this was mentioned to me! It is not reasonable and, even more important, not fair, to have my suitcase now useless and Eurosender do nothing about it. I've also paid extra insurance to cover unpredicted situations and they did not even activate it. This is unacceptable, worst company ever!!!! Order number 605486-19
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Posted 5 years ago
So far the worst shipping experience I ever had. Their couriers simply don't show up to collect OR to deliver, saying that the information they were given was incomplete (it wasn't) and refusing to call the contact numbers that were given to them. So far it's taking me over a month to have a national delivery carried out, I keep having to call their customer service and everyone is clueless about what is happening or why. What an absolute nightmare. I regret not reading the reviews before shipping with them. Seriously, do NOT use this company. They are the worst.
Helpful Report
Posted 5 years ago
A horrible “Kafkan-experience” company After living in Portugal for a period, I’m moving back to Denmark, and decided that shipping home some of my belongings would be a good solution. I found Eurosender online, who promised a smooth and easy process. At this point Iv’ve spent around 11 hours trying to get my belongings home. Unsuccessfully. And the company owes me 44€. Pick up attempt 1: The package is not picked up. I still receive and email quoting the tracking number, and stating the package is picked up. I don’t hear anything about the failed pick-up, neither from Eurosender nor GLS (Eurosender’s partner) I call Eurosender and tell them that the package is not picked up. Eurosender orders a new pick up time. Pick up attempt 2: At this point, I am no longer in Portugal, and I I have to ask a friend to stay home from work for an entire day, as the time slot for pick-up is from 9-16. They give me a phone number for GLS, and ask me to call them, and make sure the delivery happens. The phone number does not work from abroad. I ask my friend in Portugal to call the phone number. She spends 30 minutes on hold, no-one is picking up the phone. I receive an email stating that the package is picked up, along with a tracking number. This is false. The package hasn’t been picked up yet. At this point I’ve spent around 5 hours, trying to fix the problem. I call Eurosender, and they tell me they will book a third pick up. I explain them, that their procedure doesn’t seem to be working, as the two previous attempts hasn’t worked. I ask them to fix the problem, and organise a specific pick up time with my friend in the third attempt, as my friend cannot miss another full day at work. I ask them to email me, when the situation is fixed. The person in the phone agrees on this. I receive an automated email with the nem date of the pick up. I write an email to Eurosender, and ask if they have been able to solve the problem, because I haven’t heard back from them. Eurosender tells me, that they wrote GLS an email, asking them to pick up the package. They did not organise a specific time slot for the pick up. I tell them that this was not what we agreed on, and that I would like my money back, so I can get my belongings shipped back to Denmark in another way. I receive an reply from Eurosender, stating that according to their terms and conditions, that after an order is placed, a “refund” is not possible: “After an order is placed, Eurosender is authorized to order transportation services with one of the partner courier companies. The customer expressly agrees to waive the right to cancel the Agreement with Eurosender once the order details are submitted to the selected courier services provider and confirmed for the chosen pick-up date.” At this point I’ve spent around 11 hours trying to the problem - which is really not mine, but Eurosender’s problem. I’m extremely frustrated with the missing service, not having my things, the incapability and ignorance of Eurosender. A cannot believe that a company in 2019 handles their customers in this way - “stealing” money from people.
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Posted 5 years ago
the worst company I have ever met. They are simply amateurs. we arranged 4 times to come and pick up my stuff and no one appeared!!! I haven't seen something like that before. At least after numerous mails I managed to take my money back and not all of them. Do not even think to deal with this company. Totally waste of time and energy.
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Posted 5 years ago
They will just steal your money and nobody will pick up your stuff! Impossible to get a refund; don't use this company it's a SCAM
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Posted 5 years ago
DO NOT ORDER WITH THEM. IT IS A SCAM. NO ONE WILL COME TO COLLECT YOUR ORDER AND THEY DO NOT REFUND MONEY. STAY AWAY!!!!!!!!!!
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Posted 5 years ago
TOTAL FRAUD COMPANY. Not only you have only replied to one of my emails without giving any solution but you have cancelled after several days my pickup since giving any reason or explanation. And most importantly: you have only refunded me half of the money I paid for the pickup, including the insurance.
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Posted 5 years ago
Don't use them. I selected this company to make sure boxes will be delivered on a specific day and account manager confirmed boxes will be delivered on that day. I made necessary arrangements at work but boxes were not delivered as planned. No communication was done and had to send a couple of emails. The account manager was very active before I make payment and never heard from him since. I am still waiting for my boxes. Thanks Eurosender, I won't use your service again.
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Posted 5 years ago
Extremely poor and mean customer service! Stay away from this Company, as they are extremely unprofessional and incapable of doing their job! I placed an order with Eurosender to get my motorcycle shipped from Italy to the UK. I am a residential customer, as such I do not have any equipment for unloading the goods and this has been communicated to and agreed by Eurosender before I placed the order. Unfortunately the shipping company they selected is refusing to deliver the motorcycle, which is currently stuck in a depot, as they demand I provide means of unloading the motorcycle from a lorry. We have now been messaging backwards and forwards for at least two weeks, with Eurosender customer service asking me to provide means of unloading the goods and myself reminding them that I am a residential customer and therefore I do not have a forklift at home and that they acknowledged this in writing before I placed the order!
Helpful Report
Posted 5 years ago
Worst service ever. Avoid at all costs, Lost 2 pallets of family personnel possessions. Customer service shocking to make it worse....
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Posted 5 years ago
I have placed an order with eurosender and according to their "rules", the packaged should have been retrieved Friday (30/08). Friday nothing happed! I sent several emails, I tried to call (the Portuguese center btw does not answer the phone! the UK center closes very earlier), and message in the chat they have (one coworker said it was my fault, another that I should send an email - when I spent the afternoon sending emails!). On Saturday I got a reply! Alleluia! And they said it was the wrong address. How do I ask is the wrong address, when the transport company does not even have my order (and yes I can confirm this since I called and called again). The second time, the same thing happened! Package to be retrieved between 9h00 and 18h00 and nothing! The third time... Guess what! My package was still at home!! This situation was not acceptable, and at that point, all I wanted was my money back and cancel the service I never received! From that moment, I didn't hear anything from Eurosender. If you are still considering sending something with Eurosender, don't do it. The moment sth goes wrong you won't receive any help and no money back.
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Posted 6 years ago
I sent three packages with Eurosender from the Netherlands to Germany. The trouble started right away when I booked an order for three individual packages and despite multiple mentions and reminders by me the sales representative booked three pallets instead. As a result I got an order confirmation with three pallets instead of three packages. Despite another call to clear the issue up, the same sales representative confirmed that the booking was exactly as it was supposed to be. As a result, I overpaid for the service. That would have been fine, if not one of the packages (a surfboard) arrived completely shattered, the nose broken off and another big ding at the tail. Knowing that such things often happen to fragile shipments, I had padded the surfboard extremely well (two board bags, pillows, plenty of clothes, towels and a wetsuit). I have no idea how you would have to treat a package in order to shred it to pieces as much as it had been - it is easy to suspect intention behind this. Anyways, of course I claimed the broken package but as many have experienced there is no way of getting a refund when you don't have the delivery man sign off on the damage at the handover - which is hard to do as they usually leave as quickly as possible. So all in all, I overpaid for a service which destroyed my surfboard with no chance of getting a refund. While Eurosender "tried" to help me with the claim it took them only 1 or 2 days for them to send me a notification that it was impossible to get it. To be fair, Eurosender is only an organization which distributes shipments to individual shipping companies. Nonetheless, there doesn't seem to be any sort of screening, nor any accountability of individual shipping companies. Cannot recommend in any way.
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Posted 6 years ago
Terrible service - advertise 1 day service that took 8 working days to deliver. Customer service refused to take responsibility and said 'external influences' can cause delays - bloody hell, 8 days! What a great get-out! Stupidly only read terrible reviews after paying them -Never again!
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Posted 6 years ago
These people are located somewhere in Eastern Europe, with some small time may homerun business, terrible logistics, and support. I regret using their services, and my box is sitting somewhere in their country for over 7 days with no shipping estimates in sight. Avoid!! The few $$ you save is not worth the hassle or perhaps losing the goods. The positive review seems fake!
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Posted 6 years ago
Eurosender is rated 3.7 based on 2,046 reviews